Compare to what me and my partner experienced several time with The Grove, Penny Hill's spa is rather a big disappointment considering it is 5 star hotel. They should train their therapists more. I mean, the therapists don't know how to release the knot. We used a treatment called 'De-stress Hot Stone Massage' - they only used the hot stone for 5 minutes. If anyone has gone to The Grove, they will agree The Grove greet people differently, they really try to understand what I went through and what I need and they give me time to settle before the treatment begins. Lacking those details really change the whole experience. This will be our last spa with Penny Hill.
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