Stayed here a couple of times for work and have found the rooms and staff to be somewhat variable.
The rooms are quite tired and shabby, although are very clean and a good size. The carpets are clearly in need of replacement and it was best not to look at the grouting in the bathroom.
Some of the staff are very friendly and helpful, but are let down by others who seem disinterested in their work and in no hurry to help customers. Like other reviewers I found the bar service to be slow, and choice to be limited as they were out of stock of most beers/wines when I last stayed.
Breakfast was fine, the usual HIX options, and was replenished and had good options available.
The hotel is fine if you just need room for the night with minimum hassle, but I struggle to see why people would base themselves here for a holiday, unless being completely motivated by price.
Overall a poor quality hotel in need of renovation, but well located for Croydon and transport links.
- Official Description (provided by the hotel):
- Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more less
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- Also Known As:
- Holiday Inn Express London Croydon Hotel Croydon
- Express London Croydon
- London Holiday Inn
- Holiday Inn Express London Croydon Surrey