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Holiday Inn Express Epsom Downs
Ranked #1 of 6 Hotels in Epsom
Certificate of Excellence
Berkhamsted, United Kingdom
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great for a night or short stay..”
4 of 5 bubbles Reviewed 19 August 2014 via mobile

We stayed at this hotel for one night as my Sisters house nearby was full for the evening! It was just right for an inexpensive nights rest. It's well located opposite the race course, and not far from the M25 or A24.

The receptionist was welcoming and friendly and the lobby area was spacious and looked smart. The bedroom was large and clean, no thrills but a comfortable bed and everything we required was available and at hand. It wasn't a warm evening so we turned off the AC and opened the window, and had a peaceful night.

We didn't eat or drink at the hotel so are unable to comment on these facilities.

If you need a hotel in this location you could do a lot worse!

If this review is helpful please like it.

Stayed August 2014
Helpful?
1 Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 20 August 2014
Thank you for your review and staying with us at the Holiday Inn Express London Epsom Downs. I’m happy to hear you enjoyed our breakfast and location. We look forward to welcoming again soon.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

492 reviews from our community

Traveller rating
    179
    214
    76
    14
    9
See reviews for
131
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136
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
2 reviews
3 of 5 bubbles Reviewed 18 August 2014

Nice clean hotel ruined by the sleeping facilities for the children. The sofa bed was so uncomfortable (tried it myself too) that my elder child found sleeping on the floor with the quilt more preferable, while the younger one had to sleep in our bed. No body around to complain to. This is a great shame as it spoiled what would otherwise have been a nice stopover.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank norfik boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 20 August 2014
Thank you for taking the time to write your review. I'm sorry to hear that your children found the sofa bed to be so uncomfortable. Here at Holiday Inn Express Epsom Downs we offer double rooms with sofa beds as an option for families who prefer not to have separate rooms. The sofa beds are not standard beds and as with most pull out beds of this type unfortunately they won’t have the same comfort as a standard bed. We suggest those who feel the sofa bed would not suit their needs to either book 2 rooms (we have some interconnecting) or try a hotel which offers standard beds for children.

Kind Regards
Laura Davey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 18 August 2014 via mobile

Stayed here for one night in a family room the hotel was clean and the staff were friendly. The room was clean, the family room was a double bed and a double bed sofa bed so bear that in mind if your kids are bit older. Breakfast was nice with sausages, scrabbled eggs, beans, toast, cereal and continental breakfast it is right on the race course within walking distance to the main stand. I would stay here again if I was ever back in the area

Stayed August 2014
Helpful?
Thank TomV_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 20 August 2014
Thank you for your trip advisor review and for staying with us at the Holiday Inn Express London Epsom Downs. We are very pleased that you enjoyed the hotel and found it to be clean with friendly staff. We look forward to welcoming you back again soon.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 30 July 2014 via mobile

The staff at the hotel are very polite. Enjoyed the breakfast. Very clean and comfortable room..nice size of the rooms. My 6 years old daughtor didnt want to leave the place..she enjoyed it very much.

Only downfall was the TV the picture quality was rubbish..

Would love to visit again though!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s.Mohammed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 4 August 2014
We are very pleased to receive your lovely comment. I’m glad your daughter enjoyed the hotel so much, we really love welcoming our young guests. Thank you for your review, we hope to see you again soon.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, England, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

As an AA member I received an email with an offer of two day Chessington World of Adventures Park Passes, with one night accommodation in the immediate area. I looked on the AA website and chose Epsom Downs because it was only 3 miles from the Park and was only £149 on a Sunday night. This meant the four of us were essentially getting the Park Passes for free. A Brilliant Deal!
The Hotel itself was excellent, in an amazing setting right next to the racecourse. The Hotel Lobby and adjacent breakfast area is plush and welcoming. The room was fairly small for a family room, but was very clean and had a good size bathroom. Breakfast was basic with not much choice, yet the quality was very good. Overall if you can get the right odds, then you're on to a winner!

Room Tip: Stay on a Sunday night when there isn't a Race Meeting and you could be first pass the post.
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  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 25 July 2014
Thank you for your very entertaining review we loved the racing puns. You’re a great tipster, hope to see you again soon.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 23 July 2014

Arrived at the hotel at midday was pleasantly surprised at the reception area. Checked out the limted menu and asked for the wine list. Under the heading of Champagne the were two bottles available, one of which was priced at just below £20. I asked the waiter if it was Champagne and was told yes. A bottle was bought to the table, opened and poured. I then asked the waiter to show me the bottle and it wasn't Champagne at all, it was an inferior sparking wine with very littel sparkle. His response was that hey call all sparkling wines Champagne at the Hotel!! A little traing is needed, I think or maybe a visit from trading standards.
I am aware that generally you can't but Champagne at this price, but I did ask was was told that it was. Overhaul the hotel room was ok the dinner was below average and the breakfast was very good. Would I use this hotel again? Probably not.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank ratboyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 25 July 2014
Thank you for your review and for staying with us at Holiday Inn Express London Epsom Downs. You are very right generally you can’t get Champagne for £19.95 especially in a hotel. You should have been informed that the Pigalle Brut is a sparkling wine from France. I’m very sorry for the confusion by the member of staff please be assured we have addressed this with them.

Kind Regards

Laura Davey
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

Perfect location for Epsom Downs racecourse - you simply can't get closer.
Initially i was blown away as i walked into this Holiday Inn. If anything, i felt i should walk out again and check the sign above the door to make sure i really was in the right place!

The front desk and bar area really does look like something from a much higher class hotel. This however is where the surprise ends. One you exit the nice mirrored lift and enter the room floors you quickly realise the renovation that gave such a fantastic impression upon entry finished with the entrance area.
Rooms are as expected from a Holiday Inn. Don't expect Luxury but beds are comfortable and sheets clean as always. Bit disappointed to not even have a bathroom set (toothbrush etc) in the room and / or a biscuit to go along with the tea making set. I have definitely stayed at hotels for under £100 a night that have these things as standard.
Would stay again for its location IF other, cheaper hotels in the area where all full.

Room Tip: Ask for a room overlooking the Downs - Beautiful in the morning on a clear day
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank chrisprice1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEEpsom, Manager at Holiday Inn Express Epsom Downs, responded to this review, 17 July 2014
Thank you for your trip advisor review and staying with us at the Holiday Inn Express London Epsom Downs. I’m glad you enjoyed our racing themed lobby and our location, the Downs are really beautiful. The hotel is a Holiday Inn Express Brand which is a budget hotel this differs slightly from the full service Holiday Inn for example bathroom amenities and biscuits etc. Our rates do fluctuate a lot depending on how busy the hotel is and events in the area like racing. We recommend our guests to book earlier for the best prices. Thank you again for staying with us and for your review.

Kind Regards
Laura Davey
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Epsom Downs

Property: Holiday Inn Express Epsom Downs
Address: Langley Vale Road, Epsom KT18 5LG, England
Phone Number:
Region: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Epsom
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Epsom Downs 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Located on the grounds of Epsom Racecourse, 2 miles from Epsom town centre, you will find our wooden chalet style exterior in keeping with the peaceful rural surroundings. Each of the 120 Holiday Inn Express London Epsom Downs bedrooms are contemporary, bright and spacious with a comfortable bed that makes falling asleep easier than ever before. Relax on crisp white linens and your choice of pillows. Each room is modern and recently refurbished and has a en suite with refreshing power shower and a set of fluffy cotton towels to wrap you up in warmth as soon as you step out of the shower. Our Standard hotel rooms in Epsom have a double bed and a foldaway sofa bed to accommodate 2 adults and up to 2 children up to the age of 18. Our twin rooms have two single beds to accommodate up to 2 people. You won't find a hotel closer to Epsom Downs Racecourse. On race days you can even watch the horses being groomed at the stables behind the hotel. For a family day out head to Chessington World of Adventures Theme Park, 4 miles away. We look forward to welcoming you soon ... more   less 
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Also Known As:
Holiday Inn Express Epsom Downs Hotel Epsom
Holiday Inn Epsom
Holiday Inn Express Epsom Downs Surrey

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