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“Would definitely stay again!” 4 of 5 bubbles
Review of Mercure Farnham Bush Hotel

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Mercure Farnham Bush Hotel
Ranked #6 of 6 Hotels in Farnham
A TripAdvisor Member
“Would definitely stay again!”
4 of 5 bubbles Reviewed 11 May 2011

Only stayed one night. We were expected when we arrived, and they had provided a twin room as requested on the on-line booking. Good value as booked it using a Daily Telegraph 50% off offer, would have been a bit pricey otherwise.
Didn't have breakfast, at £15.50 per head I though was expensive.
Room was clean, reasonably spacious, comfortable beds, shower was Ok, so overall very happy with the stay. On site parking always helps at no extra cost.

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 25 May 2011
Dear Guest ,

We very much appreciate your comments regarding your stay at Mercure Farnham Bush. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us.

Thank you again for sharing your experience, and we hope your next visit will be as pleasurable as the previous one.

Yours sincerely,
Paul Morgan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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594 reviews from our community

Traveller rating
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    54
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 9 May 2011

I must start by stating that I had no choice in staying at this hotel - sales meeting - everyone in same place :
A great location right in the centre of Farnham in easy walking distance to bars, restaurants etc. but that is about all I can recommend.
For the standard and even corporate rate that I pay, this is certainly an overpriced establishment.
The rooms are of good quality, however the overall experience does not warrant the cost.
The bar is small and can get very busy - the breakfast is buffet style and of mediocre quality, but the service (for tea, coffee etc) is virtually non-existent.
Maybe it is supply and demand as there are no other instantly recognisable hotel chains in the immediate area, and it is usually busy.
The more savvy traveller might use "internet tools" to find a more value for money establishment within a 5 mile radius....

  • Stayed May 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Steve67_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, Front Office Manager at Mercure Farnham Bush Hotel, responded to this review, 25 May 2011
Dear Guest,

Thank your for taking the time to tell us about your stay at Mercure Farnham Bush, I am very disappointed to hear that your experience did not meet your expectations especially in the areas that you mentioned. Please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I have also raised some of the issues with direct line managers of each department to address and it is my hope that service level will change and prevent future occurrence.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Mercure Farnham Bush and provide you with a genuine hassle-free experience.

Kind regards,

William Kwamina
Front Office Manager

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberley, United Kingdom
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 5 April 2011

We sat in the courtyard with the fountain on a lovely sunny March Saturday, we had coffee with homemade shortcake. The service was excellent, the staff helpful and the surroundings relaxing and lovely to look at - we will definately go back.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pubdog33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 25 May 2011
We very much appreciate your comments regarding your stay at Mercure Farnham Bush. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us.

Thank you again for sharing your experience, and we hope your next visit will be as pleasurable as the previous one.

Kind Regards
Paul Morgan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Farnham Bush Hotel

Property: Mercure Farnham Bush Hotel
Address: The Borough, Farnham GU9 7NN, England
Region: United Kingdom > England > Surrey > Farnham
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Farnham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Mercure Farnham Bush hotel is located in the centre of Farnham, a very short walking distance from the railway station. The Hotel is only 15 minutes drive to Farnborough Airport, around 30 minutes from Heathrow Airport and 35 minutes from Gatwick. Thackery's Restaurant serves modern European cuisine, and the Coachman's Bar is a cosy spot for a nightcap. The 6 fully equipped function rooms can host varying events from small meetings in a boardroom style right up to 140 people for conferences, parties and weddings. ... more   less 
Reservation Options:
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel Surrey

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