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“Our stay at the Bush”

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Mercure Farnham Bush Hotel
Ranked #6 of 6 Hotels in Farnham
Chelmsford, United Kingdom
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Our stay at the Bush”
Reviewed 30 April 2013

Breakfast good and staff extremely helpful but it has lost the comfortable atmosphere it had years ago when in private hands. The chairs were covered in white upholstery protectors and it reminded one of dust sheets- not very welcoming, as though they didn't want you to sit on them. Another colour would be preferable. Very much geared up for business, not pleasure.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank traveliz2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 3 May 2013
Dear guest,

Thank you for your feedback after your stay at the Mercure Farnham Bush Hotel. We appreciate your kind comments regarding the staff and our breakfast offer.

You mentioned the fact that we did not offer the same comfortable atmosphere. You might have got this impression, as we didn't offer the normal lounge facilities last week due to our refurbishment program of our ground floor facilities. The Oak Lounge, which normally offers a lot of comfortable chairs and sofas had been turned around into a temporary restaurant for the occasion. We used banqueting chairs in this area and to make these banqueting chairs more attractive we put chaircovers on them. Our upgrades to our facilities will be completed in another weeks time and all will be back to normal with our nice and cosy facilties, which will be improved and attractive for both business and leisure guests.

I hope this explains your experience and we would love to get the opportunity to welcome you back soon. Kind regards,

Tony Tijhuis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
Portishead, United Kingdom
1 review
Reviewed 29 April 2013

Nice place to stay and good location.
staff excellent and very helpful
breakfast was cold and plate cold which was shame as food was great !!
i understand it was going through refurbishment however adequate procudures should have ensured a hot breakfast.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank bristolbuzman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 3 May 2013
Dear guest,

Thank you very much for your feedback following your recent stay at the Mercure Farnham Bush Hotel. I am glad you enjoyed your stay and that you found our staff to be excellent and our food to be tasty.
I am sorry that your breakfast plates were cold, which must have cooled down the food quickly.
It is correct that we went through a refurbishment of our restaurant in the last two weeks and that we now offer a really nice restaurant, but I agree that we should have still provided you with hot plates for the buffet, whilst we were improving on these areas.

I hope to be able to welcome you back soon and show you all the lovely changes to our new decor.
Thanks again for your feedback.
Kind regards,

Tony Tijhuis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2013

I have stayed here on a number of occasions (its very handy for the head office) and have always found it comfortable and friendly. The hotel is very old and certainly has history. It is ideally placed in the centre of the historic town of Farnham and therefore within easy walking distance of the shops, bars and eating places (variety to suite most tastes). Offers free internet now so that is a real bonus.

Room Tip: Avoid the rooms that are above the patio outside the bar, in Summer when it is warm (windows open as...
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skirwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 15 April 2013
Dear guest,

Thank you for kind review following your recent stay at the Mercure Farnham Bush Hotel.
We are very glad you enjoy your stays with us and appreciate your regular custom to the hotel.

I will pass on your comments to our team, which I am sure will boost our team's confidence as we continue to improve on our services.
We look forward to welcoming you back soon.

Kindest regards,

Tony Tijhuis, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
223 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 6 April 2013

Had a night's stay here, the hotel is centrally located with great access to all the facilities you want from a town centre. Room adequate size, modern furnishings and comfortable bed. If I have to be critical I would say that the bathroom should have been updated when the room was decorated, it was looking rather tired, shower constantly dripping, screen not working properly causing puddles on the bathroom floor and secondary lighting flicked on and off. Despite the freezing weather outside the room was really warm and cosy, had a good night's sleep with no noisy neighbours.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KVJ166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 15 April 2013
Dear guest,

Thank you for your feedback following your recent stay at the Mercure Farnham Bush Hotel.
I am glad you enjoyed your stay with us and that you liked the bedroom and the comfort of the bed. It is true that our hotel has a great central location in Farnham.

I have noted your feedback regarding the bathroom, which I will pass on to our maintenance team to ensure we keep improving on our facilities.
We hope to be able to welcome you back again soon for another great stay.
Kind regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2013

Stayed one night for a friend's birthday which was held in central Farnham. This hotel is centrally located right off the high street easy to walk around the shops and restaurants. Staff friendly, great service, clean. Hotel had charm and character. Our room was a good size with everything we needed. The only downside was no bath only a shower but as only staying one night did not worry us too much! Booked room online for the discount. Also decided to have breakfast not included as we wanted to try a place called cotes up lion and lamb walk - excellent you will not be disappointed! A great hotel with great location and value for money!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjsjan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 3 April 2013
Dear guests,

Thank you very much for your nice review regarding your stay at the Mercure Farnham Bush Hotel.
We are pleased to see that you were particularly happy with the services and our staff friendliness, as well as our cleanliness.
We hope you will have many more visits to our lovely town and hope to be able to welcome you back soon.

Kind regards,

Tony Tijhuis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2013

We recently held our wedding reception here and had a fantastic day. The package was really good value for money. We wanted a hotel with original character and a genuine history. This hotel did not disappoint. An army of dedicated staff had prepared the main room for our feast, the food was delicious and upon arrival we gathered in the quirky oak room with roaring log fires to gather around. We had beautiful candelabras flickering away to complement the chandeliers, and a disco to dance into the wee hours. The buffet was superb and when a plate was emptied by the guests, it was quickly refilled. The bar stayed open as long as we the guests were willing to party, and being mainly Irish this was late into the evening. This hotel was a great choice for our reception.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com

Helpful?
2 Thank David575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 3 April 2013
Dear guests,

Thank you so much for your kind words. We are very happy to see that you were very pleased with your wedding reception at the Mercure Farnham Bush Hotel.
I will pass on all your feedback to our team, which I am sure will serve as a great encouragement, as we continue to focus on further enhancement of all our services.

We look forward to welcoming you back soon.
Kind regards,

Tony Tijhuis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romford, United Kingdom
1 review
Reviewed 29 March 2013

I stayed hear with my husband just to getaway for a weekend it was sooo cold but the rooms were lovely and warm . Very sleepy town but friendly people some lovely pubs near by. The groungs of Farnham Bush Hotel are very green with lots of trees and shrubs, I can imagen that in the summer would be very inviting ,but not for our stay as it snowed ! but did look lovely. The breckfast is self serve was ok for me but my husban prefers a realy hot just cooked food , lots to choose from . we enjoyed our stay .

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 77catwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 30 March 2013
Dear guest,

Thank you for taking the time to write a review about your stay at the Mercure Farnham Bush Hotel.
We are glad that you enjoyed it in its entirety. Our gardens are lovely in summer as well and certainly very inviting. Our terrace offers a great opportunity to enjoy them in summer time, whilst relaxing with a nice cold drink. Winter is coming to a close late this year, but hopefully we are able to welcome you back in nice weather soon.

With regards to our breakfast offering, we offer a large number of hot & cold dishes on our breakfast buffet. However, please note that there are a large variety of dishes that we would happily cook to order as well, such as Eggs Benedicte or fish dishes. Please do not hesitate to ask for any hot food cooked to order during any future visits.

Thanks again for your kind comments.
Kindest regards,

Tony Tijhuis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Farnham Bush Hotel

Property: Mercure Farnham Bush Hotel
Address: The Borough, Farnham GU9 7NN, England
Region: United Kingdom > England > Surrey > Farnham
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Farnham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Mercure Farnham Bush hotel is located in the centre of Farnham, a very short walking distance from the railway station. The Hotel is only 15 minutes drive to Farnborough Airport, around 30 minutes from Heathrow Airport and 35 minutes from Gatwick. Thackery's Restaurant serves modern European cuisine, and the Coachman's Bar is a cosy spot for a nightcap. The 6 fully equipped function rooms can host varying events from small meetings in a boardroom style right up to 140 people for conferences, parties and weddings. ... more   less 
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel Surrey

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