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“So so”
Review of Croydon Park Hotel

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Croydon Park Hotel
Ranked #8 of 24 Hotels in Croydon
Manchester, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“So so”
Reviewed 24 June 2013

A one-night stay as part of a package. The hotel was pretty full on a Saturday night with what looked like several group bookings (including ours).

Check-in was not available until 3pm and some peoples' rooms were not ready until after 4pm. Restaurant stopped serving lunch at 2pm. Food in the bar was OK although pricey, service got rather stretched with people having to wait some time for their food.

Rooms rather drab and dated. We had a room on 5th floor. Not sure if this was a refurbished room, but if it was, then I'd hate to see the un-refurbished rooms. As an example, the mixer tap in the bathroom has been cleaned so often that the chrome plate had worn off exposing the brass underneath. On the plus side, the room was clean and the bed comfortable.

Breakfast was the ususal buffet affair, again, nothing wrong with it, but nothing special.

So, not a hotel I'd actively avoid, but it didn't excite me. Fine for a few nights business stay.

Room Tip: Higher rooms probably better. There's an array of a/c compressors which look to be outside rooms...
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  • Stayed June 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grundfuttock2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 2 July 2013
Dear Grundfuttock2

Thanks for leaving us a review here.

All your comments have been noted.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (189)
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Zejtun, Malta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2013

This is a four star hotel in Croydon on the outskirts of London, close to Gatwick airport. The CPH is easily reached by car, taxi or train which drops you practically on the hotel's doorstep. The hotel in itself is nothing impressive on the outside but the deal was excellent. Got two connecting rooms which were extremely spacious. Bed linen, towels etc were changed daily. Breakfast was very good, with an excellent choice of hot and cold food. The location is not exactly central London but the hotel is just 3 minutes walk from the train station where you can get to London Victoria in under 15 minutes. Besides being close to the station this hotel is within walking distance (about 10 minutes) from Croydon's main shopping centres were some realy good deals can be found. A word about the service in the hotel; the staff is really helpful. They really go out of their way to help. All in all it was a very positive experience staying at Croydon Park hotel.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 2 July 2013
Dear IanS151

Thanks for leaving us a review here. WOW!!! Thanks a lot for sharing with the world your experience with us. We do appreciate this and hope to get the chance to host you again in the near future.

Your kind words will be passed to my colleagues who I am sure will be pleased to know that they were able to help in making your stay a great one.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 15 June 2013

I stopped at the Croydon Park Hotel for nine nights over two weeks. On both occasions checking in was a long protracted affair. One member of staff on reception old not cope with the number of people trying to check in and despite radioing for assistance the extra cover took another 10 minutes to arrive.

The bedrooms are starting to look tired and the queen size bed was in reality two beds pushed together thus resulting in an uncomfortable nights sleep as the mattresses moved apart. Tea and coffee were replenished each day but the solitary complimentary bottle of water when drunk was never replaced.. If I had booked nine separate nights then I expect I would have had nine complimentary bottles of water ~ something for Croydon Park Management to think about!!!

Bathrooms again are looking tired.

On the plus side the staff in Whistlers Bar were polite and very helpful throughout my stay and the food in the bar was of good quality. Bar prices for food and drink were competitive.

Having paid what I believe to be above average or the room to be charged for car parking was a surprise.

Room Tip: Avoid the second floor rooms.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p3t3rbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 2 July 2013
Dear p3t3rbrown

Thanks for leaving us a review here. All your points have been noted. Here at The Croydon Park we listen to what our guests are saying, so I am pleased to tell you that some changes will be made based on your comments.


We look forward to hosting you in the near future.

Thanks
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Bogota
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 June 2013

This hotel was great, The check in process was fast and friendly. The rooms were good, mine was a little old but my friends rooms were renovated, so ask for the higher floors rooms. Breakfast was very good and inexpensive when you pay it in advance at the front desk. The location is awsome, the train station is just 5 min walk fron the hotel and and the train is only a 12 min ride to london victoria station or london bridge. I recommend this hotel!

A special mention to Austin the "barman", great service and attention. Really appreciate your help:

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yimaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 2 July 2013
Dear Yimaim

Thanks for leaving us a review here. I am very happy to see that you had a nice time with us. Thanks for recommending us we do appreciate you doing so.



Please do come again.

Thanks
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London, United Kingdom
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 June 2013

My wife and I booked in to avoid going home after a chartiy fund raising do for Kidkare International. The room was comfortable, one quibble is that there was no Aljazeera on the television. Good choice for breakfast even at 10a.m. but we had to chase cereal bowls. Having paid £150 for a room having to pay extra for parking seems a bit steep.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibanda_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 10 June 2013
Dear ibanda_10

Thanks for leaving us a review here.

I am pleased to see that you and your wife had a nice stay with us. I can also confirm that The Aljazeera is on the television.

Hope to see you soon.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York Area
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 6 June 2013

Excellent choice for business in the Gatwick access area. One stop on train from Gatwick to a two block walk from the station to hotel. (Total of 15 minutes). Very reasonably priced for London area. Unlike most Choice Hotels, no free breakfast but free internet which worked well.
Nice bar.
Arrived on early flight and got to hotel at 10 AM. Reception indicated room could be ready in an hour. Got room at 12:30 which was before the 3 PM regular check-in.
Breakfast available for about $15 US.

Room Tip: Variety of different rooms available.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R9687N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 9 June 2013
Dear R9687N

Thanks for leaving us a review here.

By your account we met your needs and do hope you will come again soon.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2013

Rooms were a little tired for a four star hotel. But apart from that the location is excellent, a 4 minute stroll to East Croydon train station (with express to Gatwick and Victoria tube). A good gym facility. A really good English breakfast, and I mean excellent! Great pub attached to the hotel with an excellent quick dinner menu.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this review, 9 June 2013
Dear PeterS809

Thanks for leaving us a review here.

Its very pleasing to see that you enjoyed your stay and the facilities. Next time you are here try one of our newly refurbished rooms, also can only imagine that you were here before we did all the refurbishment in our lobby area.

Please come back soon and see what we have done, I am sure you will like it.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Croydon Park Hotel

Property: Croydon Park Hotel
Address: 7 Altyre Road, Croydon CR9 5AA, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Croydon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Croydon Park Hotel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The warmest Welcome in Croydon...Look no further than Croydon Park Hotel London for all you would expect from a great 4* experience.We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan center of Croydon, a newly refurbished hotel, FREE WIFI, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone's throw from our doorstep, as is Croydon's tram-link. By train you will be in London's West End in just 15 minutes.Car parking available £5 per day for residents. ... more   less 
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Also Known As:
Croydon Park Hotel Surrey

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