In May 2013, my mother, my sister and I stayed at Grayshott Spa for 2 nights. When we booked we specicifically asked for rooms not overlooking the roof with the air conditionning purring all night. What did we get? Precisely what we did not want. And one of the rooms had a blocked toilet. There was a huge mix up with the booking and our stay was alltogether disastrous: very poor food, terrible service, unconcerned staff, and a persistant inability to understand that there were three of us. The waiters were particularly rude and incapable of explaining what was going to be on the plate. We wrote to Peter Wood General manager explaining exactly what had gone wrong. He answered saying he had contacted all of the staff and was appaled to discover that Grayshott did at that particular occasion his standards. As compensation he offered one free night for our next stay. He led us to believe that his staff had been briefed about our stay. But when we tried to give Grayshott one last chance, we were offered the same rooms as the ones we had complained about. They certainly know how to get rid of "valued" customers. AVOID AT ALL COSTS!!!!
- Official Description (provided by the hotel):
- Grayshott is one of the few true destination health spas in the UK, offering an award-winning 7 day health regime to address weight loss and health issues, spa breaks and stays to de-stress and revitalise, and recovery programmes to rest and recuperate. Grayshott is renowned for our highly trained therapists, extensive facilities and delicious spa cuisine. Facilities include indoor & outdoor swimming pools, tennis courts, separate male and female spas, gym, exercise classes and 47 acres of gardens and grounds. ... more less
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- Also Known As:
- Grayshott Hotel Grayshott
- Hall Hotel Grayshott
- Grayshott Health Spa Surrey