Stayed in this hotel for 4 nights, apart from 1 male the reception staff were miserable & rude. When I arrived at the hotel I passed what turned out to be the receptionist outside smoking, it was obvious I was a guest as had luggage with me, however I was stood waiting at the desk for ages until she turned up, clearly she took her time & finished her cigarette before bothering to attend to me! Very dry lady, made no attempt to welcome me or be polite. The room was clean but absolutely boiling hot which was awful during the night. The windows were not secure in the bathroom or the bedroom. The breakfast staff were lovely, cannot fault them & the breakfast was cooked well & tasted nice. I feel that for the rate I paid I would have expected more professionalism. What a same that as soon as I arrived I was disappointed. As a frequent visitor to the town I will not stay again or recommend. Cannot stand bad customer service.
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- Also Known As:
- Crown Hotel Stone
- The Crown Hotel Stone, Staffordshire