We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good value for 3* close to central London” 4 of 5 bubbles
Review of Holiday Inn Express London Croydon

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Holiday Inn Express London Croydon
Ranked #10 of 24 Hotels in Croydon
St Helier, United Kingdom
Level Contributor
95 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Good value for 3* close to central London”
4 of 5 bubbles Reviewed 21 February 2014

I have stayed at this hotel before, but usually only for 1 night at a time. Work commitments meant I had to stay 4 nights for this trip

I was on the 3rd floor and was woken most days by the moving of lorries delivering to the next door store or at the time a crane was parked next to the hotel that appeared to be being used constantly from 0730. Not the bets of sleep but no fault of the actual hotel, just location

Room was adequate, small but comfortable and as I needed an iron and board daily, after initially borrowing on the 1st night I was able to keep for the week, which was a godsend, instead of having to keep asking. However, as a mainly business orientated hotel and part of the largest hotel company in the world, I think it is time to get irons / board in the room

The complimentary breakfast had a good, but limited choice, but always felt like a scrum in the self service breakfast area, this is an area that could be much improved

I know some people have trouble finding this hotel, but as I had visited before not a problem and once found quite convenient, with a westward tram stop around the corner to go to Wimbledon, the main shopping street located just in front of the hotel and the main East Croydon rail station 10mins walk, with very frequent trains to London, Gatwick and the South Coast

Room Tip: To avoid the noise from the deliveries below ask for the top floor - the only down side is the lift...
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GaryCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 3 March 2014
Dear GaryCI,

Thank you for writing a review about your recent stay with us. Please accept my sincere apologies for any inconvenience it may have caused you the noise from outside. It's great to read that you found our rooms, breakfast and location of our hotel to be to your satisfaction. We value you as our guest and hope you will continue to choose us for the future travel needs

Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

785 reviews from our community

Traveller rating
    166
    317
    174
    81
    47
See reviews for
154
225
77
182
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 February 2014

I recently traveled to London and found my experience at the Holiday Inn Express Croydon to be excellent. Check in was efficient and the staff very friendly and helpful. The hotel is located by the high street in Croydon which is 15 minutes from central London via train which was ideal for me as I went to the theatre.

It was very convenient to find out that the hotel has free fast internet as I was able to communicate via Skype with my family back home.

As well as the continental breakfast I was pleased to find that scrambled egg and sausage were included, surprising for such good value!

I thoroughly recommend this hotel and would definitely stay here again.

Room Tip: I stayed on 9th floor and found the rooms to be very high quality
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NicoleIde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 3 March 2014
Dear Nicolelde,

Thank you for writing a review about your recent stay with us. It's great to read that you found your overall stay excellent. We strive to give great and impressive service to all of our guests ans it makes us happy to read we exceeded your expectations.
We look forward to welcoming you in Holiday Inn Express Croydon soon.

Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 3 February 2014

This is Holiday Inn's budget brand and this hotel is set up with no frills but a good level of comfort. You will not find a spa, room service, or a even a restaurant here but you will find a great location (10 minutes walk to East Croydon station - 10 minutes to London Bridge), free breakfast, and free WiFI plus a comfortable room. Service at check for me was at best perfunctory and cold with the staff member checking me in clearly striving for a 'no-frills' approach to Guest interaction as well. I brought this up with Holiday Inn on a post-stay survey and they thanked me for my feedback. Sound insulation is between rooms is not that great either but at least the couple next door to me seemed like they were happy!
All in all stay at this hotel for great value and convenience but at the cost of service and individual attention. If Holiday Inn could understand that friendly service actually costs nothing but adds
enormous value then they would find themselves with a winning hotel.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 18 February 2014
Dear Jasonfromtheblock,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
2 of 5 bubbles Reviewed 3 February 2014

Arrived at the hotel at 8pm with bags to be told parking was 5 minutes walk away as there was only space for a handful of cars at hotel. Went upstairs to 8th floor and the whole floor smelt of marijuana so obviously the staff don't enforce the no smoking rule at this hotel. The bed was uncomfortable and the breakfast was horrible I've learnt my lesson and will pay the extra money to stay at Travelodge next time.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank msmith94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 18 February 2014
Dear msmith94,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the behavior of other guests prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 26 January 2014

We stayed here for one night on the 25th Jan 2014. We couldn't follow the sat nav directions as the road outside the hotel was closed due to the Saturday street market. We had not been warned of this and it took us another 20 minutes to find a way around the market! The hotel itself was not up to the usual Holiday Inn Express standard. The room and beds were clean but the windowsill was covered in black soot like marks and the net curtain was stained and grubby. The soundproofing in the rooms was not that good - we could hear the people next door having sex (often!!) much to my 16 year old son's amusement! The breakfast was good, plenty of choice and refreshed and topped up frequently. The staff were helpful and friendly both on reception and in the breakfast room. We were lucky enough to be able to park outside the hotel - there are just 5 or 5 spaces - but still had to pay £12, I had assumed that parking would be included if we parked at the hotel. I thought the fee was only if you had to use the near bye multi story car park. Still the price of the room parking and breakfast was £71 in all - not bad for 3 people so close to London so good value.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 2 February 2014
Dear Andrea H,

Thank you for writing a review about your recent stay with us.We regret that we're not able to meet your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. It's great to read that you foud our customer service of our hotel to be to your satisfaction. Your feedback is very important to us as this assist us in continually improving the services and facilities we offer to our guests. We vaule you as our guest and hope you will continue to choose IHG for your future travel needs
Sincerely
Giorgia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
230 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 bubbles Reviewed 26 January 2014

By far the best thing about this hotel is the staff - all of them competent and trying to be helpful, even if their explanation of smoky smelling rooms was unusual. The hotel itself is nothing special, just an average high rise, and the rooms are standard design and size HI Express (which of course is what you expect). The room was supposed to be non smoking, but as soon as I opened the door I could smell tobacco - the explanation given was that smoking was strictly prohibited, so could not have happened in the room, but guests who are smokers give off a smell when they sleep so it was impossible to prevent an odour. I've no idea whether this is true or not - at least it was an original explanation, and after leaving the window open for a while most of it seemed to go.
Beyond all this, though, the place itself is not so easy to find. I walked from East Croydon train station, and on the map this looked simple enough. But what I wasn't psyched up for is the fact that absolutely none of the streets seem to have any name signs on them, so it's all guesswork as to where you actually are. The hotel itself is well hidden round a side street (again no name visible if you're coming from the direction of the station) and there is no sign in any of the main streets indicating where the hotel is (a small sign on a side street right outside it is all I found, which rather defeats the point of it as once you've found the place you don't need a sign!). It was obviously a whole lot easier getting back to the station, as by then I'm worked it all out. But if I was staying in Croydon again, I'd be going somewhere else - most likely the Premier Inn which is right next to the trains.

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Theologyprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 2 February 2014
Dear Theologyprof,

Thank you for taking the time to write a review about Holiday Inn Express London Croydon. We are sorry to hear that you were not satisfied with your stay. In relation to smell of tobacco in your room, we have a straight policy of £100 penality fine and we work very hard to make sure nobody smokes in the room and all our customers follow the company policy. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guest. It's great to read that you found our customers service of our hotel to be to your satisfaction. Thank you againg for your feedback.
Sincerely
Giorgia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 January 2014

Stayed here for a week over new-years. Overall good and nothing too bad. One issue was the sofa bed mattress had stains and smelled. We ignored that with double bottom sheets for the kids, so not great but not terrible. As with another review, a further problem is the non-smoking policy is not too well observed so we could smell too much smoke at times.

Location is good as there are frequent direct trains to London Blackfriers and Victoria - and good value with a day pass at 9 pounds that gets you half price at many attractions.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 2 February 2014
Dear Tom S,

Thank you for your feedback on your stay at Holiday Inn Express Croydon. we regret that we were not able to meet your expectations in a few areas. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It's great to read that you found our location of our hotel to be to your satisfaction. Thank you againg for your feedback.
Best Regards
Giorgia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Croydon hotels
0.2 mi away
Jurys Inn London Croydon
0.5 mi away
Croydon Park Hotel
Croydon Park Hotel
#8 of 24 in Croydon
3.5 of 5 bubbles 979 reviews
0.4 mi away
Hampton by Hilton London Croydon
Show Prices
Show Prices
Show Prices
0.3 mi away
Premier Inn London Croydon Town Centre Hotel
1.2 mi away
Ibis Styles London Croydon
1.3 mi away
Hilton London Croydon
Hilton London Croydon
#9 of 24 in Croydon
3.5 of 5 bubbles 1,058 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express London Croydon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express London Croydon

Property: Holiday Inn Express London Croydon
Address: 1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #10 of 24 Hotels in Croydon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Croydon 3*
Number of rooms: 156
Official Description (provided by the hotel):
Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG and Odigeo so you can book your Holiday Inn Express London Croydon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express London Croydon Hotel Croydon
Express London Croydon
London Holiday Inn
Holiday Inn Express London Croydon Surrey

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing