Short version - nice pub, very poor management
I have eaten at this pub for many years. The food I've always found to be good, especially with the 2 for 1 deal making it affordable. The waiting staff have always been friendly and polite, but this is where the experience goes drastically down hill. You have to wait a long time from placing meal orders when the pub is busy, staff are not able to answer questions as they appear to be lied to by the kitchen/management. The swearing at staff by the manager can be heard from the kitchen (he's no Gordon Ramsey). The manager does not appear to be able to deal with stress when the pub is busy and his manner with customers is truly unacceptable. On my last visit I witnessed very poor customer service from the manager with a party of around 10 customers who had been waiting over 2 hours (like a lot of the other customers that evening), because of the managers attitude the situation escalated to the point the police were called!!
I would like to visit this pub again, but not until the present manager/bully has been replaced with a competent pub manager.
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