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“Good location”

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Mercure Farnham Bush Hotel
Ranked #6 of 6 Hotels in Farnham
Reviewed 20 May 2012

Nice hotel in a good location, right in the town. The car park can be a bit tricky to find the first time you visit though! I have stayed here lots and like the rooms in the old part of the building, they have a bit more character. The corridors look a bit shabby and could do with an refresh.
The bar is cosy, especially in winter when the fire is lit. The staff are also very friendly.

  • Stayed: January 2012, travelled on business
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Thank mnccm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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535 - 541 of 659 reviews

Reviewed 16 May 2012

This was my first visit to this hotel for a one night business trip.

On the plus side the exterior of the hotel is very nice in the style of a traditional coaching inn. Reception was prompt, polite and friendly. The bedroom was well decorated with a separate dressing area and a spotlessly clean bathroom. The bed was comfortable. The breakfast was above average for a hotel buffet and although you are required to cook your own toast at least the toasters ere not the useless conveyor-type.

The hotel was, however, badly let down by the very tired appearance of some of the public areas and particularly the corridors leading to the rooms. These are shabby, dark and desperately in need of decoration and give a very depressing first impression of the hotel.

  • Stayed: May 2012, travelled on business
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Thank IanB1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

Compared to traditional Mercure hotels you usually find in other places, this one at first sight looks exotic. A true and proper English mansion in the heart of Farnha, a lovely market town.
Unfortunately, the enchantment stops at the exact same time you enter the bedroom. Musty, dark, unfinished decoration, creaking parquet floor, windows full of condensation as soon as you turn on the shower, and so thick walls that you can hear your next door neighbor TV when it's not his/her snore during the night.
Check the attached photos that made the experience horrid, for either an English change of scene or an Accor brand affiliate.

  • Stayed: April 2012, travelled on business
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Thank GVendryes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

  • Stayed: March 2012, travelled as a couple
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1  Thank nigelwilkinson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BUSHFarnham, Front Office Manager at Mercure Farnham Bush Hotel, responded to this reviewResponded 25 April 2012

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Reviewed 31 March 2012

We stayed for one night, for a gig nearby in March 2012

The room was exceptional - much more than I expected for the price.

It is right in the centre of a small town, and very easy to find/park. Excellent reception, and professional staff.

The bed was incredibly comfortable - we got an excellent night's sleep.

It is a 3 star hotel, begging to be 4 star - it has a posh looking restaurant and wine list - with the most beautiful lounges, and 'olde worlde beams', 17th century murals, and lovely decor.

We had some bar snacks before the gig, but had to wait 50 minutes, and when they turned up - they were cold. £20 for 2 cold sandwiches and cold chips knocked a star off my rating :)

But hey, I'm being picky, and this was a great place to stay for 1 night

It would be my first choice hotel, the next time I go to Farnham for a gig

  • Stayed: March 2012, travelled as a couple
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Thank ChrisD42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, Front Office Manager at Mercure Farnham Bush Hotel, responded to this reviewResponded 25 April 2012

Dear ChrisD42,

We very much appreciate your comments regarding your stay at Mercure Farnham Bush. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I will also make our new Head Chef aware of your concerns about your bar snacks. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasurable as the previous one.

Yours sincerely,

Joshua Adolph

Report response as inappropriate
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Reviewed 31 March 2012

Have eaten at the Bush for many years, going back to Trust House Forte 1970,s. So know it well. We booked in for the special 3Course Mothers Day Lunch. Six of us experienced the NEW way of hotel food.
Starters were poor quality-even the prawn&god knows what salad was served in miniscule , very fragile wine glasses. Not at all the way one would expect. So bad, one glass was broken (Big Chip) before it was served. Pointed this out to the very young waitress-clearly an untrained student hired for the day. She looked, said "Oh, I will get you another one". This was declined.
The mains were presented on child size plates complete with meat,veg,&very little gravy.
They looked very poor-what a way to serve Sunday Roast! The food was quite tasteless, and very obviously bought in pre-cooked boil in the bag produce, undoubtedly supplied by a supplier like 3663 or Brakes.
We observed reactions on other tables. Most were oblivious and happy, probably because their ages were in the late 70,s and 80,s! Others like us were having problems with the food and service. Can,t blame the students, but Mercure clearly operating on The Cheapest Labour and Food for this one SPECIAL DAY!
Desserts were a joke and when we asked for a bottle of sparkling water, the poor server was sent back froim the bar with a bottle which was quite warm- beyond room temperature. We asked him to get a cold bottle. He returned from the bar saying "This is the only one we have" It was obvious to us that the sole barman could not be bothered to get fresh stock from the cellar. We sent it back.
The whole lunch was a disaster. We paid our bill even though a childs meal had been added, which was not ordered nor received.
WE did complain but felt so sorry for these untrained students. We asked for the General Manager, to be told he was having problems in the kitchen. A man with light blue collar & tie did come out of the kitchen looking stressed. We thought- no poor chap, we will not give him more stress.
Hence we are recording this here.

Room Tip: DO NOT eat in- Visit one of many local Restaurants in Farnham.
See more room tips
  • Stayed: March 2012, travelled with family
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1  Thank CastleBoy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2012

first time stayed at this hotel. didn't no what to expect reading some of the reviews on here. location was excellent right in the heart of the town, Decor was a bit run down but the room was excellent. Stayed in better hotels but worth the money. Staff and service was excellent, very friendly and helpful. Would stay there again.

  • Stayed: March 2012, travelled as a couple
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Thank cags28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, Front Office Manager at Mercure Farnham Bush Hotel, responded to this reviewResponded 25 April 2012

Dear Cags28,

We very much appreciate your comments regarding your stay at Mercure Farnham Bush. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasurable as the previous one.

Yours sincerely,

Joshua Adolph

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Farnham Bush Hotel

Address: The Borough, Farnham GU9 7NN, England
Region: United Kingdom > England > Surrey > Farnham
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Farnham
Price Range: £73 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Mercure Farnham Bush hotel is located in the centre of Farnham, a very short walking distance from the railway station. The Hotel is only 15 minutes drive to Farnborough Airport, around 30 minutes from Heathrow Airport and 35 minutes from Gatwick. Thackery's Restaurant serves modern European cuisine, and the Coachman's Bar is a cosy spot for a nightcap. The 6 fully equipped function rooms can host varying events from small meetings in a boardroom style right up to 140 people for conferences, parties and weddings. ... more   less 
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel Surrey

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