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Holiday Inn Express Epsom Downs
Ranked #1 of 6 Hotels in Epsom
Certificate of Excellence
Reviewed 5 July 2014

Stayed at this hotel for an over night stop, while on the way to a function on the Sunday. It is a very nice hotel.
Clean, very well decorated interior, polite staff and lovely rooms. The bar is easily accessible and well priced and the breakfast layout in the morning is very good.

Plenty of parking and it's free and the race course is a short 2 minute walk away. Plenty of local pub / restaurants to choose from for dinner if you don't want to eat in the hotel.

Rooms are very nice, again clean, tidy and functional, with T.V, coffee and desk. The only slight down side was no iron in your room, but that is a small point as there is an ironing room.

Generally a very nice hotel.

  • Stayed: July 2014, travelled with family
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Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 8 July 2014

Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. I’m glad you enjoyed the hotel. Look forward to welcoming you back again soon.

Kind Regards

Laura Davey
Sales Manager

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254 - 260 of 533 reviews

Reviewed 1 July 2014

I would have expected The Holiday Inn group to have built a flagship hotel beside a flagship, world famous, race course, where the greatest flat race in the world is run., but no! They've built an economy brand, which is, by the way, not cheap.

When I Googled Epsom hotels it became clear that there were a definite lack of quality properties in the immediate area around Epsom. This was surprising when one considers the money in the area!

The Holiday Inn Epsom Downs is a soul less building constructed from a template that would fit most of these so called, convenience/economy hotels. The entrance is a barn of a place. It combines, reception, lounge, bar, dinning room within a noisy "hall".

The staff were helpful & polite. Breakfast was American style, and poor quality, often left under heaters, which turn the food into a greasy, overcooked mess. I hate rubbery scrambled eggs, leathery bacon and shrivelled sausages. If you want coffee or tea, make it yourself from the machines on hand. Toast from the automatic toasting machines which was underdone on first pass and burnt if you put the slices through a second time. However, although the fittings were a tad worn/shabby, the place was clean.

My allocated room, constructed from the manual of basic hotel room facilities, a 19' x 10', box with twin single beds, a desk which was a piece of wood attached to the wall, an office type chair, open clothes hanging facilities, no drawers, one bedside table and a lamp. There was a large space between the outside single bed and the wall, 5ft x 4ft in size, almost enough to park a Smart Car, which was just crying out for a comfortable chair. When I asked why there was no chair, I was told that in double bedded rooms there was a bed settee, but in twin bedded rooms it was company policy not provide guests with a comfortable chair. Hmmm! Bad. Big mistake. The office type chair was not comfortable and therefore the only way I could read was to lie on the bed, which wasn't particularly comfortable either, so I went down to the lounge to be faced by a group of rowdy business men letting off steam. Say no more.

Back to the room. The towels were of good quality, there was no face cloth, soap and shower gel dispensers were screwed to the walls. The tissue box was screwed to the top of the wash hand basin surface. Oh! My God, who stays in this place? The room was, however light, well decorated, clean, I liked the arrangement in the shower room/WC which allowed the one access door to close off the w/c cubicle leaving the washing/shower open to the bedroom. The bed was comfortable, a must for my back problems, and the sheets were clean!

I stayed here for 4 nights. The outside temperatures were unseasonably hot. The air/con worked well and the room was quiet, affording me 4 nights of sound sleep.

There was free in-room WiFi and a huge car park that I wasn't charged for parking in.

The food was not good, the panini I ordered one night was dreadful, but I didn't stay there to languish in fine food!

A word of warning! The roads around Epsom, especially if you have a car with sports suspension........"Pot hole central", and big ones too. A friend recently went to a speed awareness course to avoid 3-points on his licence. One of the tutors was asked about potholes, he replied saying that "councils looked upon potholes as inverted speed bumps, so look out for them". The roads around this hotel have both speed bumps and inverted speed bumps in abundance. So beware.

For the Holiday Inn Express management team, you charge enough for the punters to stay at this hotel, give them the courtesy of a comfortable chair in the twin bedded rooms!

Room Tip: Choose a room overlooking the back of the hotel, not the car park,
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  • Stayed: May 2014, travelled solo
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1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 2 July 2014

Thank you for your comprehensive review of the hotel and the surrounding area. The Holiday Inn Express Brand is not always appropriate for all guests individual needs. We recommend that guests research the hotel fully before booking encase we cannot meet all their expectations. Thank you for trying the brand, I’m sorry the hotel is not suitable for your requirements.

Kind Regards

Laura Davey
Sales Manager

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Reviewed 30 June 2014

We returned yesterday from a four night stay at this hotel and were extremely impressed. I had taken my mother to visit family and we had left another hotel, which could not provide a twin bedded room, to stay at the Holiday Inn Express. The location was perfect for us with plenty of parking. The room was clinically clean and excellent quality for a budget hotel with extremely comfortable twin beds and a choice of pillows. Ample tea and coffee in the room. The complimentary breakfast was hot, fresh and enough choice to enjoy a different breakfast on each of the four mornings. The staff were helpful, pleasant and accommodating particularly in the restaurant and on reception. I was impressed, so much so that I have already booked to stay again at the end of July with my husband.

  • Stayed: June 2014, travelled with family
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Thank Myrtlemol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 1 July 2014

Thank you for taking the time to write your lovely review. It’s great to hear that you enjoyed your stays with us and our location. I will pass you kind comments onto the team; they will be thrilled to read them. Thank you again and we look forward to welcoming you back again at the end of the month.

Kind Regards

Laura Davey
Sales Manager

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Reviewed 29 June 2014

We stayed here for a night recently and were really impressed with this hotel. The location was good, right by the racecourse (although that's not why we stayed here) and close to the amenities in Epsom. Staff were polite and helpful, our room was clean and comfortable (the aircon actually cooled the room, unlike other hotels I've stayed in), we had an excellent nights sleep and then the complimentary breakfast was tasty with a reasonable choice of items available. Would definitely stay here again if we were in the area.

Stayed: June 2014, travelled as a couple
Thank Fiona66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 1 July 2014

Thank you for your lovely trip advisor review. It’s great to receive such nice comments; the team are really passionate about giving our guests great service. We look forward to welcoming back again soon.

Kind Regards

Laura Davey
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Spent a night with my wife and daughter before an open day with my daughter at the University for the Creative Arts in Epsom. Nice clean and quite spacious room with free breakfast a bonus. Hotel staff were friendly and helpful. Best part was evening sat outside the Rubbing Horse pub across the road where we enjoyed a nice dinner with views across the race course.

  • Stayed: June 2014, travelled with family
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Thank maor1502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 1 July 2014

Thank you for your trip advisor review, I’m glad you enjoyed your stay and found the room to be clean and spacious. The UCA is only a 5 minute drive away and we enjoy welcoming many families and students who are attending the campus. Look forward to welcoming you back again soon.

Kind Regards

Laura Davey
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

I stayed over nigh for a business trip.Ample parking and hotel easy to find, smooth check in with everything explained, very polite staff, lift to all floors, my room was on the first floor and I would say it was nicer than a premier inn that I have stayed in. Free wi-wi - always nice to have, choice of pillows, ample lighting in different locations within the room - blackout curtains, very quiet over night and in the morning. free breakfast - I didn't try this as I am juicing at the moment- Ample tea and coffee in the room, with lovely clean kettle and i liked they the kettle fitted into the sink to allow easy filling. slept well.
very reasonable £89 per night inc breakfast.
checkout was quick, with efficient staff. will be staying again a few weeks time.

Room Tip: I was in room 222 first floor, nice and ear the lifts, very quiet being at the back of the hotel
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  • Stayed: June 2014, travelled on business
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Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 24 June 2014

Thank you for your 5 star trip advisor review, it’s great to hear you found the staff to be very polite and efficient and liked the hotel facilities. We look forward to welcoming you back again next time you are in the area.

Kind Regards

Laura Davey
Sales Manager

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Reviewed 16 June 2014

This hotel is run by an exceptional team of hotel staff. From the moment you arrive to the moment you depart they make you fell like a special guest. They all pay attention to detail, have positive happy dispositions use their initiative and quickly respond to all requests. The view of the race course gives a feeling of rural Enland. The hotel is 100 percent clean. A happy lovely place to stay!

Room Tip: The rooms look straight down the race course. If you wake up early you can see the horses being exer...
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  • Stayed: May 2014, travelled as a couple
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Thank Sheelagh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this reviewResponded 17 June 2014

Thank you for taking the time to write your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. Your comments regarding the staff are so kind, I’m sure they will be thrilled to read them. Comments like this truly make our day and remind us why we love working in the hospitality industry. Look forward to seeing you again very soon.

Kind Regards
Laura Davey
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Epsom Downs

Address: Langley Vale Road, Epsom KT18 5LG, England
Phone Number:
Region: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Epsom
Price Range: £75 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Epsom Downs 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located on the grounds of Epsom Racecourse, 2 miles from Epsom town centre, you will find our wooden chalet style exterior in keeping with the peaceful rural surroundings. Each of the 120 Holiday Inn Express London Epsom Downs bedrooms are contemporary, bright and spacious with a comfortable bed that makes falling asleep easier than ever before. Relax on crisp white linens and your choice of pillows. Each room is modern and recently refurbished and has a en suite with refreshing power shower and a set of fluffy cotton towels to wrap you up in warmth as soon as you step out of the shower. Our Standard hotel rooms in Epsom have a double bed and a foldaway sofa bed to accommodate 2 adults and up to 2 children up to the age of 18. Our twin rooms have two single beds to accommodate up to 2 people. You won't find a hotel closer to Epsom Downs Racecourse. On race days you can even watch the horses being groomed at the stables behind the hotel. For a family day out head to Chessington World of Adventures Theme Park, 4 miles away. We look forward to welcoming you soon ... more   less 
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Also Known As:
Holiday Inn Express Epsom Downs Hotel Epsom
Holiday Inn Epsom
Holiday Inn Express Epsom Downs Surrey

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