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“one night stay with family”

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Premier Inn Epsom North Hotel
Ranked #2 of 6 Hotels in Epsom
Neath
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“one night stay with family”
Reviewed 27 May 2014

clean, comfortable and friendly staff. Easy access to rooms and not too big a hotel to feel impersonal. Basic but good quality. Breakfast was extensive with lots of choice. Beds were comfortable as promised!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stucker10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
    101
    87
    40
    12
    5
See reviews for
102
64
12
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Aylesbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

Hotel was average but main problem was Premier Inn's thieving "dynamic pricing strategy" which means you can end up paying almost double than someone else in your group. Some would say this is luck of the draw but they are not upfront about it and basically say tough luck when you complain which leaves a sour taste in the mouth. Paying £200+ for a room at this hotel when it is half empty is not worth it!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
2 reviews
Reviewed 19 May 2014

Large spacious room with everything you could ask for. Queen size bed that was clean . The room was very clean throughout,friendly staff that were excellent nothing was too much trouble...would definately stay there again

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doreen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 April 2014

The hotel is nice, standard Premier Inn, nice staff. However, I am shocked by how they can have the cheek to charge ridiculously different prices for no reason. We stayed in the hotel for 2 nights with breakfast on the same days as another couple we were travelling with and our total bill was £90 more than theirs, no differences at all.

After having emailed Premier Inn 6 times to ask for this difference back or even just a satisfactory reason as to why there was a difference, I have not received any response.

A response at the least and refund would be appreciated. So if you are booking this hotel, just beware it is likely you are being ripped off for no reason!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SassSass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 6 Contributor
155 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 28 April 2014

After reading the reviews I expected this to be at least up to normal Premier Inn standard .It wasn't.The receptionist was amazing and could not do enough for me but the rest of the stay was disappointing.
The rooms with sloping roofs I found slightly claustrophobic.The bath was dirty and the bathroom floor had stains on it.The décor looked tired.
Breakfast was not good, the bacon tasting of steak from the griddle and the tomatoes raw but seared and burnt and I am not sure what the chef had done to the eggs! Fortunately I don't visit this area often so probably will not nee to stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Epsom North Hotel, responded to this review, 1 May 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehaven, United Kingdom
1 review
Reviewed 22 April 2014

I would recommend this hotel to anyone! The customer service was out of this world (especially from a lady called Victoria). Very clean and comfortable rooms. Bathroom facilities were very good, powerful shower went down a treat.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naomiirachell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halesowen, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2014 via mobile

Staff were friendly and helpful from arrival right through to our departure. The room we had was spacious, clean and comfortable - well worth the money and convenient for our overnight stay. We would certainly visit again if in the area.

Stayed April 2014, travelled as a couple
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Epsom North Hotel

Property: Premier Inn Epsom North Hotel
Address: 272 Kingston Road | Ewell, Epsom KT19 0SH, England
Region: United Kingdom > England > Surrey > Epsom
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #2 of 6 Hotels in Epsom
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Epsom North Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
You're in for a really wild time at Chessington World of Adventures, just a 15-minute drive away ... more   less 
Also Known As:
Premier Inn Epsom North Hotel Surrey

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