Double Room was dirty and tired, the double bed consisted of 2 singles pushed together. Stains on the bathroom roof and we found coffee spills in a drawer and all over a hairdryer.
We had the unfortunate experience of staying at the hotel when they had a function on, we were on the 5th floor and we could hear the music so loud we could make out the lyrics and the bass from the speakers made our wardrobe door vibrate.
I complained a reception and was told there was no other rooms available and there was nothing he could do, when I said this was unacceptable he shrugged his shoulders and repeated himself. I asked if they could turn the music down or at least the bass and was told no. I got no help at all from the member of staff and was told I just had to put up with it until it finished at 0100, which made me even more angry as we had a flight to catch at 0600.
I called the day after to complain to the manager who had left by the time I complained who thanked me for the information and said she would speak to the member of staff. The story must have been funny as she was sniggering whilst hanging up.
Apart from incompetent staff the food was really nice at the hotel and would definitely recommend.
- Official Description (provided by the hotel):
- Originally built in 1928 to serve the airport, the Hallmark Hotel London Croydon Aerodrome has a well loved heritage in Surrey. Alongside 110 bedrooms, the stunning lobby, stylish lounge bar and the Hallmark Grill offer plenty of places to relax and unwind. For those organising meetings and events, the Hallmark Hotel London Croydon Aerodrome offers a range of delightful rooms including the stylish Amy Johnson Suite. The function rooms are well equipped and can cater for up to 170 delegates. Relax in your bedroom or indulge in a glass of fine wine and something satisfyingly tasty served in the informal surroundings of the Hallmark Grill. Whatever your taste, we're sure to offer something for everyone. When the workday is done, why not unwind in the Nuffield Health with an energetic workout, exercise class, relax in the jacuzzi or a quick dip in the pool - situated across the road from the hotel? Discounted rates available to hotel guests. ... more less
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- Also Known As:
- Aerodrome Classic Hotel Croydon
- Classic Hotel Croydon
- Croydon Classic Hotel
- Hallmark Hotel London Croydon Aerodrome Surrey