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Croydon Park Hotel
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Reviews (1,529)
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Reviewed 8 July 2013 via mobile

We only stayed for one night, and were greeted so well by te reception staff they were very friendly ( reception manager not sure of name) we had a twin room which was spacious and comfortable and very clean.
We are in oscars and even though to us it's done very old fashioned and the food on the buffet was not so great the staff were attentive and tried there best. I would recommend this hotel to anyone looking for a stop over

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank luganolp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 10 July 2013

Dear luganolp

Thanks for leaving us a review here. All your comments are noted. Hope to see you again real soon.


Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2013

We put a two as we didn't see rats and roaches... But given the general cleanliness we wouldn't be surprised...

We didn't inspect the room too closely before going to dinner... But after the state of the dining room it was hard not to notice other people's hair in the bathroom, dust and general grub.

The food on the buffet was tasteless or had a funny taste to it. We had bets with ourselves at how many services the pork had seen... We were both a bit worried about our constitutions for the next day. The waiter/ manager did give us a discount as he 'noticed we hadn't eaten a lot' (translation: we overheard you joking about the quality of the food). To be honest we still felt over charged. Breakfast was better but still not a 4* hotel experience.

I think this is my overall problem. On the face of it the hotel has been high end. It looks a bit tired and poorly kept (mum had a hole in the headboard where her bedside table once was the lamp was loosing its grip on the wall and mould on the shower curtain). The details you expect of 4* just weren't there (hideous plastic flowers, there wasn't a bit of glass without finger marks on it, or a hair dryer with a cable long enough to see into the mirror etc).

On the plus side the staff were really helpful and friendly. Smiling and willing to help at all times. The room smelled fresh when we came in. It is easily accessible to the tube and town.

Stayed: July 2013, travelled with family
2  Thank saraboom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

Let's start with the poor: Check In From 3pm, arrived at 3pm and reception said your rooms are not ready. 3pm is a little later than some hotels offer check in services anyway and to be told that the rooms are still not ready was disappointing.

The Good: Staff, very helpful, Food: Buffet £23 option was an assortment of starters (lots of ocean dishes too), main courses including a carved option (gammon on our evening - which was cooked beautifully) and desserts including help yourself cheese 'n biscuits .... I was very impressed with the buffet option, presentation was wonderful and also salad selection and choice was great ... I would recommend this.

Rooms have A/C with a medium sized TV and general Freeview.

Car Parking is £5 - which is great value as checked in on the Saturday and returned from Wimbledon on the Sunday evening rather late for a fiver...

Overall: I'd happily stay again and have no problems recommending this hotel

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steve1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 10 July 2013

Dear Steve1202

Thanks for leaving us a review here. So sorry that your room was not ready at 3pm when you arrived, I can assure you that this was a very rare occasion.

Even though 3pm is our check-in time, if guests arrives and we have rooms ready before 3pm, its absolutely no problem to check them in.

Your kind comments regarding the food and the staff will be passed on and we hope to see you in the near future.

Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2013 via mobile

Was a busy Saturday afternoon and they were in over their heads. Had a Cliff Richard event and a large party. Did not have adequate staff in reception so took 25 minutes to check in and enable the disabled parking. On arrival in room, overall it was clean and well decorated but only equipped with supplies for one instead of the booked two! Most weird! Breakfast was yummy but table cloth was dirty when sat down, as was the cutlery so had to seek replacements. One member of staff barked at us to leave, two minutes we would have been gone anyway but it was the way she said it. Overall an 'ok' experience.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
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Thank hElly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 10 July 2013

Dear hEllyB357

Thanks for leaving us a review here. Firstly I would like to apologise for the things that did not go quite so well during your stay with us. I am sorry to hear that your experience was only an 'ok' one as we strive for excellence, however, we seemed to have come up short in some areas.

All your comments are noted and will be addressed. Its my hope that you will give us a chance in the near future to show the hospitality that we so pride ourselves in giving.

Thanks

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Reviewed 24 June 2013

lunch was superb and very good value and service was excellent. As I only went for lunch the other ratings are irrelevant. My friend and I went for a spa treatment. The pool was small but adequate but we were disappointed that the jacuzzi was out of action. The facial and massage were fabulous.

Room Tip: I did not stay.
  • Stayed: April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank Frances O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 2 July 2013

Dear FrancesO576

Thanks for leaving us a review here. Happy to see that you enjoyed the facilities that you used. Sorry to hear that the Jacuzzi was out of order when you came.

Why not treat yourself to an overnight stay with us? I am sure you will enjoy that too.

Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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