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“Down at heel”

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Mercure Burton Upon Trent Newton Park
Ranked #2 of 2 Hotels in Newton Solney
bristol uk
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Down at heel”
Reviewed 11 December 2013

This is a beautifully situated hotel in lovely grounds. However our room was rather tatty and tiny with a weeny bathroom without a bath. Dinner was ok; nothing special and we ate to the accompaniment of a very tired old tape. I counted on track played five times!

Some rooms were very cold though titchy fan heaters were provided.

Mystified by four star status. toiletries were inadequate. No safe. No water in room.

On the plus side the staff were pleasant and helpful.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thunderburst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review, 12 December 2013
Thank you for taking the time to post this review. I am sorry to hear you were disappointed with your room, had you mentioned this to the team while you were here they would have endeavoured to have moved you to the more modern extension which has rooms which are larger. The hotel is a Grade two listed building so some of the rooms in the original house are of an unusual shape. WIth regards our four star status, the AA rating is mainly based on service and not amenities or size of rooms. I believe our Guest Care Manager offered to provide you with a shower cap when you commented that there was not one in your room. Thank you once again for your feedback.
Yours sincerely
Moira Banks
General Manager
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389 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Swansea, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 December 2013

Lovely hotel. Me and my partner booked this hotel as we were visiting family in the surrounding area. When we arrived my partner had actually booked the wrong date but thankfully they had one room available, the only downsides were this was without a shower and on the top floor (and I do not use lifts!), but we could not moan as it wasn't the hotels fault we had booked the wrong date! Although the view was beautiful! We did stay during the very hot months of this year and as we were right at the top the room was extremely hot and the windows did not open much, but a desk fan was provided (thankfully!).
The staff were friendly, and the room was very clean, we ordered room service and although it took a while to get through as the reception area was very busy it was a very efficient service with a lovely meal. The venue is beautifully decorated with stunning grounds. There was a rather large wedding party happening at the time of our stay but we could not hear anything from our room.
Definitely recommend!

Room Tip: Make sure you book the right date!!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review, 10 December 2013
Thank you for posting this review. I am pleased we were able to accommodate you and that you enjoyed your stay. I hope you will stay again whn visiting your family. Thanks again for this review.
Yours sincerely
Moira Banks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newhall, null, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 December 2013

Went last night for a works bash, cant believe i was charged £9.50 for a pint of coke and a vodka & coke, a pint of beer is cheaper than a pint of coke, you dont do much to discourage drink driving, maybe thats the plan, as then you can stay there for the night..i thought it was disgusting...i went on tap water for the rest of the night just on principal...hopefully wont have to go there again...

  • Stayed December 2013
    • Location
    • Cleanliness
Helpful?
1 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review, 11 December 2013
Thank you for posting this review. As we do not have soft drinks on draught, we have to use 2 bottles of pepsi to make a pint serving; hence the price. However, we do offer special drinks packages and wine offers to all parties including a designated drivers bucket at a reduced prices. Obviously your party organiser chose not to pass on this information or book any of the offers. Thank you once again for this feedback.
Yours sincerely
Moira Banks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Newton Solney hotels

Oxford
Level Contributor
174 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 4 December 2013

Stayed for one night dinner, bed and breakfast in a privilege room. All the staff we met were lovely and very courteous. Our room was good - excellent size and very well equipped.
Dinner in the restaurant was adequate. Four of us ate and none of the meals were very special. Two things ordered were completely different to the menu description, for example, roasted root vegetables with chestnuts and bacon contained no bacon no chestnuts and no root vegetables. They did take the items off the bill.
Breakfast had minimal choice of cold items and again the hot items were not as described - potato rosti arrived as sliced potato.
I would stay here again because the staff were so good but do not expect a gourmet dining experience.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MAXINEOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review, 5 December 2013
Thank you for taking the time to post this review. I will ensure your comments regarding dinner/breakfast are passed on to the Head Chef to ensure this does not happen again. I will also pass your comments on to the team as they take great encouragment from hearing that you found them courteous and lovely.
Thank you again for this review and we hope to welcome you back in the near future.
Yours sincerely
Moira Banks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
Reviewed 28 November 2013

My partner and I went to view the mercure as a possible wedding venue and fell in love with the ceremony room and views. We were keen to take the next step so we asked the wedding planner to send us some package prices ASAP. A few days later we had not received anything so I called her and left a message - no reply. I called again and was assured they would be sent. The next day - still nothing, so I called again and was told it was on her list of things to do. I gave it another few days but still nothing, so I called again. This time age said there was obviously a problem with email so she would post the information out to us. Keen to get things moving still at this point, I asked her to go through it with me over the phone but was told it was too complicated, that it would be sent in the mail. Two weeks later, we're still waiting. We would not have our wedding here now as the wedding planner is evidently too busy with the groupon deals the hotel has recently been promoting to put together a package for individual weddings. If this is the service you get while the hotel are trying to get out custom I can't imagine what it would be like once we paid a deposit

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AprilWilliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review, 5 December 2013
Thank you for taking the time to post this review. May I take this opportunity to apologise for the lack of service you have received. This is not our usual standard and I will investigate this matter with the Events team.
Yours sincerely
Moria Banks
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midlands
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 November 2013

I was a little concerned going after reading the reviews. We had booked a meal to celebrate our friends anniversary. They were married here 24 years ago when it was the Newton Park and they wanted to check it out for their Silver Wedding anniversary next year. Our dining experience was lovely, large portions, wonderfully presented, hot and fresh, also linen napkins - always a sign of quality.
The staff were friendly and attentive. We had quite a laugh with one member of staff when they did not know how to make a requested cocktail but they were willing to find out how to do it. This pleasant atmosphere lasted all night.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank StChristopher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this review, 20 November 2013
Thank you taking the time to post this review. I am pleased you enjoyed your evening and dinner here. I will ensure all the team read your comments. With regards your friend's silver wedding, please ask them to contact Shelly in our Events Office and she will be delighted to put some ideas and proposal together for them. Her direct dial is 01283 707506.
Thank you once again for this great feedback and I hope it won't be too long before we get the opportunity to welcome you back.
Regards
Moira Banks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Burton Upon Trent Newton Park

Property: Mercure Burton Upon Trent Newton Park
Address: Newton Solney DE15 0SS, England
Region: United Kingdom > England > Staffordshire > Newton Solney
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Newton Solney
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Burton Upon Trent Newton Park 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Newton Park Hotel is an elegant 4 star Country House Hotel set on 8 acres of beautiful landscaped gardens on the edge of Burton - Upon - Trent and close to the main cities of Derby & Nottingham. The hotel is the perfect location for business or pleasure and offers a tranquil and serene setting in the conservation village of Newton Solney. The hotel is staffed 24 hours by a team of professionals whose mission is to provide outstanding levels of hospitality to our customers. Rest assured for whatever reason you choose to visit,we guarantee a warm and friendly welcome for all of our guests. ... more   less 
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Also Known As:
Mecure Burton Upon Trent Newton Park Hotel Newton Solney
Ramada Burton Upon Trent
Burton Upon Trent Ramada
Ramada Hotel Newton Park

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