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“More than adequate.”
Review of Thatchers Hotel

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Thatchers Hotel
Ranked #3 of 3 Hotels in Leatherhead
Canterbury, United Kingdom
Level Contributor
194 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“More than adequate.”
Reviewed 29 July 2014

Booked as a deal, including dinner and a visit to Denbies vineyard. We enjoyed our stay here and it was good value. The garden is a pleasant place for a drink, although there is noise from the road. The rooms are of a good size and well maintained, no air conditioning but there was a fan which was adequate. The restaurant was good, but limited choice if you have the dinner included in a package deal. I think the drinks are on the expensive side. The staff were really helpful and professional. Breakfast was good, buffet style. Food did run out as there was a large party in the hotel but there was plenty to eat. I would recommend this hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank GrahamSample
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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526 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Any
English first
spain
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 July 2014

I was both very surprised, and a little concerned, when i was able to book a double room for 50 GBP in the middle of July. Most other local hotels were full, or were charging 120 GBP upwards, but I decided that my luck was in . When I last stayed at Thatchers, approximately 20 years ago, I remembered it as a high quality hotel, oozing charm, yet offering modern rooms and providing a high level of customer service.
Aside from the obvious changes in personnel, nothing has changed to the interior, and I mean nothing. The rooms are very tired, lacking basic 21st century essentials such as air conditioning, room safes, mini bar to name just a few.
Our stay coincided with a heatwave, aside from some vintage desktop fans and with windows that we were unable to open more than 2 inches, it made for a very uncomfortable stay. Luckily we only used the hotel as a base, because the room was unbearably hot during the daytime. Message to hotel owners: install aircon as England does have warm days on occasion, and certainly has plenty of cold ones.
As I had booked room only rate due to a busy schedule, we did have time for breakfast on day one, which was a complete waste of money and time. We were informed by a surly waitress there was no hot buffet that morning, so that left us with a choice of exactly 3 croissant (they ran out of pastries), a limited selection of fruit , toast and some cereals. After 15 minutes I did receive an English breakfast on a saucer sized plate, not exactly 13 pounds worth!
Bar food / drink prices are a joke, though they have a monopoly on that as the pub nearby, the Duke of Wellington, is appalling.
Some of the positives: the hotel is very well located, offers free parking, good wifi coverage and excellent reception staff.
Based on their website, and extensive advertising within the hotel, they are now mostly targeting weddings and functions as opposed to individual travelers.

I would only stay there again outside of summer or winter and if nothing else local was available.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank rnlg1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Leatherhead hotels

London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 July 2014

Legacy Thatcher Hotel
Definitely recommended.
We were booked into another hotel, but after a total mix up due to over booking on the 11th July, it was a desperate attempt to find another hotel close to Godalming for my organised birthday treat. What a delight!. The 19th century Tudor style hotel was wonderful. From start to finish the whole experience run smoothly. The hotel room was large, very clean nicely decorated and catered for your every need. Nice size TV, tea/coffee facilities, iron and ironing board, plenty of room to hang your clothes, and it felt comfortable. The Bathroom was a good size, clean and a great power shower experience.
We took a stroll around the grounds, which were extensive, landscaped and very beautiful, ideal for a wedding day setting. There were so many nocks and crannies to explore, so you didn’t feel hemmed in.
We booked an evening meal in the restaurant, which was really cosy with high beams and a log fire, very nicely laid out and the service was impeccable – very polite and professional. We ordered the Pork Belly and it melted in your mouth. The only fault, there wasn’t enough of it!
We had a very nice evening and a great night sleep, very quiet with no noise. We got up feeling refreshed and went into the dining room for breakfast. Again totally faultless – everything extremely well laid out, plenty of choice and hot.
All in all a lovely hotel, lovely customer service received, in lovely surroundings. We will definitely go back again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 July 2014 via mobile

Stay here regularly - now here for 6 nights. They have taken the Club Sandwich off the menu - why?
Husband ordered chicken burger,chips etc. Side order of chips for me - 8 chips.....yes 8 chips for £3.50 - greasy, and soft - arranged in a neat 'jenga' pattern - but sent back. The wonderful Kate W saved the day! Having lost my appetite tonight - She will ensure food is good tomorrow - we can have Club Sandwich!!
A complimentary G&T is going down well. Thank you Kate.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fitzhamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 July 2014

Just had an overnight stay. All very good. Took bit of a long time to check in and had slight problem with electric lock on room door, but ok when the technique was explained. Everything else was very good.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Bev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, United Kingdom
1 review
Reviewed 15 July 2014

We held our ceremony and wedding reception here on 28th June 2014.
The planning stages were really relaxed,thanks to our wedding coordinator Clinton :)
Nothing was too much trouble! Always a phone call away for any queries we had.

I stayed at the hotel the night before with my bridesmaids and make up lady and we had a really pleasant evening.
I took all of my table decorations etc over to the hotel in the day the day before and were stored in a locked room at the hotel.
These were all set up by the hotel team on the day of the wedding and looked marvellous.

Our ceremony was brilliant,amazing canapés and celebratory drinks whilst our photographer snapped away!
Every step of the way Clinton and don were on hand to help the day run with ease.
The meal was amazing with generous portions.

We used dj Steve Caldwell who was recommended by the hotel. Steve did an exceptionally great job especially with the limited playlist we supplied him with.
Rene also recommended by the hotel made our cake for us. The cake was absolutely perfect.
Rene was so professional and made sure she knew exactly how we wanted our cake to look/taste.
Rene got it spot on,it looked stunning and tasted amazing.

Lovely gardens for photographs.
All the staff were friendly and very helpful.

Can't wait to return in a year for our anniversary meal on the hotel :)

I couldn't recommend this place enough.
Thank you so much for all your hard work Clinton and all the staff at the hotel.

Thanks for the best day ever!

Melissa and Shawn

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staines, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 July 2014

My husband and I got married in this hotel just yesterday and I cannot put into words just how much of an amazing day we had. From the moment we first met the Wedding Coordinator Clinton we knew we were in capable hands. He makes you feel like your wedding is the only one he ever has to coordinate and is full of ideas. The team did such an amazing job in setting up the venue exactly how we wanted it. Just a few quick instructions to Clinton and the whole thing was done perfectly. We used Dj Steve Caldwell and Kayleigh Hemphill for hair and make up who were both recommended by the hotel and both fantastic! Don did an amazing job as Master of Ceremonies and it was a pleasure for us to have his services for this last wedding at the hotel.

The food was brilliant and portions sizes were great. The catering staff are all friendly and full of smiles, adding to the atmosphere of what could only be described as the perfect day. The gardens were beautiful, and with the help of a little bit of sunshine and some balcony bows and tree decorations, it looked amazing and was a perfect setting for our professional photographs.

The reception staff were brilliant and there to help with the smallest of needs. They were all friendly and full of good wishes for us. We had a buffet breakfast the next morning in our own room as many of our guests stayed, which was the perfect end to a perfect couple of days.

If you are looking for a beautiful wedding venue with a fantastic team, go and visit Legacy Thatchers now!! You will not regret it!!!

Thank you Clinton, Don and the rest of the team and good luck Don for your next adventure!

Alison & Paul Baker xxx

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AlisonK1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Thatchers Hotel

Property: Thatchers Hotel
Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Region: United Kingdom > England > Surrey > Leatherhead
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Leatherhead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Thatchers Hotel 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Thatchers Hotel Leatherhead, Surrey

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