I recently was transferred to this disgusting hotel because my original booking at the Europa was basically sold to another large coach booking to make quick money.
On arriving at the Europa before a long flight to a Mexico, we was told pour room had been taking because a computer error. I booked this over 3 months ago but you saying I couldn't be contacted??? Of course not because a large group turned up and the hotel sold my room and others too.
We then got taking 30 minutes drive to Russ hill. What can I say!! Disgusting and that does not even come close.
The hotel was smelly, old, disgusting, rooms so small that with 2 cases in them you can not even get changed and the rooms were just like basically staying on the streets.
I asked for a manager. I got a duty manager call Sam Halwala. Well what a complete waist of space and the most rude ignorant person I have ever met and if not other guests and kids around, I would not been held responsible. He tried to make out that he was doing us a favour by taking us in and letting us stay. What a joke he was. I then asked him to ring the Europa and Britannia hotels group with him being a manager for the group but he refused and said why should he and that I should ring them as he was letting us stay at his hotel. What a muppet and such a rude rude person. If he is the example of what Britannia employ as a manager then they will go under very soon without a doubt.
I will be taking this further believe me and also reporting the manager Sam and do my ultimate best to get him dismissed. That will be doing them a favour.
Please please do not stay here or the Europa. I am honestly doing you a favour by giving you advice in not to stay at these hotels as they will ruin your start or end of your holiday.
- Official Description (provided by the hotel):
- The Russ Hill Hotel is based in a 19th century manor house and set in nine acres of countryside within the charming village of Charlwood. This Gatwick hotel offers great value, comfortable accommodation and is conveniently placed just 4 miles from Gatwick Airport making it the perfect stopover either before or after flying. Transfers are by taxi with special rates in place. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Ebookers, Booking.com, Lastminute, TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your Russ Hill Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Russ Hill Charlwood
- Hotel Russ Hill
- Russ Hill Hotel Gatwick
- Russ Hill Hotel Charlwood, Surrey