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“Some positives, but lots to work on”
Review of Croydon Park Hotel

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Croydon Park Hotel
Ranked #9 of 24 Hotels in Croydon
Reviewed 10 June 2014

Located about 15 mins walk from the town centre, the Croydon Park offers reasonable value for money, but there are some things that really need working on.

Firstly the positives. The rooms are large, the beds comfortable and huge (two singles pushed together) and the wifi free. My room was old fashioned, but that isn't necessarily a negative. And £5 for overnight parking is good value. Everything you would expect from a hotel is there and everything works. So why only 3 stars?

As noted by a previous guest, the rooms don't feel fresh. On the surface, everything is clean, but it has that background smell as if 20+ years of hard use are being covered up by a daily polish. Worse still are the corridors (at least on the first floor). Again as noted by the same reviewer, it smells as if there's been a smoking party in the corridor and that lingering "dirty smell" is clearly evident.

I was however still going to be generous and give the hotel 4 stars until I went for breakfast. At £10, this is cheap for a full English in a hotel, but based on the food, this is still too much. The fried potato's were possibly the worst tasting things I have ever eaten and everything else (eggs, mushrooms, beans) tasted cheap (and tasteless). It makes me wonder why people in the kitchen, who presumably have some sort of catering qualification, produce food of the quality.

So would I stay here again. The answer is probably yes. But I'd try and get a refurbished room and not bother with breakfast. I'm sure I'd then give at least 4 stars.

Room Tip: Request a refurbished room.
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  • Stayed: June 2014, travelled on business
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1  Thank FamilyHolidayTaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 12 June 2014

Dear FamilyHolidayTaker

Thanks for leaving us a review here. All your points have been noted and will be addressed accordingly. Its our hope that you will come back to us in the near future.

Thanks

Report response as inappropriate
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879 - 885 of 1,425 reviews

Reviewed 9 June 2014

One of the worst hotel we have been to! Breakfast was just horrible...stale bread, disgusting scramble eggs! The food for diner was very limited...not good at all. The people working there were quite polite and helpful. The rooms need refurbishment, they are too old!

  • Stayed: June 2014
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1  Thank manishagovinden7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

The hotel offers good size rooms which are well equipped and decorated.
There is an excellent choice of food from the bar meals to a la carte both of which are competitively priced and good quality.
The breakfast is first class offering a wide variety of hot and cold food.
I will be returning again on my next visit to Croydon.

  • Stayed: June 2014, travelled on business
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Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 12 June 2014

Dear KeithM907

Thanks for leaving us a review here. We are pleased to see that your stay with us was a good one and we look forward to welcoming you back in the near future.

Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

+ Good value for money
+ Pool/spa
+ Central but still in a quiet location
+ Close to East Croydon train station
+ Shoppingcenter and shops nearby
+ Only 15-20 minutes from London
+ Nice beds and calm rooms
+ Nice staff
+ Nice bar and restaurant

The "only" negative thing I can say is that the hotel needs a restoration to live up to the four stars. This has to be done in the near future, if not the hotel will be like a sinking ship with bad reviews on this site. I really hope they will do something about this, because I really like the place. I will be back ;)

  • Stayed: June 2014, travelled as a couple
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Thank Elskercappucino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 5 June 2014

Dear Elskercappucino

Thanks for leaving us a review here.

We started our renovation process last year which included the lobby, bar and some bedrooms. This process will be continuing this year, so hopefully by the time you return we will look all brand new.


Thanks

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Reviewed 2 June 2014

Very good price and ideal location in relation to train station however the rooms felt tired and dated and in need of a good deep clean. Room facilities were very basic for a hotel of this ilk. Corridors smelt of cigarette smoke and the sound proofing was not very good.

  • Stayed: June 2014, travelled as a couple
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Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 5 June 2014

Dear anthonys

Thanks for leaving us a review here

All your points have been noted.

Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Rooms are big, but they need a complete renovation, bathroom fittings are very old and out of date, rooms and corridors are very noisy, I would not recommend. The only plus point is the location to the train station

  • Stayed: May 2014
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Thank Andyb7005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 5 June 2014

Dear Andyb7005

Thanks for leaving us a review here.

All you points have been noted. I am sorry to hear that you had noise on your corridor. If this is brought to our attention we do take immediate action as its important to us that all our guest leave us having had a good stay.

Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

We stayed in Croydon Park for few nights at the beginning of May. Few days before the arrival we got an email offer to upgrade the room, which we did and we ended up in one of the newly refurbished rooms.
The hotel is located conveniently to get to Central London or Gatwick with East Croydon just few minutes walk away.
The bed was very comfy, room was clean and decent size.
The breakfast buffet was also very good and we only had some burgers at the bar one night which were also nice, can't really comment about the rest of restaurant food.

Croydon Park is more of a business hotel than a romantic retreat however if you're visiting London and want to stay in good quality hotel without paying London prices than it's definitely worth looking at.

  • Stayed: May 2014, travelled as a couple
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Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
croydonpark, Front Office Manager at Croydon Park Hotel, responded to this reviewResponded 5 June 2014

Dear 131AnnaB

Thanks for leaving us a review here.

I am happy to see that your stay with us was an enjoyable one and we look forward to seeing you in the near future. Next time you are here, do try the food in Oscars, you will not be disappointed.

Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Croydon Park Hotel

Address: 7 Altyre Road, Croydon CR9 5AA, England
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Croydon
Price Range: £48 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Croydon Park Hotel 4*
Number of rooms: 211
Official Description (provided by the hotel):
The warmest Welcome in Croydon...Look no further than Croydon Park Hotel London for all you would expect from a great 4* experience.We've just been through a fantastic refurbishment of our lobby and one floor of bedrooms to ensure your stay is an enjoyable and memorable one.When choosing your next break in London, be it leisure or business what more could you ask for than a great location in the metropolitan center of Croydon, a newly refurbished hotel, FREE WIFI, great values as well as a team of friendly and experienced staff to make your stay one to remember.Getting here could not be easier, we are 15 minutes off the M25, from Gatwick Airport we are just 15 minutes and East Croydon Station is just a stone's throw from our doorstep, as is Croydon's tram-link. By train you will be in London's West End in just 15 minutes.Car parking available £5 per day for residents. ... more   less 
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Also Known As:
Croydon Park Hotel Surrey

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