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“Great place to stay”

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Hampton by Hilton London Croydon
Ranked #3 of 24 Hotels in Croydon
Reviewed 30 November 2012

The hotel was conveniently located near the East Croydon station (even closer than Google Maps suggested!!) and within easy journey to London. Everything seemed newly refurbished and the room was nice and comfortable. We were up on the top floor and had great views! The bathroom was laid out awkwardly, a bit difficult for two people to use at the same time and awkward to lean over the sink easily as it was set back in the wall unit, but this is just me being picky!
The complimentary breakfast was great, not a huge amount of choice but everything was nice. Overall a really great stay, and all the staff were very friendly!

Room Tip: We had great views from the 10th floor!
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  • Stayed: November 2012, travelled as a couple
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1  Thank Greentrees09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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941 - 947 of 1,202 reviews

Reviewed 30 November 2012

All in all and excellent hotel for the money. Clean although small rooms, nice friendly staff. No real complaints, not far from the railway so you can pretty much get anywhere in 20 minutes. Overall a nice experience. I suggest making sure you have eaten as options are pretty slim near the hotel. The breakfast is great and available early on. The internet was free which is a nice plus for such a cheap rate. You really do get a lot for your money here.

  • Stayed: October 2012, travelled with family
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Thank AmericanRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewesh S, General Manager at Hampton by Hilton London Croydon, responded to this reviewResponded 8 December 2012

Thank you for taking the time to review our hotel.

I am pleased to see that in general you enjoyed your stay, but there were elements of service that did not meet with your expectations. The hotel takes security and safety of our guest, team members and hotel extremely serious and will address your concerns. Please note that this was an isolated incident and as a responsible business promoting safer Croydon, the hotel was helping government officials investigate a incident that took place in the local area.

We most certainly apologize for any inconvenience that you did experience during your stay and hope that you return to the hotel in the near future.

Kind regards
Dewesh Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2012

Very good hotel for a nice price. Location is perfect. 20mins away by train towards london bridge and victoria station. Clean and proper rooms. great breakfast just what you need. Luton airport is one hour by train and Gatwick is 20mins by train. The trainstation is a 5 minute walk.
Good value for your money.

  • Stayed: November 2012, travelled as a couple
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1  Thank Raymondthfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2012

We stayed at this hotel because it was cheap and an good hotel (recommendations from Trip Advisor). It was a little way south of the main part of London but a short walk to the train station (5 minutes) and a 20 minute ride and you were in town (Victoria Station). The first room we were assigned was seemingly typical--one double bed and a pull out "couch." The couch was actually a chair. It was so tight with three of us in there and our luggage that we really couldn't turn around and we knew we would kill each other by the end of the week. We asked if there were any larger rooms--with two beds or suites, but were told that most of the hotel was the same size. However, we were allowed to move to a handicap accessible room which was larger and made our stay more enjoyable. Since we mainly used the hotel to sleep and to eat breakfast, we were satisfied with this accommodation.

However the breakfast (while included) is TERRIBLE! How could you do that in a country that is know for its English breakfasts? Yuck, yuck, yuck. The setting in the lobby area was fine. We didn't try dinner there and had a couple of $$ drinks. The typical Manager's afternoon service for member guests was not available.

Room service was ok but they maids did not pick up the dirty dishes that were in our room. Finally on the last night of our stay, our daughter was in the lobby studying for her classes when a police incident occurred. Arrests occurred and our daughter returned to the room. The management assured us that this was out of the ordinary and the hotel was locked at night (key access). We don't believe that this happens often and the hotel management comped us the room for the night. We were happy with the hotel and probably would stay here again, although not with three people in one room!

Room Tip: If you are handicapped, the bathrooms do not have any place to put clothing or other items you would...
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  • Stayed: November 2012, travelled with family
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Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewesh S, Manager at Hampton by Hilton London Croydon, responded to this reviewResponded 28 November 2012

Thank you for taking the time to review our hotel.

I am pleased to see that in general you enjoyed your stay, but there were elements of service that did not meet with your expectations. We most certainly apologize for this and hope that you return to the hotel in the near future.

Yours Sincerely
Dewesh Singh
General Manager

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Reviewed 23 November 2012

Stayed here for one night with my two adult daughters. Very nice modern clean hotel. My daughter requested a high floor quiet room which we were given. We had booked for three, but the room had only been set up for two, but was promptly sorted out following a phone call to reception. The room was a tight squeeze once the sofa bed was up, but fine for one night. Large shower room/toilet that was bright and clean. No problem getting train from East Croydon into London. Good food for breakfast with polite staff on hand. Would stay here again.

Room Tip: Choose high floor
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  • Stayed: November 2012, travelled with family
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Thank DebbieOxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewesh S, Manager at Hampton by Hilton London Croydon, responded to this reviewResponded 28 November 2012

Thank you for taking the time to review our hotel.

Your feedback is important to us as it enables us to strive to be the best Hampton by Hilton around. Your positive comments will be fed back to the team and we look forward to welcoming you back to the hotel in the near future.

Yours Sincerely
Dewesh Singh
General Manager

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Reviewed 12 November 2012

My partner and I stayed here for 2 nights from the 10th-12th November. From the moment we stepped inside the staff were extremely friendly and helpful. Nothing was too much trouble for them. The gentleman on reception gave us a map of London and explained what tubes/trains to use and told us what sights to see. We decided to order a takeaway on our first night because we got there so late and were exhausted. The staff gave us a list of shops and menus and plates and cutlery to take to our rooms. The breakfast was delightful with a range of cereals and toast eggs beans etc. the hotel itself was lovely and clean and the bed provided a surprising good nights sleep as normally I am tossing and turning. The station is only a 5 minute walk away and central London is only 20 minutes. There is a car park opposite which you do have to pay for but it only cost £10 for 2 nights as the hotel pays £5 per day towards the cost. I would definitely stay here again. Thank you to all the staff who made our stay wry welcoming.

  • Stayed: November 2012
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Thank Charlotte1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewesh S, General Manager at Hampton by Hilton London Croydon, responded to this reviewResponded 28 November 2012

Thank you for taking the time to review our hotel.

Your feedback is important to us as it enables us to strive to be the best Hampton by Hilton around. Your positive comments will be fed back to the team and we look forward to welcoming you back to the hotel in the near future.

Yours Sincerely
Dewesh Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2012

Good quality, generic standard hotel designed for business travellers and one or two night stays. The room was clean and comfortable, relatively new and had nice little touches like a laptop tray.

The evening food menu was more like a cafeteria standard (pre-prepared by an outside catering company) rather than a la carte but it filled a hole and the breakfast was fresh and a choice of continental and cooked.

All in all, no complaints for the price and the location.

  • Stayed: November 2012, travelled on business
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Thank John_O_28_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dewesh S, General Manager at Hampton by Hilton London Croydon, responded to this reviewResponded 28 November 2012

Thank you for taking the time to review our hotel.

Your feedback is important to us as it enables us to strive to be the best Hampton by Hilton around. Your positive comments will be fed back to the team and we look forward to welcoming you back to the hotel in the near future.

Yours Sincerely
Dewesh Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Croydon

Address: 29/30 Dingwall Road, Croydon CR0 2NB, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Croydon
#3 Family Hotel in Croydon
Price Range: £58 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hampton by Hilton London Croydon 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Hampton By Hilton London Croydon Surrey

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