On June 10th I booked a double room at this hotel for the night of June 28th / 29th through agoda.com and paid £44 through PayPal. Got all the paper work and proof of payment and the Agoda Hotel Voucher to produce on arrival.
Arrived at the hotel about 7:30pm to be greeted by a young lad about to show a couple to their room, “I’ll just find out where your room is” he said to them, “its my first day, the hotels only been re-opened a week!” (Hear the alarm bells!) When he returned he took my paper work but couldn’t find the booking so said “I’ll get the manager while you park your car”
When my wife and I got to reception the manager informed us the booking had not been made as my payment had been declined, even though I queried how could this be as I had all the proper receipts from Paypal and Agoda but he wasn’t having any of it! He said he had phoned head office and Agoda and payment had definately been declined and there were no rooms available at the price I had booked! All he could do was offer me a suite at £140! And he could show us this. The room was awful, dated, a half used bottle of shower gel left in the bathroom with the lid off, dirty net curtains and mould on the window frames. The television was of the old style, a big as a tea chest with a £9.99 digi box hanging off it! When my wife said the room was unacceptable he reduced the price to £75 but this did not include breakfast! We said we would have to look elsewhere and in fairness to him he did look on websites for us. While he was doing this we phoned a friend of ours we were going to visit the next day and she managed to find someone to put us up, so we took our leave of the establishment, our last sight of it being the manager and his young assistant smoking on the front door step!
When I returned home I checked my PayPal account and the payment had definately gone through, I phoned Agoda and they were brilliant saying I should have had a room reserved for me, no one had contacted them and no payment had been declined. They gave me a full refund and a 10% discount voucher should I book through them again. If I do it certainly won’t be the Crown Hotel in Stone!
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- Also Known As:
- Crown Hotel Stone
- The Crown Hotel Stone, Staffordshire