We stayed for 3 nights. The hotel was booked for us as a thank you for our hard work. It was suppose to be a relaxing break.
The stay cost £385 for a privilege room with breakfast and dinner.
When booking the hotel it said on their website, '£15 special Internet price for evening meal'. We had meals booked for the 2 of us for the 3 nights.
When we checked in the receptionist was stroppy and not really interested in us apart from shoving a form at us. Said sign here. There was no offer of carrying our bags up the flight of stairs to our room.
When we got to the room, the free movies as a privilege guest didn't work, the wifi didn't work and their were no robes or slippers. The room was exactly the same as the standard rooms apart from the coffee machine.
We complained to the duty manager who seemed put out. He moved us to another room which was smaller but we were told the tv works and the wifi works! We were also given our robes and slippers.
There was a menu in our room that stated that if you had evening meal in your package you can help yourself to anything upto £22 and pay any difference. We thought great. It was a different story at dinner!
We ordered food exactly upto £22 when we finished our meal we were greeted with a bill for £15. We were taken aback and slightly embarrassed. The duty manager kept saying the £22 is for all enclusive. I said hang on it doesn't say that online and the only info we have had is on the menu.
We were extremely embarrassed while he was talking to us in a loud enough voice for others to hear he was looking around smirking as if to say we are trying it on.
We paid the money on check out the following day. I also wrote to head office on the second day and as yet have had no response.
DO NOT FALL FOR ONLINE OFFERS. THEY ARE MISLEADING AND ARE NOT 'OFFERS' THEY ARE THERE TO DRAG YOU IN.
WE WILL NEVER BE STAYING AT THE NEWTON PARK AGAIN. BE WARNED!
- Official Description (provided by the hotel):
- The Newton Park Hotel is an elegant 4 star Country House Hotel set on 8 acres of beautiful landscaped gardens on the edge of Burton - Upon - Trent and close to the main cities of Derby & Nottingham. The hotel is the perfect location for business or pleasure and offers a tranquil and serene setting in the conservation village of Newton Solney. The hotel is staffed 24 hours by a team of professionals whose mission is to provide outstanding levels of hospitality to our customers. Rest assured for whatever reason you choose to visit,we guarantee a warm and friendly welcome for all of our guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Lastminute, Odigeo, Superbreak UK and ACCOR so you can book your Mercure Burton Upon Trent Newton Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mecure Burton Upon Trent Newton Park Hotel Newton Solney
- Ramada Burton Upon Trent
- Burton Upon Trent Ramada
- Ramada Hotel Newton Park