What was meant to be a two night business trip turned out to be one night and 3 room changes. Arrived to find a very tired and dated hotel, how the site can call it elegantly restored I have no idea.
Checked into the first room on ground floor which was very sad looking and dull with a extremely damp smell, asked to be moved due to the smell and this was done. The second room looked better even with the torn sofa but at 21:30 in the evening I experienced the noise of what sounded like rats in the ceiling trying to scratch their way through. There was no way I was going to tolerate this so went to reception and a member of staff followed me to my room to listen to the noise. He agreed that this was not acceptable and changed rooms for the third time which unfortunately was only to a twin outdated room.
After a very ordinary breakfast I checked out a day early and was still charged the full rate even after my experience, terrible experience which I and my company will never use again.
- Official Description (provided by the hotel):
- An elegantly restored country house, the traditional style creates a delightful and tranquil environment echoed in the peaceful gardens and patio areas. There are 50 en suite rooms and guest facilities including an indoor swimming pool, sauna and gym. Dine in our restaurant with its original fireplaces and views across the gardens or recharge your batteries in the Lounge Bar. Whatever your requirements, our experienced staff will be on hand to discuss your needs throughout your stay. Our personal attention to those little extra details, along with the courtesy of our staff, will leave you confident that your stay will be an enjoyable and memorable one. ... more less
- Reservation Options:
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- Also Known As:
- Stone House Hotel Staffordshire