Used this hotel for one night stay and car parking during a holiday. After parking in hotel car park we were given no indication car may be moved and told our keys were only required by the Fire Brigade, just in case. On our return a further deception by the unhelpful staff told us the car had not been moved but on inspection we found a car same make model and colour in our original space. Coincidence? When it was found the car had been moved without our authorisation dumped on waste ground (see picture) with many others. The car was filthy with mud, bird droppings, pine resin etc. We complained to the management whose attitude was most unapologetic and seemed to think they could do what ever they liked with the car whilst in their care. This is not what you need after a 11 hour flight and should make you wonder if these attitudes carry over into the general running of the rest of the hotel's business.
- Official Description (provided by the hotel):
- Beautiful architecture in park-like setting near Gatwick Airport hidden away in the Surrey countryside - full of original features and uninterrupted views to the far distant Surrey hills. Only ten minutes from London/Gatwick Airport but NOT in a flight path so it's very peaceful and tranquil here.Stroll down to our lovely Amphitheatre and Walled Garden - A great start to any trip ... more less
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- Also Known As:
- Stanhill Court Hotel Charlwood, Surrey