I had read the many mixed reviews on tripadvisor prior to booking, and decided to go ahead and see for myself. A hotel classified as 4* couldn't be that bad I thought; how wrong I was.
I booked this hotel for a week break with my daughter and elderly mother. We left after the first night. The rooms are dirty, dusty and dated. The food, awful. My bathroom was full of hair in every corner and in the bathtub. I have been fortunate to stay in many hotels in my life; some of the best and some not so good. This ranks as one of the worst. The photos on the hotel website are impressive - it's a lie! This is not a 4* hotel.
The hotel is in desperate need of a facelift. Due to a delayed flight, I arrived at 2am. The hotel main doors were locked. My daughter and I had to wait 30 mins before somebody let us in. On the website the hotel boasts 24 hour check-in. I also requested a ground floor room for my mother; she was placed on the 4th floor with no lifts. She is a diabetic and could not easily access the stairs to go down to the dining room to eat. I was kept awake all night due to a leaking bath tap. The duty staff at reception were discourteous and unhelpful.
Flying from different locations, my mother arrived at the hotel first and pre-warned me of the state of the hotel by telephone. I immediately called the travel company I booked with online and they were apologetic, sympathetic and contacted the hotel on my behalf.
We had paid in full for a 7 nights stay. The travel company fought for us to obtain a full refund, which was successful. The duty manager was extremely apologetic, however, not surprised by our complaints. I'm sure she has dealt with many previously.
My advice to anybody considering booking this hotel – find an alternative. The hotel is due a complete refurb at the beginning of 2015. I would wait till that has been completed.
- Official Description (provided by the hotel):
- Et in 200 acres of beautiful Surrey countryside, De Vere Selsdon Estate is an historic country mansion with an 18 hole championship golf course, luxury beauty treatment rooms and well-appointed leisure club. Perfect for large scale business events in the area as well as romantic weddings, this picturesque setting also features extensive grounds ideal for outdoor team-building and celebrations. ... more less
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- Also Known As:
- Selsdon Park & Golf Course Hotel Croydon
- Selsdon Park And Golf Course
- Selsdon Park Hotel Course
- Selsdon Park Croydon
- De Vere Selsdon Estate Croydon, Surrey