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“Great location ”

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Holiday Inn Express Epsom Downs
Ranked #1 of 6 Hotels in Epsom
Certificate of Excellence
Reviewed 23 April 2014 via mobile

Nice setting ..overlooking the race course. Plenty of free parking.
Reception area large and airy .
There is a bar area where you can order food ... Small menu but food very good .
Bedroom quite basic but all you need ..clean modern .. FREE WIFI in room - big bonus !!

Stayed: April 2014, travelled on business
1  Thank KazzaC68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 24 April 2014

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. I’m glad you enjoyed the facilities, location and views. I would like to thank you for mentioning some of our great features including free parking and WIFI. We look forward to welcoming you back again soon.

Kind Regards
Laura Davey
Sales Manager

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293 - 299 of 553 reviews

Reviewed 23 April 2014

This was my first stay at this hotel and I have to say that it turned out to be better than what my heart and head suggested to me it would be like. Very friendly staff. Excellent check-in and check out service and the room, whilst being somewhat minimalist was functional, clean and had an excellent shower. The only thing I would criticise was the price of what was a very restricted menu - somewhat expensive - albeit the food quality was in no doubt and neither was the service. What was very note worthy was the trouble the hotel went to; to return some expensive leather boots I had inadvertently left in my room. They packaged them up in a box and sent them Royal Mail Special Delivery. Thank you to all the staff involved. Happily stay there again and hope that this time I don't leave them with the expense of repatriating me with my belongings!

  • Stayed: April 2014, travelled on business
    • Value
    • Location
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Thank CotswoldChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 24 April 2014

It's lovely to be reading your review, thank you for confirming you have been reunited with your boots. I’m happy to hear that the hotel exceeded your expectations. Being a Holiday Inn Express hotel we often find that guests expect a full service hotel and confuse the Holiday Inn and Holiday Inn Express brand offering. Thank you again for your lovely review, we hope this will be a great help to future travellers.

Kind Regards

Laura Davey
Sales Manager

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Reviewed 17 April 2014

Very comfortable room, very clean. Great views out across the racecourse on a sunny evening.

Great choice of evening meals in the bar, good food and very reasonable price.

Breakfast is included and has everything you need as long as bacon is not an absolute essential.

On site free car parking space, free wifi, great value for money.

This hotel makes me want to come to Epsom more often.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank JohnC_883186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 24 April 2014

I’m happy to read your lovely comments, it’s really great that our hotel makes you want to come to Epsom more often. Thanks again and hope to see you soon.

Kind Regards

Laura Davey
Sales Manager

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Reviewed 15 April 2014 via mobile

This is a good value hotel on the doorstep Epsom Racecourse. The staff are friendly and the hotel really clean. It has a welcoming bar and convenient restaurant.

The breakfast - included in the price - was ample though lacking bacon. Down side for me was the pillows but that is minor and very personal.

If you are looking for a reasonable hotel at Epsom / Surrey this is worth looking at.

Stayed: April 2014, travelled on business
Thank northants90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 16 April 2014

Thank you for your trip advisor review, it’s great to hear you found the hotel to be good value and clean. Thank you also for your recommendation, we look forward to welcoming you back again soon next time you are in the area.

Kind Regards
Laura Davey
Sales Manager

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Reviewed 13 April 2014 via mobile

Stayed here prior to a nearby meeting. Very efficient and helpful late check in. Comfortable room with shower only bathroom. Great views across the racecourse.
Breakfast was all you can eat: quite basic but good value and it filled me up.
Lots of car parking space and very close to hotel entrance. Would definitely stay here again.

Stayed: April 2014, travelled on business
Thank ErnieTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 16 April 2014

Thank you for choosing to stay with us, it’s lovely to receive such a nice review and 5 stars. I will pass your kind comments on to the team. We look forward to welcoming you back again soon.

Kind Regards
Laura Davey
Sales Manger

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Reviewed 12 April 2014

Staff friendly hotel clean but lacked warmth. Easy check in, easy check out. Reasonable priced bar. Breakfast ok. Room was clean and functional. Not the best HI stayed in but great location with view over race course and large carpark.

Stayed: April 2014, travelled on business
Thank Scrooge736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 16 April 2014

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. I’m happy you enjoyed the views and found the hotel to be clean and the staff friendly.

Kind Regards

Laura Davey
Sales Manager

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Reviewed 10 April 2014

We stayed here for one night while visiting Chessington World of Adventures which is only 10 mins away. Although definitely used more by business men/women than families we were made to feel very welcome travelling with our 2 boys aged 5 and 8. Both of them said the staff were friendly and helpful. The hotel was immaculate throughout and has a large free car park. The views over the race course are beautiful too. The room was adequate in size for one night. The sofa bed for the boys wasn't great as it was made up of sections of the seat cushions rather than one complete mattress. However this is our only complaint. We had food in the restaurant in the evening which was very nice and although they don't have a children's menu they were happy for the children to share an adult meal. Breakfast was good with a limited choice of hot items and selection of cereals, yoghurts, fruit etc which is included in the price of the room. We would stay there again.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 16 April 2014

Thank you for your trip advisor review and staying with us at the Holiday Inn Express London Epsom Downs. Our location certainly is perfect for those visiting Chessington World of Adventures and we very much enjoy welcoming families. Sorry you felt the sofa bed wasn’t great, the General Manager is aware of your comment and will be reviewing all the sofa beds. Alternatively should guests prefer a standard bed for the children we do have some interconnecting rooms or we can allocated rooms next door for families. Thank you again, we look forward to welcoming you back in the future.

Kind Regards

Laura Davey
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Epsom Downs

Address: Langley Vale Road, Epsom KT18 5LG, England
Phone Number:
Region: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Epsom
Price Range: £75 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Epsom Downs 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located on the grounds of Epsom Racecourse, 2 miles from Epsom town centre, you will find our wooden chalet style exterior in keeping with the peaceful rural surroundings. Each of the 120 Holiday Inn Express London Epsom Downs bedrooms are contemporary, bright and spacious with a comfortable bed that makes falling asleep easier than ever before. Relax on crisp white linens and your choice of pillows. Each room is modern and recently refurbished and has a en suite with refreshing power shower and a set of fluffy cotton towels to wrap you up in warmth as soon as you step out of the shower. Our Standard hotel rooms in Epsom have a double bed and a foldaway sofa bed to accommodate 2 adults and up to 2 children up to the age of 18. Our twin rooms have two single beds to accommodate up to 2 people. You won't find a hotel closer to Epsom Downs Racecourse. On race days you can even watch the horses being groomed at the stables behind the hotel. For a family day out head to Chessington World of Adventures Theme Park, 4 miles away. We look forward to welcoming you soon ... more   less 
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Also Known As:
Holiday Inn Express Epsom Downs Hotel Epsom
Holiday Inn Epsom
Holiday Inn Express Epsom Downs Surrey

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