We was put in this hotel after getting a phone call saying that the hotel we had booked (back in march) was full and we were staying here instead. Got the call 30 minutes before leaving home to go to hotel! Well what can I say........ very rude reception staff, unfriendly staff in bar, food was terrible room was tiny, dirty and we didn't even have a window! Was like sleeping in a broom cupboard. Probably one of the worst nights sleep I have ever had. The shuttle bus to airport was £5 but if we just paid when we got on it would have been just £1. Wont be staying here again!
Parking was terrible. Not marked out, all gravel or muddy areas for parking on. Partner had his windscreen chipped by gravel flying up on to it.
- Official Description (provided by the hotel):
- The Russ Hill Hotel is based in a 19th century manor house and set in nine acres of countryside within the charming village of Charlwood. This Gatwick hotel offers great value, comfortable accommodation and is conveniently placed just 4 miles from Gatwick Airport making it the perfect stopover either before or after flying. Transfers are by taxi with special rates in place. ... more less
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- Also Known As:
- Russ Hill Charlwood
- Hotel Russ Hill
- Russ Hill Hotel Gatwick
- Russ Hill Hotel Charlwood, Surrey