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Mercure Farnham Bush Hotel
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A TripAdvisor Member
Essex
15
Reviewed 1 August 2005

We regulalry visit Macdonald hotels, some good, some not so good. The Bush hotel was one that I had always wanted to visit, it looked beautiful.

As our Wedding Anniversary was coming up and we had never visited Wisley we thought we would combine our visit with a stay at the Bush. We requested a classical room overlooking the gardens and told the reservation team that it was a romantic celebratory weekend.

We arrived and were so pleased with our beautiful room, exactly what we asked for, a beautiful room overlooking the gardens. We had a very nice evening meal, although this wasn't in the restuarant as there was a wedding going on in there. I must say that the weekend started OK but by the time we had got back to our room we realised that our expensive classical room was over the bar, I laid awake until 3.00 a.m., as once the evening reception was over everyone crammed into the bar and then finally when they all dispersed at 2.00 a.m. the bar staff had their own television on (loudly). I don't mean to be a moaner, but why couldn't the hotel have explained to us that there was a function on and that our room, although beautiful would not be quiet.

When we expressed our dissapointment to the staff the next morning, we were made to feel as if the problem was all ours, we were told to go back to reception after breakfast and they would see if they could accomodate us. They did put us in a different room, they explained that they thought it would be best if we were in the far part of the hotel, which was away from all the other guests. The room they put us in was on the top floor right in a corner. This room was a superior room, but I couldn't help thinking has someone missed the point here.

That night after finishing our meal the staff were carrying out sofas etc from the lounge and bringing in spare tables and chairs. There was a wedding in the conference room and the restaurant was not big enough to cope with the morning breakfast. We submitted and took breakfast in our room.

I've just read a review which stated that The Bush is a lovely hotel, but not able to cope, and I couldn't agree more. I was so pleased when we arrived, but couldn't wait to leave. What a shame that when there's a function happening at the hotel that the other guests are made to feel second best and do not receive the personal attention they've paid for. We certainly won't be visiting the Bush again, in fact we've had so many bad experiences with this chain of hotels that I think this will be the last one we visit.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2005

Stayed last Saturday for a friend's wedding. The hotel was pretty and the room was nice - though there was evidence that it hadn't been cleaned as well as it could have; there was an open, unlidded shower gel bottle still in the shower.

Breakfast on the busy Sunday morning was a bit of a shambles - the staff huffed and puffed and we waited an inordinate time for our cooked "country" breakfast before a waiter came over to ask (again) if we had ordered. When it did arrive, my "country" breakfast (listed on the menu as a full english) came with one poached egg, one sausage, two slim rashers of bacon, one mushroom and one half grilled tomato. We paid the full B&B rate of £118, but if I had paid the separate £15 breakfast charge I would have been disgusted (I was anyway). We all know breakfasts don't cost that much to cater, and fair enough there was a buffet - but that had run dry when we arrived at 9.50 (breakfast ran till 10.30 - there was little in the way of replenishment). They clearly cannot cope with large amounts of guests - but for a successful and reasonably pricey hotel in a major wedding catchment area I was not impressed at all.

On check out I wasn't asked how my stay was. An automatic £1 was added to my bill as a charity contribution to a "Carers Fund". I don't mind giving to charity but I did feel that I was forced into this though the receptionist did (rather stroppily) say that I could have it removed if I wanted. I give to charity regularly and I object being made to feel like a cheapskate for even questioning something on my hotel bill (I didn't have it removed). This is awful moral blackmail.

These two experiences didn't spoil my weekend but I won't stay at this hotel again - not enough care of customers or attention to detail.

  • Stayed: July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank Chickadee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Farnham, Surrey
14
Reviewed 26 September 2004

What a perfect setting the Bush Hotel is for a wedding reception. We visited the hotel over a year ago and we shown round by Diane - what a star - so full of heplful advice, not pushing, and very understanding to our requirements.
The day arrived, the sun shone, the hotel gardens were perfect for drinks and photographs, then the wedding breakfast in the Restaurant - laid out just as we wanted, following the meal we rounded the evening off with a party for all our friends. The food throughout was superb, service efficient and friendly - thank you Heine and your team. Included in our wedding package was complimentary room for the night - well when we went to our room! Beautiful suite with canoped bed overlooking the gardens and a lovely chilled bottle of champagne to round the day off.
Breakfast the next day was busy but as the weather was so glorious we all sat in the garden.
We would highly recommend the Bush Hotel for a wedding reception - I understand you can also get married there if you want.
GE

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018
Google Translation

  • Stayed: February 2018, travelled with family
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this reviewResponded 26 February 2018
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018
Google Translation

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this reviewResponded 26 February 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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