We stayed here a while ago and it was a fantastic experience but this time around we felt not so well looked after. The new manager seemed very green, and a stickler for the rule book. We had brought a bottle of champagne with us as we were celebrating but weren't allowed to bring it down to dinner (as we had already opened it in the room getting ready) fair enough but irks a bit when you're spending over £300 on dinner, drinks and accommodation for one night. The boy on the bar seemed to think pushing our dinner reservation by 30 mins would be a problem (turns out it was ok) but again made us feel like we were inconveniencing them, after dinner (starter had to be sent back as was cold, but they did take it off the bill) I asked for coffee but was denied as they had already turned the machine off (are you kidding? I know this is a big no-no), we went through to the bar but at 11.05 there was no one there, we found the manager and after a good sucking in of the cheeks he said go on then he would serve us one quick drink (last time as residents we could drink as late as we liked and were made to feel very welcome to use the bar). On the way back to the room I remembered the little whisky and coffee station and got myself a coffee (the waitress couldn't have come and got one from here earlier?). The room was lovely although the double doors to the bathroom that opened up into the centre of the bedroom could not be closed properly once you were in the bathroom which was a little inconvenient! The next morning we were told we could have eggs or bacon cooked however we liked so I asked for eggs benedict which the chef was happy to accommodate which did make me happy, although I have to say that some Weetabix in a kilner jar and a loaf of bread by the toaster (which every guest has had their hands all over to saw off their own slice) does not a 'Continental Breakfast' make. Has the makings of a great little getaway but the staff need to be more focussed on making every guest feel at home and not like a corporate program rolled out with little interest from the staff.
- Official Description (provided by the hotel):
- Situated in the picturesque Surrey Hills, Bel & The Dragon Churt is a beautifully restored country inn nestled between the historic town of Farnham and the well-known Devil’s Punch Bowl, which is located in an area of outstanding natural beauty. Following extensive renovation by renowned interior designer Nicola Harding, Bel & The Dragon Churt will offer 13 stylish bedrooms alongside an all new bar & restaurant. The bar, complete with cosy seating and stunning French windows onto our new terrace, is the perfect place to enjoy a warming cappuccino or a delicious glass of wine. The restaurant with its new open kitchen allows you to view the very best local ingredients being transformed into mouth-watering dishes – adding a touch of culinary theatre to your dining. experience! ... more less
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- Also Known As:
- Bel & The Dragon Churt, Surrey, UK