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“Good for short Stays and comfortable”

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Holiday Inn Express London Croydon
Ranked #10 of 24 Hotels in Croydon
East Sussex, United Kingdom
Level 6 Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Good for short Stays and comfortable”
Reviewed 17 August 2014

Stayed here for one night (15 August 2014).
Reception welcome and check-in was good, professional and friendly.
Hotel location is in the heart of Croydon (shopping, entertainment, transport very close by) but hotel is in a back street that has an air of not been safe during night hours.

Room location (913) a good room with views across west Croydon and great for sunsets viewing.
Room was clean, orderly and bathroom/WC in good working order. Complimentary tea and coffee facilities in the room, plus free Wi-Fi and flat screen television.
Choice of pillows and beds were comfortable.

Breakfast from 7 to 10am. Very chaotic scene a scramble among guests and staff to get things and refill the food and beverages. Advice: get to breakfast area early.

Hotel provides the Independent newspaper complimentary and there is a small bar in the reception area.

Room Tip: Parking space outside the hotel is limited to about 4 cars and cost about 12 British pound per day...
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  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank jamanews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 22 August 2014
Dear jamanews,

Thank you so much the really nice review. we strive to give great and impressive service to all of our guest and it makes us happy to read we exceeded your expectations.
We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely
Giorgia M.
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815 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
2 reviews
Reviewed 15 August 2014

Immediately after walking into the lobby, we were greeted with absolutely wonderful staff, who greeted us with warmth & were absolutely wonderful!! It was lovely to see how cheerful & ready to help they are, & it was really something different to how things are in my country (Iceland) where everyone is rather closed.
The hotel was lovely, the decor was cozy & the room was perfect! Showers were great, plenty of mirrors for us to do our make up (wonderful lighting as well), great air conditioning & comfy beds.
The hotel is in a very convenient location, next to a great mall with plenty of shops, & with a fresh fruit & vegetable market next to it, plenty of stores & dining places all around, & very short & direct way to the train station! (Also, there is a WONDERFUL tattoo shop very close by, called True Tattoo's, which did an amazing job on my request, so if you're thinking about getting tatted, then that is greatly convenient!!)
The room cleaning service did a wonderful job as well & I was always happy with their work when we came back to the hotel, tired after the day.
The breakfast there is wonderful as well!! Every morning, no matter how hard it was to tell myself to get out of bed, it was so completely worth it cause the breakfast buffet is absolutely stunning & mouth watering!
All in all, I couldn't have been happier with this hotel, & I sincerely recommend it! This has been my best hotel experience & I would rate this 100/10 if I could!
So happy, the trip was so great & thanks to this hotel, I can honestly say it was perfect!

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Anna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 16 August 2014
Dear Anna O,

It's great to hear that this was the best holiday stay you have ever had!. You must come back again continue collecting unforgettable memories.
Looking forward to welcoming you back.

Best Regards
Giorgia M.
GSM - Reception
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Plymouth, United Kingdom
1 review
Reviewed 14 August 2014

Excellent stay at the hotel, rooms lovely and the staff are extremely helpful and very friendly. Had an issue with my room door and they did a fantastic job in helping to rectify it. Highly recommend!!!

Room Tip: High levels rooms are quieter if you sleep lightly
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 22 August 2014
Dear Tony B,

I express my thanks for your review on our hotel. It's great to read that you found overall value of your stay to be to your satisfaction.
We look forward to welcoming you in Croydon soon.

Best Regards
Giorgia M.
GSM - Reception
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London, United Kingdom
Level 6 Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 13 August 2014

Sometimes fate conspires against you; the lift broke down, there were lots of screaming children, the weather was awful. However, even though I was very grumpy when staying here, the staff saved this visit for me. They were charming and efficient, greeting me by name daily and asking after how things were going. Then endeavoured to fix problems swiftly. My room on the 9th floor was clean and all you'd expect from a budget tier hotel. The wifi was fast. The breakfast was fine (the croissants not to my palate, but each to their own). The location is very good, but do expect an amount of outside noise as it is in the town centre!

Room Tip: Floors 2-5 have essentially no view as bocked by buildings around, 7-9 louder as above the building...
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  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank smckane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 15 August 2014
Dear smckane,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely
Giorgia M.
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Newcastle, Australia
1 review
Reviewed 10 August 2014

well my name is Trudy im from Australia I came to London by my self a little scary but soon as I got to the hotel the staff were fantastic they looked after me so well they helped me to get to places if I needed something they had no proplem helping me for my first time in London the staff made it wonderful I would tell eneyone going to London to stay there the rooms were so clean and the breky was so nice and the shopping is fantastic in Croydon next time im in London I will be staying there it was so sad to say goodbye thanks to staff and to the kitchen staff il be back xxx

  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Trudy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 12 August 2014
Dear Trudy B,

It's lovely to hear that our associates grabbed the opportunity to make your holiday special. It gives us the chance to personally thank them for taking care of our guests. You must come back again to continue collecting unforgettable memories. Looking forward to welcoming you back.

Best regards
Giorgia M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Stayed here 2 nights in a double room on the 9th floor overlooking the narrow market street which I enjoyed very much. The hotel in the old town close to restaurants shopping malls and bars. I visited London and found it very easy and fast to get to central London from East Croydon. What makes this hotel is the staff! The service is by far the best I have experienced, everyone is so friendly and helpful, my room was very clean and I also enjoyed the breakfast. As per previous reviews parking is off site but it was not a problem for me.

Room Tip: I was on the 9th floor and did not experience any noise
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  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank trave b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 10 August 2014
Dear trave b,

We are delighted to have looked after you and happy to learn that you enjoyed your stay with us.
Thank you for choosing Holiday Inn Express London Croydon.

Best Regards
Giorgia M.
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Newcastle UK
Level 6 Contributor
171 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 7 August 2014

During Wimbledon fortnight it is difficult to find reasonable priced accommodation. Came across this hotel which is within 100 yards of the Croydon to Wimbledon tram stop. Room charge including breakfast was £65 per night, thought this was a very good price. Used the satnav and managed just about OK, the hotel is up a narrow lane. Hotel staff were very helpful, asked about car parking nearby, there is a multi storey near by but they offered me chargeable parking outside of the hotel. Needed an early start each day and breakfast was available from 6.15 each day which was great. Room was typical HIE and no complaints on this score. The only downside was the hotel was not in the best of areas but there was a Wetherspoons close by. The tram was an excellent quick way to get upto Wimbledon, will certainly do the same next year.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Qualitytraveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerex, Guest Relations Manager at Holiday Inn Express London Croydon, responded to this review, 8 August 2014
Dear Qualitytraveller22,

It makes me very happy to read that your vacation experience was so positive. We work hard to ensure our breakfast, room and service offering is of the highest quality to please all of our guests.
Thank you for choosing to stay with us and I do hope you visit again soon.

Best Regards
Giorgia M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Croydon

Property: Holiday Inn Express London Croydon
Address: 1 Priddy's Yard | off Frith Road, Croydon CR0 1TS, England
Phone Number:
Region: United Kingdom > England > Greater London > Croydon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
Ranked #10 of 24 Hotels in Croydon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London Croydon 3*
Number of rooms: 156
Official Description (provided by the hotel):
Holiday Inn Express London Croydon is the ideal location for business and leisure travellers visiting Croydon, only 15 mins from Central London by train. The hotel boasts 156 contemporary style, air-conditioned, en-suite bedrooms each with high speed internet access offering guests a comfortable and connected stay .After a great night’s sleep, they enjoy our FREE Hot buffet breakfast All this is coupled with conference facilities for up to 70 people on a dedicated floor. WiFi in the lobby area is free to all guests. ... more   less 
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Also Known As:
Holiday Inn Express London Croydon Hotel Croydon
Express London Croydon
London Holiday Inn
Holiday Inn Express London Croydon Surrey

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