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“Offered me her living room floor after she gave my room to someone else after I'd paid for it.”

Cherry Trees Bed And Breakfast
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Cherry Trees Bed And Breakfast
Ranked #4 of 7 Camberley B&B and Inns
England
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Offered me her living room floor after she gave my room to someone else after I'd paid for it.”
Reviewed 5 October 2009

I arrived in Camberley a day later than I'd expect because my partner had to go into the hospital unexpectedly. I called the owner in advance to tell her this and to tell her that I would still want the room and would pay for both nights. She said she was fine with this. I'd already paid in advance a 50% deposit which was one full night. When I arrived at her place she brought me into her living room and offered me the floor because she'd given my room to someone else. I didn't understand what had happened. She said a couple called her the night before and needed a place so she gave them mine. She said she got confused and couldn't keep up with who I was because my email address didn't match my name. She was shocked when I was bothered at the idea of sleeping in her living room. She said she'd traveled all over the place and slept in much worse conditions. The woman who runs this hotel should probably consider a different business. She wasn't horrible, just apathetic and incompetent for the job she was trying to do. There was a big convention going on in this little village so I had to spend the whole afternoon looking for another place to stay. The owner was easily confused and clearly uninterested in the "service" part of the service industry. She gives B&Bs in England a bad name.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank BoboTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Cherry Trees Bed And Breakfast

Property: Cherry Trees Bed And Breakfast
Address: 68 The Maultway, Camberley GU15 1QF, England
Region: United Kingdom > England > Surrey > Camberley
Hotel Style:
Ranked #4 of 7 B&Bs / Inns in Camberley
Number of rooms: 3
Also Known As:
Cherry Trees Bed And Breakfast Camberley, Surrey

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