Stayed here last year for a function and was impressed and looking forward to this years, Arrived a little early but was still shown to my lovely room, lovely until you opened the windows! The room was above the kitchens right next to the extractor fan and directly above the fan itself. What a din and what a smell, whatever they were cooking was not served up later! Spent 30 mins in the room and had to visit the bathroom, well layed out, all mod cons and a throbbing vibration from below, unbearable. Spoke to the manager about it who asked the kitchen staff to turn the fan down, the vibrations dulled a bit but the food smell didn't go away. Despite assurances the fans would be turned off at 10pm and would not be used again until the following afternoon we asked to move anyway. To be fair they arranged a new room, next to the one we had last year. Decor not as good but it was quiet, no bath but a decent sized shower.
The decor externally could do with a spruce up, nothing major but it does let the place down a bit. Breakfast was superb as before and the staff were excellent even if they did send extra towels up to the room that we didn't need.
Oh, when I went for my early morning walk the extractor fans were still throbbing away at 7am, so much for the assurances they would be turned off and not used again until 4pm!!!
Another very good stay despite the minor hiccup.
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- Also Known As:
- Chalk Lane Epsom
- Chalk Lane Hotel Epsom, Surrey