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“Our Wedding 04/04/14” 4 of 5 bubbles
Review of Castle Hotel

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Castle Hotel
Ranked #8 of 11 Hotels in Tamworth
Certificate of Excellence
Tamworth, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Our Wedding 04/04/14”
4 of 5 bubbles Reviewed 6 April 2014

What can I say, well from the moment we booked till the time we checked out nothing was to much trouble for the staff. We had good food ( wedding breakfast, buffet and breakfast in the morning). We had the "Amazing Wedding Package" and we were more than happy, you worry when things are done on a budget that the standard wont be high, but we feel as we had real value for money. Decor/Parking/Comfort of beds etc are personal taste or things that can't be catered for to everyones standards, but we feel the staff made us all feel welcome the organisers were easy to talk to and attentive and always were able to see us at times to suit us, the Master of Ceremonies was awesome (the best man was more than happy with seconds on his pudding). He consulted us and guided us on a day when we didnt really have a clue. The serving staff were polite and happy and that makes a difference. Thankyou for making our day as perfect as it could be. Well Done all xxx

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sammyb31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 14 April 2014
Thank you Lee & Sam for your review, we are glad your special day was everything it should be and we look forward to welcoming you back in the future.
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368 reviews from our community

Traveller rating
    200
    56
    37
    36
    39
See reviews for
147
100
4
20
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 2 April 2014

We have recently held our wedding reception at this hotel, and we really can't fault it! The staff have been attentive and supportive from the day we booked. The whole day went without a hitch and our toast master ensured all our needs were met.
We had half the hotel booked with staying guests and all said they were happy with the service and much needed breakfast :)
Thank you for making our special day stress free

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 885Donna_P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 14 April 2014
Thank you Donna & James for your review, we are glad you enjoyed your day and hope to see you again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
243 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

Booked a twin room for me and my friend for an over night stay using a discount voucher from Hotel.com so the price was only £41 room only. Checked in at reception and was told our room was 'in the annex'. Thinking the annex was going to be just off the hotel main block, we were surprised to be told that it was across and down the road. We then came to a large old house with gardens and a bowling green out back, directly opposite Tamworth castle. The room consisted of a double and single bed, was clean, tidy and nicely decorated. We had a key to the front door and a room key. There was tea & coffee making facilities in the room and plenty of complimentary toiletries and fresh towels. The hotel bar was back in the main hotel building and was empty (but this was probably due to it being a Tuesday night). There was no onsite restaurant for an evening meal but an Italian restaurant next door was recommended and offered a superb 3 course meal for £12.95. On the whole, this was a great stay in Tamworth. The shops are on the doorstep. There was a market on. There's plenty of pubs and this was a nice cheap hotel with a central location. What more could you ask for?

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elainematty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 9 March 2014
Thank you for your review. We look forward to welcoming you back next time you are in Tamworth.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 February 2014 via mobile

We stayed at The castle for a few days break and to take the kids snow boarding. Ok, the hotel may be a bit dated but the staff were always friendly and the breakfast was just what we needed each morning. I've stayed in a lot worse places and paid a lot more!!
Over all it suited our purpose, was clean, tidy and the hot water worked!
If you are expecting the Ritz then go and book there, if you need a place to stay in Tamworth then book into the castle. I think we may even make it a regular haunt if we decide to do any more boarding with the kids!
Well done all...keep up the good work!

Stayed February 2014, travelled with family
Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 2 March 2014
Thank you for your kind review, we look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
153 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed 23 February 2014

Great staff but hotel was tired,dated and needs a much needed uplift. Bed was dreadful,bony and sagged in middle! Bedding was horrible,horrible polyester...no cotton bedding available......pillows,well if You call them pillows were non existent...we had 3each and still only came to the equivalent of 1 decent one! Duvets need replacing too, about the thickness of a blanket....Don't stay if they have a party...the much too loud music and dreadful singing went on until 2am!!! We only had about 3hours sleep........we came to see our son and family up here but will def NOT stay at this hotel again......the owner needs to spend a few ££££££ on this hotel to bring up to scratch.

Room Tip: Don't have room 5!
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  • Stayed February 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 2 March 2014
Thank you for your review. I am disappointed that our bedding was not to your standard.

All of our bedding is 50% Cotton, 50% Polyester and no guest has ever reported problems with this in the past. I am aware that your husband has an allergy to polyester and nylon and as such requires 100% cotton bed linen. Had you informed us of this at time of booking we would have been able to arrange something for you. Unfortunately these options are limited somewhat at 7.00pm on a Saturday night, 8 hours after you checked in. We did however try and sort this for you by telephoning all other hotels in the local area to ask if they had any we could borrow for you, to which the answer was no, none of them have 100% cotton bedding.

Pillows and duvets are always difficult to suit to individual needs, which is why we will always provide extra pillows and blankets where required. We use 4.5 tog duvets so that guests can add extra blankets if required, though with the heating on for 2 hours at a time with 1 hour breaks during the winter months, this is not normally an issue.

We did have a wedding taking place on the night of your stay, of which you were informed at time of booking. The wedding finished at midnight and the Bride & Groom requested their guests be able to carry on the party in the Vodka Bar, which is licensed until 2.00am. Room 5 is not above the Vodka Bar, however we are sorry you experienced noise transference from there.

I am disappointed that you did not enjoy your stay and hope that in future you will remember to inform staff of any special requirements prior to your arrival so that they have the opportunity to make arrangements for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 February 2014

We had a brilliant stay. Some people forget that hotels have to look after a lot of people with different expectations and demands and a lot of the time expect too much.
4 of us attended my neice's wedding yesterday. As it was an all day event, the venue room had to be rearranged to accommodate the wedding, meal & then the reception. All of it was modified without any fuss or problems. The staff were very friendly and helpful, the car park is at the bottom of the road which is a dead end but we were informed about this and it wasn't a problem as it is
covered by CCTV. The D.J did a fantastic job and we all enjoyed it. The rooms are warm and everything that you might need was there in the rooms, including an iron and ironing board (first time we have had this) instead of requesting one from reception. Breakfast went down well with us all. We would definitely stay there again and would recommend it to anyone.
Well done to you all.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kayskinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 2 March 2014
Thank you Kay for your kind review. We are delighted you enjoyed your stay with us for Nicola & James’ wedding and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 21 February 2014

Parking is not easy and is unsecured. Room was very average and missing a pillow and the bed was most uncomfortable, the mattress having seen better days. Shower was very difficult to fathom and in fact my wife gave up. Breakfast was poor, no fruit available and the sausages had been around for some time despite the fact that we arrived within ten minutes of the start. My request for warm toast led to being shown to a toaster where only two of the four sections worked.
We were there for a wedding and stayed overnight so expected a little noise. The wedding meal was like most large scale catering - reasonable food but a little cool. Staff were pleasant enough and the happy couple had a great day so not all doom and gloom, but we won't be staying here again.

Room Tip: Get married - I believe the bridle suite was OK - in fact the bathroom was bigger than several doubl...
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  • Stayed February 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank roger_jenkins1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nikki2404, Front Office Manager at Castle Hotel, responded to this review, 2 March 2014
Thank you for your review.

Due to our location as a town centre hotel we do not have access to our own car park and as such use the Council owned Pay & Display 100 yards from the hotel, chargeable between 0800hrs and 1800hrs Monday-Saturday, our bridal couples are made aware of when booking their wedding so that they can inform their guests. . The Council make a charge of £3.50 per day for all day parking, for which Permits can be purchased from Reception and charged back to the room if requested. The Council monitor the car park 24 hours a day via CCTV in order to protect those vehicles left in the car park overnight.

We are in the process of replacing the carpets, beds and headboards throughout the hotel and always replace mattresses whenever they become too old or a guest comments on their comfort. We have regular weekday guests who stay in Room 10 every week and have not commented on either the quality of the mattress or the complexity of the shower. We are however looking into these issues now that they have been brought to our attention.

Our breakfast is a buffet style breakfast consisting of 6 items on the hot plate for guests to help themselves to, along with toast and cereals. Thank you for informing us that one of the toasters has broken, we can now replace it as this is the first time anyone has mentioned it. As to the sausages, I am unsure as to why you believe they had been ‘around for some time’. Chef does not come in until 7.30am to prepare and cook breakfast in order for it to be placed on the hot plate at 8.00am prompt. I can assure you the sausages were freshly prepared that morning. Had you mentioned to the serving staff that you were unhappy with the quality of the breakfast food, chef could have cooked some especially to order for you.

It is unusual for wedding guests to comment that the food was cool at time of serving as it always piping hot leaving the kitchen and usually only cools down if a guest is not sat at his/ her place at time of serving. Again, had the staff been made aware at the time they would have been able to sort this for you.

I am sorry your stay did not meet your expectations and I hope in future you will inform staff of any issues you meet with during your stay so that they can rectify them at the time for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castle Hotel

Property: Castle Hotel
Address: Lady Bank, Tamworth B79 7NB, England
Region: United Kingdom > England > Staffordshire > Tamworth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Family Hotel in Tamworth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Castle Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Castle Hotel Tamworth

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