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“Ideal Stay”

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Holiday Inn Express London Croydon
Ranked #10 of 23 Hotels in Croydon
Leven, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Ideal Stay”
Reviewed 30 June 2014

Friendly, efficient staff. Clean with excellent twin room. Visit to tennis so ideal location. Hope to use again for tennis or trip to London and recommend as an ideal location for either as easy commute.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank X2278RUChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 1 July 2014
Dear X2278RUChris,

I express my thanks for your review on our hotel. It's great to read that you found the overall value of your stay to be to your satisfaction. We look forward to welcoming you in Croydon soon.

Best Regards
Giorgia
GSM - Reception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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789 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Brasov, Romania
1 review
Reviewed 27 June 2014

I was in the summer of 2014 in this hotel. The staff tried to please and nothing was too much to ask. I want to mention here in particular Ms. Lara Mihalache who did her best. The room was very comfortable and I had a great time.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 802AndreiF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 28 June 2014
Dear 802AndreiF,

Thank you so much for your review, we are so glad that you enjoyed our hotel and your stay with us. Hopefully you will return to visit us at the Holiday Inn Express where we look forward to welcoming you again.

Best Regards
Giorgia M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
108 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 25 June 2014

on arrival at reception met by georgia who very eficiently and friendly check in making sure i had the room request ( quiet). gave me lots of information about hotel/ area. the room was spacious and comfortable, only odd thing no radio stations available. in excelent location right in centre of croydon near restaurants and trams buses and trains.Unfortunatly bar area is rather bland, but there are lots of pubs nearby, even a historic pub (youngs) in surrey street (market).breakfast is standard express style but limited if your looking for a proper english breakfast ie only scrambled egg/baked beans/and well cooked sausages!. Nicki in the breakfast area was fantastic really helpfull and most important smiling and friendly. In fact all staff/ cleaning (and dare i say even management) really made this hotel. stay there and experience.

Room Tip: hotel is located at back of central shopping centre so all quiet
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gannonmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 28 June 2014
Dear gannonmartin,


Thank you very much for your kind review of the Holiday Inn Express Croydon. We are delighted that you had a good overall experience in our hotel. Thank you especially for your fantastic comments regarding our service; it was our pleasure to assist you and we will be sure to pass on your comments to the entire team.

We hope to welcome you back to the hotel in a future,
Best Regard
Giorgia M.
GSM - Reception
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

All the staff were helpful and friendly the receptionist cherrlelle was very helpful in setting up our rooms and wifi connections. Hotel was very clean and well organised. The food at breakfast was good and the rooms well looked after

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamesc3157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 25 June 2014
Dear Jamesc3157,

Thank you so much for your review about your recent stay with us. I'm really pleased that you had an excellent stay with us in Croydon. We look forward to having you with us again soon.

Best Regards
Lucia Ludwig
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Stockholm
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

I stayed over the weekend with two of my sons my daughter In law my 1year old granddaughter! From the very first day of arrival Lara at the front desk and all the staff made is feel welcome! Rums are very clean and comfortable! Location is great a walk to the train station 2mins to shopping malls. Friendly and helpful, for example; making sure you've eating breakfast even if the buffet has close a staff fixing a tray! The bartender the maids the breakfast staff everyone so helpfull. Thank you very much!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sourhspecific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 24 June 2014
Dear Sourhspecific,

Thank you so much for the really nice review .We strive to give great and impressive service to all of guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you in Holiday Inn Express soon

Best Regards
Lucia Ludwig
GSM - Reception
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Vantaa, Finland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2014

The hotel inside is quite OK, you will get the usual Holiday Inn experience.
It was not the very easy to find the Hotel since it is kinda "backyard" of some shopping centre but it is not too difficult either. (it is not a noisy neighborhood).

What was not said during booking that there is a 30£ deposit per room.

Location actually is quite OK although it is in zone 5, you can get to East Croydon station in 7 minutes walk and from there to London Bridge station in 15 minutes. The good thing is that almost all trains stops in East Croydon (except Gatwick express) so you can get to London city in or out quite fast. Also from Gatwick you can get to East Croydon without changing trains.

The hotel neighborhood is a bit low especially during evening (after 7pm) when it seems the streets get empty since only pubs and fast food chains open longer hours. There is a really close KFC but other then that it is hard to find any place to eat after 7pm. (In one evening we were eating in a pub with kids but they cannot stay in the pub after 7pm - by law).
BTW: The Croydon shopping street is 50m away but as I said everything closing latest at 7pm. So, probably better to shop and eat in London...

The hotel breakfast was OK-ish but it was every morning the same so eating that for 4 days we got very "boring". My wife was also complaining that there were no salads or vegetables at all for breakfast (no salad, no cucumber, no tomato or any other vegetable). Fruit was also exclusive for apple, no other fruit. What I was eating is scrambled eggs and some sausages with braid and cheese (there were no ham either) + orange juice. Kids usually had some cereals in milk.

Room was clean and they did clean daily and you cannot stop them to do that (so no sign for please do not clean or enter the room).

The toilet/shower door was really interesting since 1 door was used for both, meaning you either close the toilet and then the shower is open to the room OR you close the shower and then the toilet is together with shower. (With other words you can separate either only the toilet from the room OR the toilet and the shower from the room) The only problem with this if you take a dump and wanted to have a shower then you have to smell or let the steam in the room (if you separate only the toilet from the room) - for me this was not ideal.

The queen size bed was comfortable, although there were only 1 blanket so you will have to get close or one of you might take off from the other the blanket.

There was WiFi in the room but you need every time connect first to the provider page to get a registration before you could go to the internet (it was a bit annoying after 3 days).

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank visegradi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 25 June 2014
Dear visegradi,

Thank you for your detailed feedback about your recent stay at Holiday Inn Express London-Croydon. It's great to read that you found our rooms and the location of our hotel to be to your satisfaction. We regret that we are not able to meet your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may caused you. The comments we receive from you enable us to target problem areas. we welcome any opportunity to improve. Thank you again for your feedback.

Best Regards
Lucia Ludwig
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Bradford, United Kingdom
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 June 2014

Found the hotel to be very clean and tidy, all the staff were friendly and helpful. For me I would have appreciated some blackout curtains as the ones up don't stop a great deal of light getting through.
The parking is a nightmare though with virtually no parking stud hotel. We were directed approx 1.5 miles around the oneway system to a Q park, satnav is your friend, the cost was £9.60 a night. The walk from the car park to the hotel was not very far, though and took approx 5 mins.

I would return again.

Room Tip: Ask to see if you can get a room with thicker curtains.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 25 June 2014
Dear Peter M,

Thank you for sharing your feedback with us and we are glad to hear that you found the rooms very clean and the service we provide exceptional. We are very sorry to hear that your stay with us was not completely satisfactory; the one way system can be rather daunting if you are new to the area. Due to our geographic position there are many parking restrictions. Therefore, parking for all guest is in a nearby car park where we have discounted rate agreed with for all our guests. Our discounted rate is £9.00 per 24 hours, please query at reception about this at your next visit. We look forward to welcoming you to Holiday Inn Express Croydon in the future.

Best Regards
Lucia Ludwig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Croydon

Property: Holiday Inn Express London Croydon
Address: 1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Croydon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Croydon 3*
Number of rooms: 156
Official Description (provided by the hotel):
Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more   less 
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Also Known As:
Holiday Inn Express London Croydon Hotel Croydon
Express London Croydon
London Holiday Inn
Holiday Inn Express London Croydon Surrey

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