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Leslie P
Torre-Pacheco, Spain

Wonderful staff and lovely hotel & Spa

5.0 of 5 bubblesReviewed 17 Apr 2024
Hotel is impressive from the moment you pull into the driveway. Room was clean and comfortable. We were given an upgrade as it was our wedding anniversary and a card and chocolates was a nice touch . Food was excellent and Spa facilities superb but most of all the staff were fantastic making you feel very welcome and like old friends. Will definitely return.
Date of stay: April 2024
Room Tip: We stayed on a Monday/ Tuesday in April to avoid the busy time with weekend spa day users and it...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham Copeman, General Manager at Pennyhill Park Hotel & Spa, responded to this review
Responded 4 weeks ago
Dear M7927AZlesliep,
Thank you for your review, which was a pleasure to read. It was really lovely to see you were welcomed like old friends! We hope to see you again soon.
Kind regards, Graham Copeman, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,279)
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Reviewed 16 April 2024

My mum and I had a short spa break at Pennyhill and thoroughly enjoyed the experience. Spa facilities, room, quality of food at breakfast and staff service were exceptional. Thank you to Rebecca, Sinny & Rachael from the front of house team!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 450jasminez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham Copeman, General Manager at Pennyhill Park Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear 450jasminez,
Thank you for your review. I'm so pleased you enjoyed your stay with us and really appreciate your special thanks toRebecca, Sinny and Rachael! I hope we can see you again soon.
Kind regards, Graham Copeman, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2024

Would like to thank everyone at PHP especially James Pettitt, for the incredible way my wife and I were treated recently. PHP is a very special place and if you are reading this and are considering treating you wife to a special day please don't hesitate to book.
Dinner at the Latymer was amazing and I would also like to thank all the staff and a special mention to Steve Smith who has maintained the very high standards.
Hope to see you all again soon.

Room tip: Treat yourselves to The Latymer. It's a wonderful experience.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rj403
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham Copeman, General Manager at Pennyhill Park Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear rj403,
Thank you for your review. It was really lovely to read your recommendation and kind words about James. I'm so pleased he and the rest of the team were able to create such a wonderful stay for you both. We will very much look forward to welcoming you back soon.
Kind regards, Graham Copeman, General Manager

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Reviewed 13 April 2024

We went with our two teenage children and our family dog for my daughter's 18th birthday celebration, and dined in the Latymer. It was a wonderful 24 hours, which felt considerably longer, helped by hot and sunny spring weather. We had one perfect room for the dog, with a door to the extensive parkland and its rabbits. The children enjoyed the spa - especially the myriad steam rooms and thermal choices, as well as the outdoor pool. The staff were great, and the gorgeous birthday parfait and english sparkling left in the room were hugely appreciated.

The atmosphere is pretty perfectly judged - country house spa luxury hotel with no airs and graces and an emphasis on making everyone feel comfortable.

The Latymer is a very good restaurant, a little overpriced - we've had similar quality tasting menus at half the price - and slightly susceptible to Surrey bling habits: the extras featured caviar, wagyu grade 5 beef, a surfeit of truffle dust , a hand-reared Orkney scallop - you get the idea. But on the whole the cooking deserves its star - the snacks and the desserts were world-class - and the staff are delightfully relaxed. The wine list is expensive, as you would expect, with few choices at any level that would be considered reasonable in any non-luxury hotel restaurant.

But all in all - if you need to treat yourself, this is a place to do so.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kevinlI3218QG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham Copeman, General Manager at Pennyhill Park Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear kevinll3218QG,
Thank you for your review. I'm so pleased you managed to catch some sunshine whilst you stayed with us which helped to make your stay even better! It was really lovely to know that we have got the balance just right in creating the perfect atmosphere, and that you enjoyed celebrating your daughter's special birthday with us as a family.
We hope we can welcome you back for another treat soon.
Kind regards, Graham Copeman, General Manager

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Reviewed 13 April 2024

We had the best stay here. All staff are extremely helpful, polite and friendly. The facilities are incredible, clean, well maintained. Nothing is too much. Amazing breakfast and dinner at Hillfield. Also highly recommend eating outside by the Lilypond!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ViewsfromSE8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham Copeman, General Manager at Pennyhill Park Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear ViewsfromSE8,
Thank you for your review. We're so pleased you had the best stay and enjoyed eating outside on the Lily Pond Terrace. We will look forward to welcoming you back!
Kind regards, Graham Copeman, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2024

I went for Afternoon tea with my Mum as a birthday treat and had a really lovely time. We were greeted by Arish who was very welcoming and kind. He took the time to explain the two different afternoon teas that Pennyhill had to offer. The sandwiches and cakes arrived and were absolutely stunning. Arish took the time to explain each cake and sandwich in detail and we were regularly checked on by him and Talia, who was very friendly, outgoing and easy to speak with. I was given a birthday cake by Talia which was a great extra touch to the whole experience! I was very impressed with the attention and care that they both had and felt as though they really care for their guests. Overall Very impressed!

Date of stay: April 2024
Trip type: Travelled with family
Thank Charlotte E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham Copeman, General Manager at Pennyhill Park Hotel & Spa, responded to this reviewResponded 4 weeks ago

Dear B3579FQcharlottee,
Thank you for your review. It was so lovely to read how welcoming Arish was and that he explained your teas so well, along with the extra touches provided by Talia to recognise your birthday! We hope to welcome you back again soon.
Kind regards, Graham Copeman, General Manager

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