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“Mixed Reviews” 3 of 5 bubbles
Review of Mercure Farnham Bush Hotel

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Mercure Farnham Bush Hotel
Ranked #5 of 6 Hotels in Farnham
PA
Level Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Mixed Reviews”
3 of 5 bubbles Reviewed 7 June 2010

This hotel had pros and cons for me. In my room, the wall painter was peeling off, and I had cob webs in every corner, the first for me ever. Although there were no bugs. I'm assuming that I had cob webs because the windows were open for air. Although, the bedding was brand new, VERY comfortable, and the mattress was great! Hence the pros and cons. The location is fabulous, right in the center of town, although since it is an old hotel, there is no air conditioning. If there was a heat wave, it may be uncomfortable. Bottom line, great bedding, great night sleep, if you can overlook a little heat and some peeling wallpaper. I would recommend this hotel, it is very affordable and worth it at the end.

  • Stayed June 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank flygirlpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 21 July 2010
Thank you for taking the time to write a review about your recent visit to at the Mercure Bush Hotel in Farnham.
I’m delighted that you enjoyed your stay and we have noted your comments about the state of your bedroom, which we are addressing with a refurbishment programme of our bedrooms.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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594 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
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UK
Level Contributor
93 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 4 June 2010

This hotel was very good value. The room was large, the bed was comfortable and the facilities in the room were modern. However, the communal areas in the older part of the hotel where our room was look really tired and could do with renovating. The room was also a bit noisy, from people walking past in the corridor and the street outside.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank UKScientist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 21 July 2010
Thank you for taking the time to write a review about your recent visit to at the Mercure Bush Hotel in Farnham.
I’m delighted that you enjoyed your stay and we have noted your comments about the state of the communal area's, which we will address in the near future.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
1 review
5 of 5 bubbles Reviewed 25 May 2010

The Mecure Bush, Farnham is charming,and is set within the centre of Farnham which is itself what I see as a typical old English town that incorporates its beautiful old buildings alongside the modern shops. The Hotel has also managed to retain its history within a comfortable, charming setting. The staff were friendly,and very helpful we were there when airline travel was affected by the volcano and they happily checked flights for us and kept us updated of changes. The buffet breakfast was tasty and the staff were again more than helpful. The bedroom we were in had been updated and was lovely, modern without losing its charm. All together it was a wonderful relaxing experience and we plan a return visit later this year.

  • Stayed May 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roaming17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 21 July 2010
Thanks for your review. I’m glad you had a good stay with us at the Mercure Bush Hotel in Farnham and I hope to see you on your next trip.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
1 review
5 of 5 bubbles Reviewed 17 May 2010

We spent a lovely weekend in this hotel, I just love the history of it all - stepping back in time to the 16 century in some parts of the building while the bedrooms are all beautifully decorated - I really fancy those bedside lamps and curtains for my home!! The bathroom was very clean and modern. Staff were frendly, helpful and attentive! It is also great to be in the middle of town and get sit in the garden and feel a world away from it all.... shame about the weather but hey you can't have everything!!!

  • Stayed May 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jinnie50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 21 July 2010
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at the Mercure Bush Hotel in Farnham and look forward to seeing you again in the near future.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, UK
2 reviews
2 of 5 bubbles Reviewed 8 May 2010

Went for a wedding reception. Location of the hotel is superb, and the gardens are lovely, perfect for a wedding reception but the signs weren't good when they managed to double book the venue a few short weeks before.
Checked in and found we were in an overly hot smoking room which smelt strongly of the previous occupants, and had meagre curtains which couldn't be persuaded to cover the window.
On leaving the car park we discovered you needed a key code to exit, which we weren't told by the unfriendly receptionist.
At the reception the hotel had been asked to stock some real ale from the local brewery, but didn't know what to do with it - storing some bottles in the fridge, and charging over a fiver for a pint from the keg, claiming that that's what should you expect for a 3 star hotel (they also charged over £3 for a pint of lime and soda).
Staff in the evening were rude, pushing their way past guests, and they hadn't catered for enough people.

  • Stayed April 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank fatandwheezing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 21 July 2010
Sorry to hear that you were disappointed with your stay at the Mercure Bush Hotel in Farnham. I’ll look into this matter for you.

Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Farnham hotels

reading
1 review
5 of 5 bubbles Reviewed 30 April 2010

Very nice Hotel with lot of character. Every staff we met were very helpful. The bar was overcrowded but the little lady (nepalese) was doing her bit to serve everyone. Heard few people moaning in the bar but then everyone of us had to wait in a q in every bar.
The rooms needed renovation badly and desperately. We were part of a wedding group and the few rooms of our family and friends were in dire need of renovation. Quality of breakfast was superb and varied as well. Would come back again but hopefullt not to a creaky floor, torn wall papers, mouldy bathroom and torn carpets. Get this good hotel in the town center renovated, MANAGEMENT.

  • Stayed April 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank debuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, General Manager at Mercure Farnham Bush Hotel, responded to this review, 21 July 2010
Thank you for taking the time to write a review about your recent visit to at the Mercure Bush Hotel in Farnham . I’m happy to see that you enjoyed your stay and we have noted your comments about the state of your room, which we are addressing with a refurbishment programme.
Kind regards,

Jogchum Slof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire
1 review
1 of 5 bubbles Reviewed 26 April 2010

From the ouside, this hotel looks great. However, our room was possibly the worst we've ever had in any hotel anywhere which is some achievement. We were in the "new" wing which should have been refurbished a long time ago.

Every wall had a spattering of some inexplicable grime. All the fixtures were either missing or broken. There was mould on the bathroom ceiling/ tile grouting and over the back of the curtains, even inside the pictures. Additionally, there was missing wall paper and large cracks throughout which is simply inexusable. I've attached some photos so you can make up your own mind.

One real annoyance was the lack of staff with no-one clearing tables outside either during the day or early in the morning (Friday night's excess still visible on the Saturday at 10:30am - really !?). Consequently, the place was a bit of a mess. Getting a drink in the bar was a challenge - had to go find someone to man the bar (at 7pm).

As we were there for a wedding and someone else was paying, I refrained from complaining but I would certainly not recommend this hotel to anyone. This hotel has pretentions of being grand but is woefully understaffed and the room was an utter disgrace.

There are many excellent bed and breakfasts nearby which are much better value.

  • Stayed April 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank d27s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BUSHFarnham, Manager at Mercure Farnham Bush Hotel, responded to this review, 16 June 2010
I have taken on board and investigated all your comments and photos’ regarding your recent stay with us. As you may be aware we are currently in the process of a refurbishment to our bedroom stock. During the remainder of this year and into 2011 we hope to have up-dated all our bedroom interiors with contemporary style and facilities whilst remaining sympathetic to the properties historic charm. We are also planning to get a new TV system installed in all bedrooms during August. When complete we are confident that we shall have a first rate product, bringing the hotel right up to date with all the modern facilities and luxuries expected from our clientele.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Farnham Bush Hotel

Property: Mercure Farnham Bush Hotel
Address: The Borough, Farnham GU9 7NN, England
Region: United Kingdom > England > Surrey > Farnham
Amenities:
Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Farnham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
Official Description (provided by the hotel):
Mercure Farnham Bush hotel is located in the centre of Farnham, a very short walking distance from the railway station. The Hotel is only 15 minutes drive to Farnborough Airport, around 30 minutes from Heathrow Airport and 35 minutes from Gatwick. Thackery's Restaurant serves modern European cuisine, and the Coachman's Bar is a cosy spot for a nightcap. The 6 fully equipped function rooms can host varying events from small meetings in a boardroom style right up to 140 people for conferences, parties and weddings. ... more   less 
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel Surrey

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