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“Champagne Birthday Tea”

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Frensham Pond Country house hotel & Spa
Ranked #1 of 1 Hotels in Churt
Certificate of Excellence
Reviewed 31 March 2014

We enjoyed a delicious cream tea with champagne overlooking the pond complete with swans and horseriders going by. The staff were very friendly without being too familiar or intrusive and the whole event was very relaxed and unhurried, despite the fact that it was also a busy Mother's Day.

Stayed: March 2014, travelled with friends
Thank AndreaH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear Andrea H

Thank you for your Five Star feedback.

It is great to learn that you enjoyed your afternoon tea.

Sunday's at frensham are particularly enjoyable in good weather.

There are not too many cars around, lots of walkers, horse riders and it is so nice just to sit out on the terrace and relax.

Best wishes
Kevin Halstead

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733 - 739 of 1,173 reviews

Reviewed 31 March 2014

In a lovely location, although a little bit out in the sticks for business purposes, the staff were friendly and welcoming, the room was clean and all in working order. Breakfast was very good, as was dinner on the one night I ate in the restaurant (although being the only diner can be a little strange!). Would I go back if I needed to stay in this area again? Most certainly.

  • Stayed: March 2014, travelled on business
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Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear Steve H

Many thanks for your terrific review.

We appreciate we are a little distance away from the buisness towns of Guildford, Aldershot and Farnborough but now with the lighter evenings and lets hope for improved weather business people do make the effort to travel out and stay with us.

Many seem to stay closer to the town in the Winter and drive a little further to us in the Summer.

I am sure that you can see how nice it would be to sit on the terrace on a warm evening enjoing the ducks and swans with a cold beer.

Most refreshing.

Kind regards

Kevin Halstead
General Manager

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Reviewed 29 March 2014

Stunning location by a beautiful pond around 5 miles from Farnham and close to the A3

We stayed two nights yet found the rooms tired and in need of an update. Even I had to crouch to get my head under the shower head in the dated bathroom.

The hotel staff were friendly and helpful and the food wasn't bad either just the rooms, such as shame as this could be a beautiful hotel inside and out.

Stayed: March 2014, travelled as a couple
Thank brightonsummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear Brighton Summer

Thank you for your recent feedback.

We appreciate that the bedrooms are somewhat tired and dated or at least they are in the main hotel.We are fingers crossed hoping to undertake a refurbishment in early 2015.

However, are you aware that we have a block of twelve bedrooms set a short distance away from teh main entrance. These are our executive bedrooms and for only a small supplement charge you get lots of added benefits including as we hopefully enjoy warmer weather their own private terrace.

So happy to learn that the staff were helpful and friendly and that teh food wasn't bad either.

Hope to welcome you back on some future occasion and please ask if our executive bedrooms are available.

Kind regards

Kevin Halstead
General Manager

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Reviewed 28 March 2014 via mobile

Best Westerns are normally a bit dull, but this was quite a nice hotel

We stayed in one of the revamped rooms so probably not a fair reflection of normal room but it was excellent.

Only ate for breakfast, but it was ok, nothing out the ordinary

Lovely location too

Biggest plus was staff, incredibly friendly and helpful

Stayed: March 2014, travelled as a couple
Thank TheGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear The GP.

Thanks so much for your positive feedback following your recent stay.

It is greatly appreciated.

Especially pleaesd to note your feedback regarding the staff.

They are a friendly bunch of boys and girls and do try their hardest to ensure gusets are happy.

Would appreciate knowing what we could do to improve our breakfast offering though.

Thanks again for your fab feedback.

We hope you come back soon.

Best wishes

Kevin Halstead
General Manager

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Reviewed 27 March 2014

hotel was exceptionally good food in Restraunt very good except for a steak that was under cooked and very grizzy (left on plate) Staff removed 155 off food bill but added 10% service charge at checkout

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western GB
1  Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear Stephen W

Glad to learn of your Five Star feedback.

It is very encouraging to recieve such praise and motivating for the team.

Delighted to learn that you enjoyed teh restaurant but saddened about the steak.

We have taken this up with our butcher.

We do look forward to welcoming you back on some future occasion.

Kind regards

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Reviewed 26 March 2014

For the last few months I have been a regular at the Frensham Pond Hotel for morning or afternoon tea. It is always a highlight of my day, with beautiful views of The Great Frensham Pond, friendly and excellent service from the staff and nice presentation of refreshments.

I will be sad to leave the area, as it is a great place for walking and enjoying the outdoors, but I will really miss the wonderful refreshments while being able to watch the swans swimming on the pond from the windows of the hotel. In warmer weather it is also possible to sit outside.

Although I haven’t stayed as a guest I would recommend it as great place to go to enjoy comfortable accommodation, a peaceful atmosphere, and beautiful surroundings.

  • Stayed: March 2014, travelled solo
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Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear Kate S

Your feedback is greatly appreciated and very encouraging for the staff to learn of.

It will be as sad to see you go as it will be for you.

We have enjoyed welcoming you and the friendly boys and girls in the food and beverage team will miss chatting to you.

We wish you well for the future and thank you for your custom whilst you have been in the area.

Kind regards

Kevin Halstead
General Manager

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Reviewed 25 March 2014

We arrived at the hotel without a booking but the treatment we received was excellent from the reception staff & Manager to the waiting staff. We could not fault the service, cleanliness & the food was superb. Would highly recommend this hotel

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Meggsy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Frensham Pond Country house hotel & Spa, responded to this reviewResponded 5 April 2014

Dear Meggsy 54

Thank you for your Five Star feedback for this Excellent Hotel.

It is very encouraging to receive such feedback and espacially motivating for the hard work hotel team.

You know where we are should you need accommodation in the future.

Thank you for taking the time to share your experience.

Kind regards
Kevin Halstead
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Frensham Pond Country house hotel & Spa

Address: Bacon Lane, Churt, Farnham GU10 2QD, England
Region: United Kingdom > England > Surrey > Farnham > Churt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Churt
Price Range: £76 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Frensham Pond Country house hotel & Spa 4*
Number of rooms: 53
Official Description (provided by the hotel):
SPA OPENING WINTER 2018 Welcome to the Frensham Pond Country house hotel & Spa in Farnham, Surrey . Set in one of the country's most picturesque and peaceful locations, overlooking the magnificent Frensham Great Pond. Here you can relax in a truly rural setting whilst access to the motorway networks and shopping center is a short five-minute drive away. Fantastic walk in rain and hand held showers . Fitness studio . In room safe. All our superior bedrooms and garden executive bedrooms now have a fridges. Amazing Hypnos Super king beds for a perfect sleep quality. . Built as a private residence in the 15th century and a source of hospitality since the 1700's, the Hotel combines a unique blend of English country house charm coupled with all the advantages of modern convenience. ... more   less 
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Also Known As:
Churt Best Western
Best Western Churt
Frensham Pond Country House Hotel & Spa Churt, Surrey, UK

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