We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good Location with easy access” 3 of 5 bubbles
Review of Hilton London Croydon

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hilton London Croydon
Ranked #9 of 24 Hotels in Croydon
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Location with easy access”
3 of 5 bubbles Reviewed 17 June 2014

Hotel is just OK for a Hilton, a few bits below standard, bathroom is dated and hair found on sheets. The breakfast staff are excellent and good food variety. Ample parking at the hotel. Staff highly professional.

  • Stayed June 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 19 June 2014
Dear Anis H,
Thank you for leaving a review of our Hotel after your stay. I am glad that you found our staff to be excellent and very professional and were able to take advantage of our complimentary parking. Our rooms though not recently refurbished are cleaned to a high standard and I am sorry that this was not the case with your bathroom.

Thanks agaion and hope you will give us the opportunity to be of service to you again.

regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,058 reviews from our community

Traveller rating
    246
    351
    217
    146
    98
See reviews for
261
302
62
275
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Swansea, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

What a great hotel, from booking in to leaving. Welcomed by
warm & friendly staff at reception, to the lovely & polite staff
In the bar & restaurant. Cnt fault it at all. Room was as I expected
it to b, clean, pleasant & roomy. Food was A* in the restaurant
as was the great choice at breakfast. Only downside was the cost
of the wine! but there was plenty of other drinks available.
Lift to all floors. This is a fine class hotel that I would highly
recommend.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank elanor52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 17 June 2014
Dear Elanor52,
Thank you for leaving a review of our hotel after your recent stay with us. I was glad that you had a warm and friendly welcome on arrival and everything was to your satisfaction. Regarding the cost of wine, I can assure you that we are in line with competition in the area.

Thank you again for taking the time to leave a review. It is very much appreciated.

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new zealand
Level Contributor
142 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
2 of 5 bubbles Reviewed 15 June 2014

A. When its in Croydon.

I am a Hilton Diamond Member so have been to quite a few Hiltons. To quote Mr Conrad Hilton "When a property raises the Hilton flag, it signals a contemporary, first-class hotel experience that travelers can trust". You bet he hasn't stayed in this hotel. As other TA's say the front desk area is nicely chilled and looks modern and attractive. But get out of the lift and its shabbiness, dirt, no air-conditioning (the fan is actually waiting outside your room ready for when you ask if the aircon is working) and smelly toilets and showers. The fridge did not work, the carpets are just well 'depressingly bad'. Staff tried hard to smile and rectify things but like the band on the Titanic its a no-win. I have stayed in better Days Inns, at least they are generally clean. I now realise the price reflects the standard but I think the reason people chose chains like the Hilton is that they have brand standards and this is now the worst I have been to by a mile (Hilton Luxembourg has stubbornly held that distinction for a few years). I have not given it a terrible because the staff tried hard. The GM seems to read TA comments but obviously is not given the cash that is so desperately needed. Don't bother with this one - it will suit no-one.

Room Tip: don't stay here
See more room tips
  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nzbased
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 20 June 2014
Dear nzbased,
Thanks for the review of the hotel and sorry that we did not meet your expectations on this trip. Please be assured that as Hotel manager I read all of our guest comments and naturally I am disappointed we have fallen short on this occasion.
As a Diamond member I am grateful of your Loyalty to our brand. Our Hotel is not the newest in the portfolio by any stretch but our absolute aim is to ensure a comfortable night's stay in clean and functional surroundings so I was disappointed we did not deliver this to you. Cleanliness is a fundamental basic so whilst you have not mentioned specifics this is something we will continue to move on.
During your stay we did experience a major AC issue which affected the majority of our rooms. Whilst engineers attended to the problem immediately, it did take significant time to resolve so I am sorry this affected your stay
Many thanks again for your feedback

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 14 June 2014

Old rooms not refurbished , Internet - way of relogin is not time of the art and also slow. Not to recommend for Business use. Bar and Service there is ok. Checkout with bill for a Company (Address and so on ) can be a nightmare...

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 17 June 2014
Dear Michael P,
Thanks for your brief review of our hotel. Though our rooms are not recently refurbished we ensure they are clean and in good working order. Our internet has actually been faster since our recent change of providers. I am glad that you found the bar and service okay.
Thank you for your patronage.

regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England, United Kingdom
Level Contributor
107 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 14 June 2014

Staff are excellant in bar and reception. The hotel is poorly maintained. Leaks are commonplace. Bulbs missing, curtains not fitting, stains and broken fitments are the norm here. Complaints are not dealt with. This has the potential to be a good hotel. It fails miserably

  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank chris2431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 17 June 2014
Dear Chris2431,
Thank you for your review of our hotel. I was sorry to read that you felt that broken fitments are the norm at our hotel. Our rooms though not recently refurbished, we ensure that they are ultra clean and in good working condition. I am glad that you found our staff to be excellent.
Thank you for your custom.

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
1,211 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 404 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

Thi hotel is ok but a few things are abit below standards for example a few places in my room the carpet was thread bare also parts of the carpet was coming apart from the floor and my bath was a bit worn but still a very good hotel breakfast was ok

Room Tip: Try not to have a room facing the purley way as it gets very noisy during the rush hour
See more room tips
  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eddie020173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 17 June 2014
Dear Eddie020173,
Thank you for your review of our hotel. I am glad you were able to enjoy our buffet breakfast. I have noted your comments regarding the carpet, though our rooms are not recently refurbished, we ensure they are clean and comfortable for our guests.

The hotel has a few projects in place to improve the presentation of the building and we hope you will try us again in the future.
regards
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
1,027 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Had a very nice stay, including evening meal in the conference room. Nice seating area around the bar but expensive drinks - we didn't mind too much though.

Room was nice and plenty of space inside for us to empty our cases and get ready and sort out loads of cycling gear too.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this review, 17 June 2014
Dear Richard F,
Thanks for your review of our hotel. I am glad you found your room to be adequate for your needs and also enjoyed your meal in our Larder Restaurant.
Many thanks and look forward to serving you again in the near future.
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Croydon hotels
1.6 mi away
Hampton by Hilton London Croydon
1.5 mi away
Croydon Park Hotel
Croydon Park Hotel
#8 of 24 in Croydon
3.5 of 5 bubbles 979 reviews
1.5 mi away
Jurys Inn London Croydon
Show Prices
Show Prices
Show Prices
0.1 mi away
Hallmark Hotel Croydon Aerodrome
1.5 mi away
Premier Inn London Croydon Town Centre Hotel
1.3 mi away
Holiday Inn Express London Croydon
Show Prices
Show Prices
Show Prices

Been to Hilton London Croydon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton London Croydon

Property: Hilton London Croydon
Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Croydon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Official Description (provided by the hotel):
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com and Odigeo so you can book your Hilton London Croydon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hilton London Croydon Surrey

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing