I stayed at the Mulberry for one night in August, 2013. I was quoted a price over the phone, and when I arrived was told that the price was actually going to be £15 more for my party of three. The man working upon arrival said he had been away on holiday, so it would have been the manager who gave me the quote, and that I could call later to get the partial refund. As it may not have been his fault, I believed him and paid the full charge. Upon following his advise and calling the following week about the refund, the manager accused me of lying and said there is no way he would ahve quoted that price. He was extremely rude about this, and left me with a very negative feeling.
When this is coupled with the fact they lost my booking and could only squeeze us in by chance on the night, I would very very strongly advise against staying at this place. The beds are uncomfortable, the service is horrendous and downright rude.
- Official Description (provided by the hotel):
- A trendy hostel offering cheap accommodation. Now under new management, The Mulberry offers 6 en-suite rooms that are warm, clean and comfortable. The hostel caters for the modern traveller, with excellent facilities throughout and a car park. The hostel also offers a restaurant serving Gourmet Burgers, steaks, light bites, salads and a kids menu. The Mulberry also boasts a huge garden split into 3 sections and a children's play area. There is also regular entertainment and bar deals. Situated within a minutes walk of the train station which is on the main line to Waterloo (55mins), just off the A31 (10 mins from the M3 & A3 & 20mins from M25), and a 5 minute walk from the town centre makes it the ideal place to stay for the traveller, holiday maker or business person. ... more less
- Also Known As:
- The Mulberry Hotel Farnham
- The Mulberry Farnham, Surrey