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“Excellent staff”

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Premier Inn Epsom Central Hotel
Ranked #2 of 6 Hotels in Epsom
Certificate of Excellence
Telford, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent staff”
5 of 5 bubbles Reviewed 24 April 2014 via mobile

Booked here for 1 night as we were visiting Chessington. I booked over the phone and the service was efficient.

When we arrived we had requested adjoining rooms if available but none were so the extremely helpful woman on the reception changed our rooms to accommodate our family best they could.
Premier Inn are always clean and comfortable and this was no exception.
We ordered a take away and the helpful lady on reception sent us down plates/forks/knives when it arrived- an appreciated touch. I enjoy Premier Inn and this was great. Thank you for an enjoyable stay.

Stayed April 2014
Helpful?
Thank Kassileigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 25 April 2014
Thank you for chosing to stay with Premier Inn again and for taking the time to review your stay with us here at Epsom Central.

I am glad to hear that you enjoyed your stay and that we were able to accomodate your needs accordingly.We value all our guests feedback and therefore I will pass on all your great comments to the entire team.

Thank you again for your custom and we look forward to welcoming you back in the future.

Many thanks,
Marta T,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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431 reviews from our community

Traveller rating
    159
    167
    65
    23
    17
See reviews for
167
112
32
80
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Winsford, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 April 2014

We stayed here as a cheap base to meet family in the area. Its in a great location 10 mins form the station. We got the train in to London for the day and close to the town centre 5 to 10 mins walk. The parking is free this helped to keep the cost down. We ate Dinner and breakfast at the Brewers next door and the food was good and so was the service. We could not fault this stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 25 April 2014
The team and I here at Epsom Central would like to thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant stay with us and enjoyed every aspect of your visit.
Your lovely comments will be passed on to all the team in the Premier Inn as well as in the restaurant who will be glad to hear that their hard work is appreciated and recognised.

Thank you for chosing Premier Inn and we look forward to welcoming you back in the near future.

Many thanks,
Marta T,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ilford, United Kingdom
1 review
4 of 5 bubbles Reviewed 22 April 2014

A lovely hotel, friendly staff who went out of their way to make our stay pleasurable. The only caviat was that the free wifi was only for 30 mins & I had to pay for a day for 1 hour use. Recommended!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CJ_Sohal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 25 April 2014
Thank you for taking the time to review your recent stay with us. We value our guests' feedback very much and we are glad to hear that you had a pleasant stay with us.

We are continously looking to improve our services to our customers so we will take into consideration your feedback regarding the Wifi.

We look forward to having you stay with us again in the near future.

Many thanks,
Marta T,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 18 April 2014

Good location, close to chessington world of adventures. Staff were friendly, unfortunately the room was in need of some decent double glazing/sound proofing, a lot of road noise. If staying ask a room at the back of the hotel not on ground floor though..!

Room Tip: Back of hotel, not on ground floor.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 19 April 2014
Thank you for reviewing your recent stay with us. I am glad to hear that the staff meet your requirements.

We do take all our guests' feedback seriously as we are always looking to improve our facilities so we will look into the suggestions that you make regarding the double glazing.

We do hope that you can come and stay with us again in the near future.

Many thanks,
Marta T,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Fantastic people in this hotel, would highly recommend. Stayed here before and staff are always with the same attitude, they couldn't do enough for me. Warm smile every day makes a massive difference. Rooms are big and very very clean. Hotel has a restaurant Brewers Fayre next door.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bella n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 19 April 2014
The team and I would like to thank you for taking the time to review your last stay with us. We are glad you found everything satisfactory and that you chose to stay with us again.

I will pass on all your great feedback to the entire team who will be glad to know that their hard work is appreciated and has earned us full stars in all categories from you.
We look forward to having you come stay with us again.

Many thanks,
Marta T,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
1 review
4 of 5 bubbles Reviewed 14 April 2014

Standard hotel, but staff are very very friendly. breakfast was lovely with a very wide range of things available! Location is brilliant for anywhere in Epsom and easy to travel into London if needed.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emilysjunk13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 19 April 2014
All of us here at Epsom Central would like to thank you for taking the time to leave feedback regarding your recent stay with us. It is always good to hear that as a team, we were able to make your stay that little bit better.

Your lovely feedback will be passed on to the breakfast team as well. We hope you can come stay with us again in the near future.

Many thanks,
Marta T,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conwy, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

Friendly welcome, checked in online, keys ready when we arrived. Good sized room and comfortable bed. Bathroom had bath and powerful shower. Everything was very clean and, coming from me, that means something as I check everything!! Didn't use the restaurant but there are plenty of places to eat in Epsom. Free parking and an easy 10 minute walk to the train station for trains to London. Other hotels could learn from the standards of service, friendly staff and cleanliness. Will definitely use Premier Inn Epsom Central again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JIP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this review, 14 April 2014
Thank you for taking the time to review your recent stay with us. The team and I always aim to ensure we deliver the highest possible standards for our guests so we are pleased to hear you had a pleasant stay and found facilities to your satisfaction.

Your lovely comments will be passed on to the entire team who will be glad to hear that their hard work is appreciated.
We hope you can come and stay with us again in the near future.

Many thanks,
Marta T,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Epsom Central Hotel

Property: Premier Inn Epsom Central Hotel
Address: 2-4 St. Margaret Drive | Off Dorking Road, Epsom KT18 7LB, England
Region: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Epsom
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Epsom Central Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Experience drama at the Playhouse round the corner or from the grandstand at Epsom Racecourse ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Epsom Central Hotel Epsom
Premier Inn Epsom Central Hotel Surrey

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