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“September 2013”

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Hilton London Croydon
Ranked #11 of 24 Hotels in Croydon
Reviewed 1 September 2014

Although the establishment could do with some updating and renovations we really enjoyed our stay and thought the service was 1st class. The breakfast bar was superb. I really recomend this hotel to anyone. We travelled from Wollongong, Australia and at the end of the long flight and then getting lost on the drive from Heathrow we were really fortunate to be welcomed by such lovely staff!

  • Stayed: October 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 3 September 2014

Dear Louise S,
Thank you for taking the time to leave your review of our hotel. I am glad that you had an enjoyable stay and thought that our service was 1st class. Thank you for your comments about our team members, I will be passing on your compliments to them.

We look forward to being of service to you again in the future.

regards

David

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789 - 795 of 1,279 reviews

Reviewed 1 September 2014 via mobile

This hotel room I was given was extremely tired and is a slur on the good name that hilton have built, despite booking direct with hilton I was given a room that smelt of animals and dog urine, looked like it hadn't been updated since the seventies and had a bed that was like lying on a bed of springs with no material between myself and the springs. An absolute shambles all round hilton should be ashamed that they are supplying such atrocious accommodation

Stayed: August 2014, travelled on business
1  Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 2 September 2014

Dear Matthew D,

Thank you for taking the time to leave a review of your recent stay at our Hotel. I was sorry to read that you felt our hotel was not up to your expectations. Though not newly refurbished, our simple aim is for our rooms and public areas to be ultra clean.

We do have a number of projects in place to improve the hotel’s presentation and I do hope that you will try us again in the future.


Kind regards
David

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Reviewed 29 August 2014

Agree with another reviewer. I was 1 of the 18 sent from Selsdon, the only good thing at Selsdon was the pro shop and golf course. We booked through golf agent.
I recommend the Hilton make deal with golf agent, stay at Hilton and transfer to Selsdon for golf then back to Hilton would make a brilliant weekend, the service, food, and transfer were all second to none, well done The Hilton for making our weekend not a total fiasco.

Room Tip: Good service, look no further.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Pal309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 2 September 2014

Dear Pal309,

Thank you for your review of our Hotel during your recent stay. I was glad to read that you had a brilliant weekend and enjoyed great food and service.

Our aim at Hilton Croydon is to have our guests enjoy their stay and leave wanting to return. we look forward to being of service to you again the future.
Regards

David

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Reviewed 27 August 2014 via mobile

My wife and I have stayed here for business for the last month, and whilst this is not the newest or the most up-market of the Hilton hotels, the staff, service, bar and restaurant food are second to none. Where there have been issues, the staff have been willing and able to put this right instantly, whether a substandard room or an overbooking. We will keep coming back here, as this is fast becoming a home from home, where people matter and are not simply numbers on a screen or a credit card bill.

We'll done Hilton.

Stayed: August 2014, travelled on business
Thank JerryC1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 28 August 2014

Dear JerryC1966,
Thanks for your review of our hotel. I was glad to read that you and your wife were able to enjoy the services by our team members and the bar and restaurant food which you stated is "second to none".

I am happy also that you find our hotel to be a home away from home and that we live our brand values at hilton Croydon which is to show our guests that we do care about them.

Many thanks and hope to be of service to you again soon.

David

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Reviewed 27 August 2014

We were rather dubious about staying at the Hilton because it looked so drab from the outside, it didn't help that it was pouring with rain! Check in was very quick and the receptionist was very friendly. Unfortunately the room was a big let down, stark and dowdy, the bed was hard and the pillows didn't have much support. We couldn't fault the food, we had lunch and an evening meal, the staff were extremely helpful and friendly. Breakfast the following morning was plentiful, very good coffee and again the waiting staff were excellent. Check out again was quick.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 41shep38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 28 August 2014

Dear 41shep38,
Thank you for your review of our hotel. I am sorry that you felt our hotel looked drab from the outside. Although not recently refurbished, we ensure our rooms are ultra clean.

I am glad that you enjoyed your meals with us and that our staff gave excellent service.

Many thanks
David

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Reviewed 27 August 2014

Stayed at the Hilton Hotel in Croydon in July & Aug. As a diamond member, I received an upgrade to Junior suite with a shower stall that did not drain properly. I reported this issue to the hotel management who eventually confirmed that it was a design issue and the problem applied to all Junior suites and could not get fixed without renovations. I am sure every customer who has stayed at this hotel in a junior suite has had this issue.
The carpets in the rooms and hallway are soiled. Hallway walls are damaged. Ventilation in the halls are poor hence there is a bad odour. On the 3rd floor in the hallway, I noticed a water pail at an exit to collect ceiling water drips, it was there for 3 weeks. HWAC is also due for an upgrade.
Do not book any room facing Purley Way, you will hear sirens etc.
On a positive note, The staff in the Restaurant & Bar provide excellent customer service. On the front desk we had great service from Felon and Emma.
Net/Net, this Hotel is not a 4 star.

Room Tip: Do not select a room facing Purley Way due to Siren and traffic noise.
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  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank ryanpaul03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 28 August 2014

Dear Ryanpaul03,
Thank you for your review. I am sorry for the issues mentioned regarding the hotel. Our hotel though not recently refurbished is alway ultra clean and as stated by you, service on front desk, bar and restaurant is always excellent.
We do have a few projects in place to improve the condition of the building and thank you for your custom.

David

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Reviewed 26 August 2014

We stayed 3 nights nights over the bank weekend. We booked 2 x 2 family rooms. We asked for rooms with adjoining doors , an extra bed and a cot - and this was done without any fuss. Rooms were spacious (for London) clean and comfortable with everything you would need, fridge, brew facilities, toiletries. Good hot shower with plenty of hot water. Admittedly the rooms are a little dated, but that didn't bother us - they were spotless and the service was very good from check in to check out. We hadn't booked breakfast but we were able to arrange it on the morning and add it on to our bill - nothing was too much trouble. Breakfast was excellent, hot, fresh and something to suit all tastes. Free parking, plenty of spaces and only a 10 minute walk to Waddon station where the overhead train takes you right into Victoria (central London) in around 25 minutes. I would defiantly stay here again.

Room Tip: Don't believe the receptionist who thinks the station is 2 miles away , he advised us to book at...
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank TravellingY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DRHotelManager, General Manager at Hilton London Croydon, responded to this reviewResponded 28 August 2014

Dear TravellingY,
Thank you for taking the time to leave a review of your stay with us. I am glad that all your requests were met and that you found everything to your satisfaction.

I was also glad that you were able to try our buffet breakfast and that our location was convenient for your leisure trips.

Thanks once again and we look forward to welcoming you back soon.

Regards

David

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Additional Information about Hilton London Croydon

Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Croydon
Price Range: £50 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Croydon 4*
Number of rooms: 168
Official Description (provided by the hotel):
Just 8 miles from the sights and shops of London, the contemporary Hilton London Croydon hotel is just 16 minutes by train to Victoria Station. Do business in one of 15 meeting rooms for 3-300, or work out at the gym. Round off your day with dinner at The Larder Restaurant or a nightcap at the bar. ... more   less 
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Also Known As:
Hilton Croydon Hotel Croydon
Hilton Hotel Croydon
Hilton Hotel London
London Hilton
Hilton London Croydon Surrey

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