What a pity, but I guess they are the victim of their own success. Because the food is awesome (as far as a kebab restaurant in concerned) the service has gone down hill. It's not a terrible service, but Turkish restaurants are famed for their service and Cappadocia used to be like that.
On this occasion , we struggled to get the attention of the waiters and despite telling them that we are celebrating 50th Birthday when we booked, they completely forgot about it when we arrived. They usually play happy birthday and bring a small dessert with candle, my wife said that we should mention, but the moment was ruined, so we left dissappointed.
The waiters were more interested at the end to pick up the tip we left for the only girl that was hard working and nice to us.
Otherwise, the food is lovely but don't have high expectations of great service.
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