I book a family room way back in January and explained that we were travelling from Scotland with my young austic son and asked for priority check in rather than waiting til 3.00. This was agreed and a few days before heading I phoned again and was promised that our needs would be honoured with a note on our booking for when we arrived. We arrived and the staff were very defensive of their check in times and even with explaining that we had been travelling since 5 am we didn't get our room til after 1.00 pm after having to go through the same story.
After a long day the thought of having a bath was my way of relaxing to find the plug was faulty so not only did I have to shower so did my son who isn't used to showers.
The staff in Thomas Land were not friendly and clearly not child friendly either. The Fat Controller too was rude! He pointed out that is not his name! The service to eat both in the hotel and in the park was very slow so again not child friendly when you have a hungry young child.
I had planned to visit next year and drive through myself but after this visit I will not be going back.
The money paid for the overnight accommodation was not worth it.
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