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Premier Inn Epsom Central Hotel
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Reviews (520)
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All reviewsbrewers fayrethe pubmeal dealclose to town centreepsom centralfamily roomno liftquiet at nightlarge roommin walkcomfy bedchessington world of adventuresone night stayfree parkingfirst floorpleasant stayplenty of hot water
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310 - 315 of 520 reviews
Reviewed 24 April 2014

Stayed for three nights to attend a training course. Lighting in room was very dim for reading books. Walls are far too thin and you can hear everything from the adjoining rooms including snoring and sex noises. Probably the worst premier inn I've stayed in. Ok for a one night stayover only but poor value for money.

  • Stayed: April 2014, travelled on business
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Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Epsom Central Hotel, responded to this reviewResponded 25 April 2014

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014 via mobile

Booked here for 1 night as we were visiting Chessington. I booked over the phone and the service was efficient.

When we arrived we had requested adjoining rooms if available but none were so the extremely helpful woman on the reception changed our rooms to accommodate our family best they could.
Premier Inn are always clean and comfortable and this was no exception.
We ordered a take away and the helpful lady on reception sent us down plates/forks/knives when it arrived- an appreciated touch. I enjoy Premier Inn and this was great. Thank you for an enjoyable stay.

Stayed: April 2014
Thank Kassileigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this reviewResponded 25 April 2014

Thank you for chosing to stay with Premier Inn again and for taking the time to review your stay with us here at Epsom Central.

I am glad to hear that you enjoyed your stay and that we were able to accomodate your needs accordingly.We value all our guests feedback and therefore I will pass on all your great comments to the entire team.

Thank you again for your custom and we look forward to welcoming you back in the future.

Many thanks,
Marta T,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

We stayed here as a cheap base to meet family in the area. Its in a great location 10 mins form the station. We got the train in to London for the day and close to the town centre 5 to 10 mins walk. The parking is free this helped to keep the cost down. We ate Dinner and breakfast at the Brewers next door and the food was good and so was the service. We could not fault this stay.

  • Stayed: April 2014, travelled with family
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Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this reviewResponded 25 April 2014

The team and I here at Epsom Central would like to thank you for taking the time to review your stay with us. We are glad to know that you had a pleasant stay with us and enjoyed every aspect of your visit.
Your lovely comments will be passed on to all the team in the Premier Inn as well as in the restaurant who will be glad to hear that their hard work is appreciated and recognised.

Thank you for chosing Premier Inn and we look forward to welcoming you back in the near future.

Many thanks,
Marta T,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

A lovely hotel, friendly staff who went out of their way to make our stay pleasurable. The only caviat was that the free wifi was only for 30 mins & I had to pay for a day for 1 hour use. Recommended!

  • Stayed: April 2014, travelled with family
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Thank CJ_Sohal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this reviewResponded 25 April 2014

Thank you for taking the time to review your recent stay with us. We value our guests' feedback very much and we are glad to hear that you had a pleasant stay with us.

We are continously looking to improve our services to our customers so we will take into consideration your feedback regarding the Wifi.

We look forward to having you stay with us again in the near future.

Many thanks,
Marta T,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

Good location, close to chessington world of adventures. Staff were friendly, unfortunately the room was in need of some decent double glazing/sound proofing, a lot of road noise. If staying ask a room at the back of the hotel not on ground floor though..!

Room Tip: Back of hotel, not on ground floor.
  • Stayed: April 2014, travelled with family
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Thank Garry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Manager_MartaT, Manager at Premier Inn Epsom Central Hotel, responded to this reviewResponded 19 April 2014

Thank you for reviewing your recent stay with us. I am glad to hear that the staff meet your requirements.

We do take all our guests' feedback seriously as we are always looking to improve our facilities so we will look into the suggestions that you make regarding the double glazing.

We do hope that you can come and stay with us again in the near future.

Many thanks,
Marta T,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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