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“Staff lovely but need more maintenance staff”

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Grayshott Medical Spa
Ranked #1 of 1 Hotels in Grayshott
Reviewed 12 July 2014

We stayed here for 2 nights and found all the staff, without exception, to be very friendly and helpful. The treatments were great and the food was first class and delicious.

However, as previous reviewers have mentioned, the showers were very poor, the indoor pool was dirty with loose tiles on the floor, the outdoor pool was full of leaves and bugs and there are outside areas that have old furniture left as junk, which made the place untidy. This was by the putting ground and the staff areas.

The biggest concern was that the pool cleaning equipment was left under the disabled lift in the indoor pool, which poses a safety issue.

We enjoyed our trip, but if Grayshott spa had a couple more maintenance staff, I'm sure all these things would easily be fixed.

Stayed: July 2014, travelled as a couple
1  Thank Julia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 15 August 2014

Dear Julia 1

Thank you for your review. I am glad that you enjoyed your spa treatments and the healthy cuisine and found the staff to be helpful and professional.

During the time that you stayed with us we experienced high winds, causing the trees around the outdoor pool to shed their leaves. It is unfortunate that, whilst the pool is cleaned several times a day, at certain times there will be the occasional leaf in the pool.

Since your stay we have refurbished the indoor pool and surrounding areas, which I hope you will find address the maintenance issues raised in your review.

I hope that we can welcome you back to Grayshott in the near future.

Kind Regards

Peter Wood
General Manager

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331 - 337 of 561 reviews

Reviewed 11 July 2014

My friend and I went for a spa day experience at Grayshott. While the grounds and pretty and staff friendly, you cannot escape from the fact that the place needs a serious overhaul and update. Wallpaper is peeling, carpets warn and stained and showers barely even worked as they were so full of limescale. I have visited spa's in the past but as they are a luxury that I look forward to, I expect them to be beautiful, tranquil places not tired looking and in a worse state of upkeep than a travel lodge. I would visit again if they were to inject some cash in to the key areas to improve things but it is certainly not worth the £300 a night that it is if you are to stay overnight there

  • Stayed: July 2014, travelled with friends
    • Location
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5  Thank Katiemidwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 15 August 2014

Dear Katie Midwife

Thank you for your review following your recent spa day.

As Grayshott is an old building I am sure you can appreciate that we have an ongoing programme of redecoration and refurbishment. We are constantly upgrading, decorating, and improving the guestrooms, public areas, swimming pools, heating system, spa software and so on. The wonder of inhabiting a period house like Grayshott is the ongoing investment it needs. We will take your comments into consideration and continue our improvements each day.

I do hope that we get the opportunity to welcome you back again so you can experience Grayshott in its true light. Please do not hesitate to get in touch with me directly should you wish to re visit Grayshott.

Kind Regards

Peter Wood
General Manager

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Reviewed 7 July 2014

I have been to Grayshott several times before. I went with my two adult daughters and must admit we had a great time. Really relaxed and the staff and treatments were good. The staff we so kind and helpful. However,this spa is currently celebrating its 50th anniversary. Well done Grayshott. BUT sadly and very unfortunately for us all it needs a huge injection of cash to update it. The showers are oh so old - they just about work (in the main) and the whole place trades on its history of being a charming place. One cannot exchange charm for just letting it go. My first visit was probably about 30 years ago and I don't think the wallpaper has been changed nor much of the furnishings. I am writing this because I care about Grayshott and I also care about future visitors. The food was very disappointing. I am a very smaller eater and went to bed hungry. They are trying to give us healthy food. In this day and age it is very easy to do this with imagination. It was so 1980s. Is there no other crisp bread than ryvita? Where were the jacket potatoes. Where was my protein - I don't eat shellfish or meat - no other fish available sometimes.

It is like watching an old friend going in to decline!

This please was a gem and still could be - beautiful grounds and a wonderful concept. Come on Grayshott you can do better than this!

Room Tip: I had a single room in the main house. Very basic.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank VeragLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 15 August 2014

Dear VeragLondon

Thank you for your review and for your positive comments about the staff and your spa treatments.

As you will appreciate, Grayshott is an old building; we have an ongoing programme of redecoration and refurbishment and are constantly upgrading, decorating, and improving the guestrooms and public areas. Your comments have been noted and in fact the issues you raised are scheduled to be undertaken shortly.

As a health spa, and in keeping with advice from our Clinical Nutritionist, we have removed potatoes from the lunch menu but have accordingly increased the selection of protein and vegetables in their place. Despite the absence of the baked potatoes I hope that you enjoyed the rest of your buffet.

With reference to your comments about food portion sizes, our food policy centres on portion control, rather than calorie counting. As a health spa we deliberately manage portion size to support guests on their quest for wellbeing. We offer a buffet at breakfast and lunch, and a three course à la Carte dinner in the evening, preceded by pre-dinner nibbles and juice cocktails in Bubbles bar. However, for those who require larger portions, we can accommodate and can provide extra portions, vegetables or bread rolls if requested.

I am always disappointed when we don’t meet our guest’s expectations. Please do not hesitate to get in touch with me directly should you wish to re visit Grayshott.

Kind Regards

Peter Wood
General Manager

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Reviewed 7 July 2014 via mobile

My partner brought me a spa voucher for Christmas at grayshott. It was for myself and my mum and was an overnight stay with all meals, accommodation, a massage each and use of all facilities. The voucher was valid for 6 months and we booked to go in June. To be honest I was not looking forward in going to a health farm as I am more into staying at hotels with spas and not spas with rooms. I am so pleased my partner booked grayshott, on arriving the entrance to the building and gardens were beautiful. The reception staff were friendly, very welcoming and we had a tour of the entire place by a charming young man ( sorry don't know his name). Our twin room was lovely, spotless and had a view over the outdoor swimming pool. The indoor pool and jacuzzi were clean and we had it all to ourselves. The outdoor pool was heated and the weather was warm, so spent time inside and out. The sauna and steam room were immaculate and the lady provided us with water and towels, she even put the showers on for us so the water was hot (think her name was Helga!!, but not sure). She even went to get my mum some coffee as she doesn't drink tea. Was a bit worried about the food as thought it was going to be lettuce, lettuce and more lettuce. How wrong could I be. We had canapés in the bubbles bar at 6pm along with fruit cocktails. Our 3 course meal in the evening was extremely tasty and the beet root risotto was devine, I even had chocolate cheesecake hmmm. Breakfast in the morning was a wide variety from cereals, ham and cheese and the scrambled egg was the best I have had in a long time. We both had a shoulder, neck and back massage, our therapists were both friendly and gave a very good massage. The rooms were very relaxing with lovely thick towels and beautiful music playing. My mum and I went for a relaxing time and we definitely got that. Thank you grayshott for making our stay perfect.

  • Stayed: June 2014
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1  Thank joanneorchard55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 15 August 2014

Dear joanneorchard55

Thank you for your review and for kind comments, following your recent stay at Grayshott.

I am delighted that you were pleasantly surprised by your stay and that you and your mother had a relaxing stay with us, having not especially looked forward to staying at a health spa!

I have shared your comments with the staff regarding their friendliness and professionalism and have passed on your compliments to the chef regarding the food during your stay..

I hope to welcome you back to Grayshott in the near future for another relaxing stay.

Kind Regards

Peter Wood
General Manager

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Reviewed 30 June 2014

We booked this thinking it was a hotel , it is a spa first . we were visiting some N.T. property's and as I was recovering from foot surgery stayed at the spa for 3 days what a lovely surprise all the staff want you to make the most of your time so many good things it is amazing the pools in and out heated spa pool , the tea room the bubbles bar for coffee , the beautiful sitting room with papers magazines the cinema room where we watched a film we went for a lecture on breathing properly
the food is healthy but wonderful food , my husband is not a spa person he enjoyed very much we will defiantly go back if you want to get away from the rest of the world this is it you can go for walks golf tennis all so good and a big thank you to all the staff from Marion & John

Room Tip: all good we were happy with ours
  • Stayed: June 2014, travelled as a couple
    • Value
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Thank tripadviser1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 15 August 2014

Dear Bonzo484

Thank you for your complimentary review and kind words. I am especially delighted given that it was your first stay at Grayshott.

We pride ourselves on the high quality of service our staff give, whether at Reception, in the Dining room or the Treatment Therapists and I was please to see that you had singled these out in your review.

We look forward to welcoming you back to Grayshott in the near future.

Kind Regards

Peter Wood
General Manager

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Reviewed 6 June 2014

This isn't my first visit and won't be my last. Grayshott spa retains it's old world charm as far as spas go, with peace and quiet, holistic treatments, exercise and excellent food it's priority. No gimmicks and probably not suitable for groups of hen parties. How wonderful to feel at peace and relax without too much noise. The rooms are really good, plenty of space with comfy beds. The treatments I had were perfect for me. Paul, Tamsin and Faye have that special something that made me feel completely at ease and their massages were delivered with magic. The spa also offers tennis and golf if you have any energy after being zonked out from massages.

Room Tip: Some Ground floor rooms have patios with new outdoor furniture. I was upstairs in 57 and all those a...
  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Angie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 17 June 2014

Dear AngieL

Thank you for your complimentary review.

Many of our guests comment on how relaxed they feel when they arrive at Grayshott, and that they very quickly feel totally removed from the stresses and strains of everyday life, leaving feeling relaxed and rejuvenated at the end of their stay. And I am glad to see that we had a similar effect on yourself.

We look forward to welcoming you back in the near future to experience the unique charm of Grayshott once more. In the meantime, I will forward your kind comments to the therapists in question.

Kind Regards

Peter Wood
General Manager

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Reviewed 23 May 2014

Tried to enquire about a Mother and Daughter package, but Mother is wheelchair bound, and got the impression our booking really wouldn't be welcome. No disabled room, as such, and reservations - when you could get through to them - really seemed befuddled that disabled people actually exist! Complete contrast to Champneys who offered a disabled room and a package tailored to our needs. So booked with them.

It might seem unfair to review based on a phone call, but reservations, as a first point of call, needs some training in this area.

Stayed: May 2014, travelled with family
8  Thank JonBG48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter W, General Manager at Grayshott Medical Spa, responded to this reviewResponded 17 June 2014

Dear Meursault48

I am sorry if you were given the incorrect impression and information when you spoke to one of our Reservationists.

As a destination spa for health and wellness for fifty years, we have accommodated guests on recuperation stays, and guests with disabilities. We have a team of Health Consultants, trained nurses, who attend to our guests in-house. Our ground floor Junior Suite bedrooms are wheelchair friendly; there are treatment rooms and spa facilities on the ground floor, and all our reception and dining rooms are on the ground floor.

We offer Recuperation stays for guest post surgery, often in wheelchairs, and have recently launched our new Nurture & Support 4 night post cancer treatment break.

I trust that the above illustrates that we are amply equipped to cater for guests with disabilities, and I hope that we have the opportunity to welcome you and your mother to Grayshott in the near future. Please do not hesitate to get in touch with me directly should you wish to visit Grayshott.

Kind Regards

Peter Wood
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grayshott Medical Spa

Address: Headley Road, Grayshott GU26 6JJ, England (Formerly Grayshott Health Spa)
Region: United Kingdom > England > Surrey > Grayshott
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Grayshott
Price Range: £449 - £569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grayshott Medical Spa 4*
Number of rooms: 59
Official Description (provided by the hotel):
Grayshott is one of the few true destination health spas in the UK, offering an award-winning 7 day health regime to address weight loss and health issues, spa breaks and stays to de-stress and revitalise, and recovery programmes to rest and recuperate. Grayshott is renowned for our highly trained therapists, extensive facilities and delicious spa cuisine. Facilities include indoor & outdoor swimming pools, tennis courts, separate male and female spas, gym, exercise classes and 47 acres of gardens and grounds. ... more   less 
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Also Known As:
Grayshott Hotel Grayshott
Hall Hotel Grayshott
Grayshott Medical Spa Surrey

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