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“An amazing stay!!”

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Mercure Burton Upon Trent Newton Park
Ranked #2 of 2 Hotels in Newton Solney
Reviewed 9 June 2014

We stayed the weekend for a friends wedding. The building and grounds are well kept and beautiful, the venue is grand like something from an old movie, rooms were clean with fabulous country views. Staff were friendly, amusing and couldn't do enough for you! Thanks you to the toast master for sneaking in behind the curtains to hear the speeches!! Meals were expensive but you get what you pay for and it was worth every penny top quality! The food at the wedding was 1st class absolutely delicious! I would definitely stay here again. Thank you :)

  • Stayed: June 2014, travelled with friends
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Thank 0121tomla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 11 June 2014

Thank you for taking the time to post this review.I will pass on your compliments to the team as they take great encouragement from them. I hope we will get the opportunity to welcome you back in the near future. Regards
Moira Banks
General Manager

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274 - 280 of 450 reviews

Reviewed 28 May 2014

Stayed last weekend over the bank holiday for one night, as we approched the reception I said to my wife " the carpets filthy" and I,m afraid that continued right through the hotel. I appreciate that it is a listed building but that is not an excuse for neglect L,Accour is a large International company and should look at their investment policy, rooms are tired and grubby and need new carpets, bathroom etc.
On the plus side bed was firm and comfortable , staff 8/10 polite and efficient , food 7/10 well cooked with good ingredients and gardens 7/10 quite well kept and pleasant.
Overall could be a very good Hotel with a good location but let down by lack of investment.

  • Stayed: May 2014, travelled as a couple
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1  Thank Andy186377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 30 May 2014

Thank you for posting this review. I am pleased you found the staff polite & the food good. We are planning a refurbishment of the public areas later this year. Thank you for your feedback.
Yours sincerely
Moira Banks
General Manager

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Reviewed 26 May 2014

Well what can we say, from the moment I arrived I was treated like a princess, the staff were totally amazing, from reception staff, bar maids (lovely young ladies). But most of all I cannot thank Nigel enough, the most kindest of gentlemen, he looked after me all day. Brilliant!! Our meal was fantastic, the rooms were clean, and beautiful, especially the views, Everyone who attended our Wedding has said how fantastic it was, overall the best day of our lives, so much so we stayed for an extra 2 nights. They couldn't get rid of us ha ha...I would recommend this venue with all of my heart for a wedding, I will say that the bar is not the cheapest, but what do expect from a 4 star grade two listed building, its not your local public house! The grounds are beautiful for your pictures, and the whole wedding experience was fantastic, the conservatory was beautiful where we took our vows. But before we forget, we would like to thank Louise and Shelley our wedding co-ordinators, fantastic job, Grant & Richard..and best of all our Nige!!!! xxxxxxxxxx

Room Tip: Garden Suite, Staffordshire Suite
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  • Stayed: May 2014, travelled with family
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1  Thank Morgan230514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 30 May 2014

Thank you for taking the time to post this review Anna & Matt. We are glad you had a memorable day and the team were delighted to be part of it. We hope it won't be long long before we have the opportunity to welcome you back to the Hotel. Enjoy married life! Regards
Moira Banks
General Manager

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Reviewed 26 May 2014

We stayed at the hotel for a wedding on the 24/5/14, the room didn't smell fresh we had to open windows to get some fresh air in there was only one selection of each tea bags which will not have been good of we were staying more then one night there was no coffee selection. There was no hand wash in the bathroom we had to use the bath and shower gel to wash our hands, the staff weren't very pleasant one of them said that the wedding was over the top When we went down for breakfast we weren't advised were the bride and groom where having breakfast so we just sat in the other room as we just assumed that they were still asleep, the toast was cold the knives and forks were dirty. The location and grounds were lovely .

  • Stayed: May 2014, travelled with friends
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1  Thank Toyahpops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 28 May 2014

Thank you for taking the time to post this review. I am sorry there was no hand soap or coffee in your room, I have passed your review onto the Head Housekeeper to investigate this as this is not our usual standard. With regards the comment "the wedding as over the top", the team member in question asked you if you were attending the wedding as she did not want to allocate you a room which was situated "over the top of the wedding". Thank you once again for your feedback.
Yours sincerely
Moira Banks
General Manager

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Reviewed 25 May 2014

went there last week for a wedding, spent two nights, friday and saturday, ...set in a good location, but so are lots of hotels in this style, rooms basic, and place looks a bit tired and could do with a serious renovation, especially the entrance, covered in cobwebs , lights full of flies not a script for a grand entrance, bar prices probably on par with other city pubs, but charging £2 for a small bottle of coke is greed..just because your a hotel don't rip your customers off..will relect on your sales..only one person serving at the bar most of the day..so long wait at the bar, although the guy done a great job, think the management used and abused...remember waiting customers are not spending money..so it's not cost effective..more bar staff more sales...beleive me I know..alltogether rather dissappointing place, if it wasn't for my pals wedding I wouldn't even think about going, and certainly wouldn't return, management really need to take a look at the comments make and address them, your not recognised as a place people want to return to and that's not good, noticed a reply from the management that they say they are 4 star, rating, and think that gives them the right to charge similar prices, sorry..your not 4 star and never will match some 4 star hotels, notice ontrip advisor, someone was at the same function and made similar comments, and management seem to have the same reasons..does it happen all the time, or do you use the same excuse..hate to say it but you're just one of these places who promise people a quality service and basically you can't provide it and probably will never do it, one choice of main course..overcooked lamb...4 star ??? another of the many places who make promises they knowingly can't provide, overcharge and provide a shoddy service, management please take note of the comments if you don't people won't use you, if the hotel want's to reply to this comment please do...beleive me I know how it works. Off all the tripadvisor reviews I've done this place really deserves it, and the fault lies a the management...as said take a look at your front porch before you reply, and let me know if this is typical 4 star...PS..the bar carpet is filthy..

Room Tip: Don't think there's any...all have creaky floorboards
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  • Stayed: May 2014, travelled as a couple
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1  Thank osram49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 28 May 2014

Thank you for taking the time to write this review. With regards there only being one choice of main course at the wedding, this is simply the choice of the Bride and Groom as we can provide more than one option if requested by the Bride and Groom. As the Hotel is in the middle of the countryside, cobwebs and flies in the light fittings are unavoidable, the porch is cleaned on a weekly basis to keep on top of this inevitable countryside hazard. Thank you for your feedback.
Yours sincerely
Moira Banks
General Manager

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Reviewed 25 May 2014

We attended a wedding reception - we were disgusted at the blatant lack of cleaning in the bar area. The skirting boards were thick with white dust and cobwebs and had not seen a duster in a long long time. The 'suite' was really bad, if you sat on the loo and were over 5' 2" you could not get your knees in because of the bath, talk about being skimpy on space! This hotel needs to be refurbished asap.

Room Tip: Don't use this hotel as its filthy!
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  • Stayed: May 2014, travelled with friends
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1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 30 May 2014

Thank you for taking the time to post this review. Your comments have been passed onto our Head Housekeeper to review and deal with as appropriate.
Yours sincerely
Moira Banks
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Mercure Hotels
2  Thank Tulleym T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
hotelmanagerBurton, General Manager at Mercure Burton Upon Trent Newton Park, responded to this reviewResponded 30 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Burton Upon Trent Newton Park

Address: Newton Solney DE15 0SS, England
Region: United Kingdom > England > Staffordshire > Newton Solney
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Newton Solney
Price Range: £44 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Burton Upon Trent Newton Park 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Newton Park Hotel is an elegant 4 star Country House Hotel set on 8 acres of beautiful landscaped gardens on the edge of Burton - Upon - Trent and close to the main cities of Derby & Nottingham. The hotel is the perfect location for business or pleasure and offers a tranquil and serene setting in the conservation village of Newton Solney. The hotel is staffed 24 hours by a team of professionals whose mission is to provide outstanding levels of hospitality to our customers. Rest assured for whatever reason you choose to visit,we guarantee a warm and friendly welcome for all of our guests. ... more   less 
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Also Known As:
Mecure Burton Upon Trent Newton Park Hotel Newton Solney
Ramada Burton Upon Trent
Burton Upon Trent Ramada
Ramada Hotel Newton Park

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