We were sorry that this guest was not happy with certain aspects of their stay.
When it comes to night time room temperature, we find guests have varied preferences. Both of our units have their own electric heaters for guests so they can set their own room temperature and, being of modern construction, these have coped even in cold winters. While there was a slight frost that morning we can only assume there was a setting error.
As far as the bed goes, guests are again varied as to whether they like hard or soft mattresses. This bed is supplied by a speciality hotel bed firm and we are sorry they found it uncomfortable as we have had numerous compliments about it. Guests who stayed last night said “Sorry for being late to breakfast, the bed was so comfortable, we overslept!”
We do offer a simple breakfast during the week but with plenty of good quality ingredients, which we find normally sets people up well for an active day. This has been a popular approach for our weekday visitors but at the weekend, we offer a cooked breakfast in keeping with a more relaxed stay.
Regarding value, maybe our guest is not aware of the costs of running a 4* B&B in this area (and why should they be!). The cost is reflected in the price and, for example, for 1 night stay on the following Thursday in a local Premier Inn is £94, without breakfast. Ours is £69 with. Not bad value!
Finally, they rated our “service” and “room” at a disappointing 3 but make no comment as to why they gave these when it seems these were all good (eg They said "the accommodation was good”)