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“A lovely afternoon” 5 of 5 bubbles
Review of Mercure Farnham Bush Hotel

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Mercure Farnham Bush Hotel
Ranked #6 of 6 Hotels in Farnham
Basingstoke, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A lovely afternoon”
5 of 5 bubbles Reviewed 30 August 2013

A friend treated me to afternoon tea, it was a lovely experience. The surroundings are fantastic, staff were only to pleased to help, the value for money is outstanding.
When we settled our bill, I asked the receptionist where the nearest letterbox was, she even offered to post it for me on her way home. Would definitely recommend this hotel.

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carrie0921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 12 September 2013
Dear guest,

Thank you very much for your comments regarding your recent visit to the Mercure Farnham Bush Hotel.

It is nice to see that you enjoyed the afternoon tea, the surroundings and the hospitality at the hotel.
Please continue to spread the word and we hope to welcome you back on many occasions in the future.

Kind regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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594 reviews from our community

Traveller rating
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    188
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    54
See reviews for
116
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137
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Brussels, Belgium
2 reviews
5 of 5 bubbles Reviewed 27 August 2013

I have stayed twice on consecutive week-ends. The standard rooms are not bad at all and have more 'character', if you don't mind the traditional English bathrooms. The executive rooms are renovated and well-appointed, worth the small price difference in my view. Excellent breakfast and service.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Bogo_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 12 September 2013
Dear guest,

Thank you very much for your kind comments following your stay at the Mercure Farnham Bush Hotel.
We are very pleased that you enjoyed all aspects of your stay. I will pass your feedback to our team, which I am sure will sure as an encouragement to all staff.

We look forward to welcoming you back soon.
Kind regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron Walden, United Kingdom
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Can't fault the location, we had no trouble finding it or parking. Lovely staff on check in and the room was clean and comfortable but there was a little tlc needed to the plasterwork near the door. Overall a great value hotel ( we had booked quite a long way in advance) would stay again without question.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hec1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 12 September 2013
Dear guest,

Thank you for your review following your recent stay at the Mercure Farnham Bush Hotel.
We picked up on the little tlc requirement near the door. Thank you for flagging this up.
This is meanwhile been rectified.

We are glad you enjoyed your stay with us and look forward to welcoming you back soon.
Kind regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandhurst, UK
Level Contributor
88 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 bubbles Reviewed 17 August 2013

We stayed here for one night attending a wedding party. We booked a priviledge room which was really nice, very clean and comfortable with an espresso machine as well as a normal coffee maker, bathrobes, free wi-fi, all very nice. The lady on Reception who checked us in was friendly and efficient. The car park isn't huge and if you time it wrong, you may find there are no spaces. It could have just been worse when we arrived because we were there for the evening of a wedding and the car park was already full with cars belonging to guests attending the full wedding reception.

The only real negative was breakfast on Sunday morning. Obviously hotels will struggle if everybody comes down to breakfast at the same time but the dining room was totally full and they were asking people to sit and eat either at the tables in reception or in the lounge area. They were obviously trying to cope with the rush but loads of things on the buffet ran out, no butter, no cutlery, and no staff to ask either. A pleasant stay but the breakfast chaos definitely let the hotel down!

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Good Names All Gone!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 18 August 2013
Dear guest,

Thank you for your feedback following you stay at the Mercure Farnham Bush Hotel.
We are very pleased to see that you enjoyed your overall stay, the room and the friendliness of the reception team.

We are, however, very sorry for the service you experienced at breakfast. We are generally very well organized at breakfast and can generally cope with very busy periods, whereby guests come at the same time, but at the weekend of your stay, we experienced an electrical failure of our breakfast hot plate, which unfortunately caused us to have a large back log. This caused food supplies to be delayed and people to stay longer as a result. The buffet has meanwhile been repaired, but we are sorry for the inconvenience it caused on the Sunday morning in question.

We hope to be able to welcome you back in the not too distant future to experience a hassle free stay.
Kind regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester
Level Contributor
94 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 21 July 2013

Live in Farnham and always liked the bush Tony done a great job on carpets and dining room but please work your magic touch on the waiting staff ;one guy on bar/ outside tables on A SUNNY SUNDAY 11:30 21/7 after church and Imust say i was not impressed with the service wife even waited for coffes to be made and returned to the table some 15 mins later with tray,great bacon bagel appears but a 2nd cup of coffee ordered never came so went to costas.Have a big day coming up and yes its at the bush so work your magic tony

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kjcjcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 18 August 2013
Dear guest,

Thank you for your feedback following your visit to the hotel a few weeks ago. I apologize for not having responded to it earlier. However, internally this was discussed immediately following your review and we amended some of our procedures.
The key shortcoming on that day, for which I am truly sorry, was the fact that we did not have sufficient strong bar staff on duty to cover a very busy terrass on a nice summer day.

We have in the meantime focused on strengthening of the bar team and we will endeavour to avoid similar occurrences in the future.
I am confident you will enjoy your big day. Please feel free to contact me directly at any time for any further requirements you may have.

Kindest regards,

Tony Tijhuis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, UK
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 19 July 2013

I was concerned having read some of the previous reviews but I wanted a town centre hotel with own parking and this hotel fitted the bill. Following the one-way system, we found the hotel quite easily using satnav and actually parked in the small area outside the front door but could have gone into the hotel's spacious barrier-controlled carpark if this area had been full.

We were dealt with efficiently at Reception and a map and local information was readily provided. Service at breakfast was quick and the staff very polite and pleasant.

We had booked an upgraded room which was on the ground floor and had a comfortable superking sized bed, fridge, air conditioning and door and window opening onto a pleasant garden area. It was clean and tidy and decorated in a restful modern style. The bathroom was compact and had a decent shower with large shower tray but that space had been gained by the washbasin almost overhanging the loo, making that area feel a bit cramped. The bar and dining room were decorated in a traditional style.

A couple of small minuses: Our room was prepared for only one guest - one robe and one set of towels, even though our booking was clearly for 2 people but that was quickly rectified when reported to Reception; secondly, all nearby room doors banged shut. I understand that fire doors have to close firmly but just a few minutes adjusting the closure can make all the difference to a guest's comfort!

Overall, it was a successful visit and we would return to this hotel.

  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cam_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 18 August 2013
Dear guest,

Thank you very much for your review following your stay at the Mercure Farnham Bush Hotel.
I was very pleased that you enjoyed your stay and passed your comments to our staff, who were also delighted with your comments.

We will continue to improve on our services further and your feedback certainly served as an encouragement.
We hope to get the opportunity of welcoming you back soon.
Kindest regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 17 July 2013 via mobile

This for me is a business hotel. It is now looking very tired with furnishings and carpets that are way past their sell by date. One really annoying thing us that they still use old fashioned magnetic strip room keys. Put then anywhere near your mobile and it is a trek back to reception as it wont let you into your room. Come on Mercure. Drag yourselves into the 21st century. EVERYONE has a mobile in their pocket and room keys that are not compatible are simply NOT ACCEPTED in this day and age!

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gohunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyTijhuis, General Manager at Mercure Farnham Bush Hotel, responded to this review, 19 July 2013
Dear guest,

Thank you for your feedback following your recent stay to the Mercure Farnham Bush Hotel.
I was sorry to read your feedback regarding the hotel looking tired. I realize that some bedrooms and some corridors still need investment, but we have had 65 of our bedrooms refurbished within the last 3-4 years and this year had a full make over of our ground floor areas and conference centre. We have a new restaurant, lobby & reception. Big investments have been made so far and we are fully committed to invest further to improve on our guest experience further.

With regards to key cards, we will look into this, as this must have another underlying connection. Key card systems generally do not cause too many challenges and are used in most hotels.
I will address any shortcomings in this area and appreciate you bringing this to my attention.

Once again, thank you for your feedback and I hope to be able to get the opportunity to welcome you back for you to experience a hassle free stay.
Kind regards,

Tony Tijhuis, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mercure Farnham Bush Hotel

Property: Mercure Farnham Bush Hotel
Address: The Borough, Farnham GU9 7NN, England
Region: United Kingdom > England > Surrey > Farnham
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Farnham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Mercure Farnham Bush hotel is located in the centre of Farnham, a very short walking distance from the railway station. The Hotel is only 15 minutes drive to Farnborough Airport, around 30 minutes from Heathrow Airport and 35 minutes from Gatwick. Thackery's Restaurant serves modern European cuisine, and the Coachman's Bar is a cosy spot for a nightcap. The 6 fully equipped function rooms can host varying events from small meetings in a boardroom style right up to 140 people for conferences, parties and weddings. ... more   less 
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel Surrey

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