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“Don't trust if you're gluten free ”
Review of Browns

Browns
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Mon, 6/17
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Certificate of Excellence
Price range: £8 - £24
Cuisines: British
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Restaurant details
Dining options: Breakfast, After-hours, Outdoor Seating, Reservations
Description: Fresh from a stunning new refurbishment, Browns Kingston occupies a beautiful riverside location in Charter Quay, with large windows and a wraparound terrace offering uninterrupted views of the River Thames. Conveniently close to Kingston town centre, Browns brasserie and bar is open all day from breakfast and brunch through to lunch, afternoon tea and dinner, offering fresh seasonal dishes and classic British comforts. We also offer an exceptional range of drinks, with an eclectic mix of hand-crafted cocktails, premium and artisan spirits, and an extensive list of wine and Champagne.
Reviewed 4 weeks ago via mobile

I am gluten intolerant and had to have what I ordered checked and checked again by the server. Shame they didn't deliver what I ordered. No gluten free onion rings as they had no batter, and the chicken and avocado salad had no avocado and looked surprisingly like their Chicken Caesar Salad including croutons which weren't on the gluten free menu!! What was worse was their attitude, especially denying there was an issue.

Date of visit: May 2024
Thank Karen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 3 weeks ago

Karen D, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We have highlighted to the team that the gluten free croutons are not listed on the menu and we will omit them from the dish in future. Thank you for providing this information so we can improve upon our services. We hope to see you again soon.
Browns Kingston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1,295)
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1 - 5 of 1,295 reviews

Reviewed 4 weeks ago

Excellent location and very pleasant staff but the food was miserably mean. I counted just five strand's of samphire with the scallops. The scallops weren't complete and there were just three dismally small bits which at £12.95 a throw is a bit of a rip off. You can't really go wrong with Chicken Caesar Salad but this one was very sticky and again just two anchovies. The wine - Vidal Sauvignon Blanc- was superb but at £13.75 a glass (250ml) it should be. The very nice waiting staff deserve better, so do the punters.

Date of visit: May 2024
    • Value
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Thank 1950sf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 3 weeks ago

Hi 1950sf thank you for taking the time to leave us your honest feedback. We appreciate you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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Reviewed 4 weeks ago

Me and my family had such an amazing experience at Browns, we went for my mums birthday and we had brunch. She absolutely loved it and wants us all to return for a Sunday roast. The food was delicious and the vibe was perfect. Our waiter’s name was Ben and he was absolutely incredible, he was super patient and nothing was a problem. We had young children with us and we are a fussy bunch! He was calm, accommodating and he made sure that we were all ok and happy. He is an asset to Browns and added to the experience. We travelled from Crawley and Crystal Palace, it was definitely worth it! So thank you Ben and Browns. See you soon!

Date of visit: April 2024
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    • Food
Thank 109shan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 4 weeks ago

109shan, we're so glad that we were able to go above and beyond your expectations and that you had such a wonderful experience with us!
It's experiences like yours that really keep us motivated!
We are happy to pass along your comments to the team here at Browns Kingston!
Have a lovely day!

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Reviewed 1 May 2024

Great spot...really lovely views of the river! Food is good enough. I had a delicious mocha and some good wine. I was served by Ben who was very helpful.

Date of visit: May 2024
Thank Matthew K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 3 May 2024

Hello Matthew K, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

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Reviewed 28 April 2024

Had a lovely 1st Birthday celebration at Browns, today. Lovely food, well presented, and good portion size too. The service, (having also to deal with tots of various sizes and ages), was great! Our tables were served by Artemis, with grace, courtesy and patience, and made the whole get-together work smoothly and happily. Many thanks.

Date of visit: April 2024
    • Value
    • Atmosphere
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    • Food
Thank stephenm01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager A, General Manager at Browns, responded to this reviewResponded 29 April 2024

Hello Stephenm01, thank you; we appreciate your feedback! We hope to be of service to you again in the future.
Best wishes,
Browns Kingston

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