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“Value for money” 5 of 5 bubbles
Review of Russ Hill Hotel

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Russ Hill Hotel
Ranked #2 of 2 Hotels in Charlwood
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Value for money”
5 of 5 bubbles Reviewed 7 September 2013 via mobile

I was quite worried when I read most of the reviews. I stayed in a family room with my wife and two daughters. The room was very clean and looked like it had recently been decorated. It had a double bed and bunk beds. The bathroom was also bright and clean. We had an early flight so we booked for the free parking and close location to Gatwick. Whilst we were there one of our padlocks on our suitcases became jammed. I went to reception and a very freindly member of staff came to help.He managed to open the case for us. We did not eat there but had a lovely meal in the Hungry Horse pub in Charlwood.I would certainly stay there again

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Glen121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,130 reviews from our community

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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
Date | Rating
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English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 7 September 2013 via mobile

This is the cheapest hotel near gatwick which is why I booked it and to expect a lot would have been foolish, it wasn't bad. The hotel was dated and the decor could have done with updating, the room had a step down after the entrance which you need to watch. It was a good size, two single beds (I was staying alone so no matter) there was a bath with a shower, television, hairdryer, tea and coffee making facilities. There is soap and shampoo but I'd recommend bringing your own, unless you checked your bags already and can't carry liquid in your hand luggage. I didn't use the restaurant so I can't comment on that.
There is a bus from the air port once an hour which is free, the bus to the airport is also once an hour but is not free it's £5 but if you look on it as £2.50 each way it's not bad and cheaper than a taxi.
All in all I'd stay again if I was flying early but I couldn't stay for more than one night

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Abbie_Etheridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidmouth, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

We have stayed at the Russ Hill a good few times over the last couple of years... 1..for staying the night before going on holiday and leaving the car and 2 for work.. Each time it has worked really well for us.. Its as cheap as chips so dont expect pristine conditions in all the rooms...its an older hotel for goodness sake but the staff are always as helpful as can be.. especially the chappie outside who when we arrived really late at night on 2 occasions and the car park was really full helped us find a space to park..what a great guy.. Last night we stayed in the 'newer' wing of the hotel and it was a lovely room..really quiet, clean with a comfortable bed what more can you ask for.. we would always choose to stay in the Russ Hill when in the area everything you can ask for. and I have to say its a fabulous atmosphere seeing people happy and in a great party mood heading off on their holidays... even if its not you lol...

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Huffyhail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 5 September 2013

Wow I can not even begin with this hotel! All me and my partner wanted was a comfy bed for the night as we had an early morning flight, but no we ended up staying in the smallest double room ever with no windows!! Just a little sky light which let no light in at all and with the temperatures soaring we couldn't even open a window for fresh air! We ended up having to get a fan from reception which didn't even help just blew dust around the whole room. The bed oh gosh! We we're led on a slab of rock! I think we we're shoved in an old room at the back of the hotel! We didn't even have suitcases with us and struggled to move around the room it was that small!

One this I can't complain about is the food was pretty nice and the location was excellent!

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Chelskiix3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 4 September 2013

AVery disappointing start to our holiday,we paid extra to have a family room with decent size beds for our two big teenagers-we got a large room with one dbl. bed,one single bed and a small put u up.

Our room had no air con so it was sweltering. So we had to open the window the noise from constant guests coming and going was so bad we had to shut the windows again but none of us were able to sleep. It was so stiflingly hot.!! My husband went to complain but as our room overlooked the front,where people were standing waiting throughout the night for the airport transfere so there was little they could do. we asked for some drinking water and was charged £1.60 each for each small bottle. So we had thought we wouldn't be so tired before our 6am gatwick flight having booked a hotel nearby the airport. But we were exhausted after such a bad night without any sleep
On return we went to pick up the car from the hotel car park. but to our horror there were deep lines of scratches all along one side from the back door to the front side panel. Reception reminded us of their 'no liability' however she gave me the operations managers number who was very unhelpful and didn't even apologise for our damaged car,let alone offer some recompense.
Basically we paid over £100 for a night with no sleep and a bill for £100s to respray the scratches on our car.

Room Tip: Don't stay here go somewhere else!
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  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank claire l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

One of the Britannia Group of hotels, still great value, excellent for Gatwick airport with bus service at a small charge, rooms on the whole a little small, but great double glazing it really keeps the noise out as you are quite close to Gatwick.

Meals reflect prices in the area and looked reasonable but as we never ate there i cannot comment.

The hotel was clean and decoration was a bit faded in parts, but for value in this area you cannot beat it , the staff were friendly and helpful. we were there on a short stay of 3 nights as the hotel is close to my sons house i am sure we will say again.

Most of the hotels are well above the price i paid at this hotel, in this area and we have stayed at many round the area and this one compares favorably with them all, and non will go near Russ Hill Hotels prices.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andy584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 31 August 2013

We visited the Russ Hill last year before travelling and were generally happy, but it had a few rough edges. We stayed again this year, got a better deal (£99 including 2 weeks parking) and were very happy. The staff were very helpful and pleasant - the kettle in the room switched off before boiling, for example, and there was a replacement within a few minutes. The all you can eat carvery was very good and our room, behind reception, was large, clean and modern. For what we wanted (and remember we had been previously) it ticked all the boxes and was a pleasant start to our trip.

Room Tip: Ask for a room behind reception.
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank andy.priest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Russ Hill Hotel

Property: Russ Hill Hotel
Address: Russ Hill, Charlwood, Horley RH6 0EL, England
Region: United Kingdom > England > Surrey > Horley > Charlwood
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Charlwood
Price Range (Based on Average Rates): £
Hotel Class:3 star — Russ Hill Hotel 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Russ Hill Hotel is based in a 19th century manor house and set in nine acres of countryside within the charming village of Charlwood. This Gatwick hotel offers great value, comfortable accommodation and is conveniently placed just 4 miles from Gatwick Airport making it the perfect stopover either before or after flying. Transfers are by taxi with special rates in place. ... more   less 
Reservation Options:
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Also Known As:
Russ Hill Charlwood
Hotel Russ Hill
Russ Hill Hotel Gatwick
Russ Hill Hotel Charlwood, Surrey

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